Hertz.com

People pay u for lies, reservation locked 3 wks row worst exp life some one dependant solely rental car will never be back apology not work lost $4,000 one weekx3 out $12,000 months thanks for nothing

The car we got was a good car, that is all that was good. We were charged a surprise $500 deposit for using a debit card, without ever being notified of such, which overdrew our account. Would have happily used our credit card if we knew that was the policy. The gas was about a half tank full when we returned it and we were charged $9.99 per gal to fill it up... $82 dollars! For half a tank! And very poor customer service. The lady I spoke with was not interested in helping me, then said I could schedule a call back from a supervisor. Never got a call back. I will not be using Hertz in the future.

Sadly someone hit my full size car and I needed a repair, and had to use Hertz, in Woodbury, MN. They picked me up from repair shop. I had a broken leg, but yet they did not offer to help me move items, including a car seat, from my car to the very small car they picked me up in. When he dropped me off I retrieved my items, including car seat, from car - he didn't say a word. They then bring me back to the same tiny car. (in case you missed it, there was no need for me to retrieve car seat and gym bag from the tiny car. Horrid customer service. Horrid car.

Place is a POS. Had a rental til I went to pick up when I was told "oh we have no cars" wtf! Read reviews and you'll see why you shouldn't use. No calls to tell me they have no cars and don't know where or when they'll arrive. The employees get mouthy so get ready to check em and put back in there place. Your a customer not a friend... so I believe they will be out of business soon

Today, I spoke with Tyshawna at the customer service center and she was amazing! I have to tell you, I have had a lot of stress lately, and after I hit a deer in the rental car, I was pretty devastated. Also, it seems as if I wasn't getting anywhere with any calls I was making to the insurance, etc, so I had expected that this call would be much the same as I had been experiencing- either not helpful at all or flat out rude. I was wrong. Tyshawna was extremely helpful, understanding, and pleasant. I hope Hertz knows that they have a good one with her!

The vehicle we reserved and paid for was not available to us when we arrived on time to airport Hertz/Dollar Car rental! Instead they gave us a smaller vehicle for the same price and it smelled horribly of smoke! It also had a dangerous problem of a leaky tire! Not a reliable or trustworthy company. Would NOT recommend using them. We will NEVER rent from Hertz/Dollar Car Rental again!

Picked up a car in Myrtle beach 3 days ago. We had requested a toddler car seat since we were traveling with a toddler. Half an hour after we picked up the car they finally came up with an infant car seat for us. When we went back to tell them this was not the correct car seat we were told " I am not a car seat expert" and this is all after a four hour flight with a toddler. Talk about customer service… they should be ashamed of themselves.

I purchased a rental from a 3rd party with damage protection. I go to the airport to pick up the rental advised the agent the rental was paid for with damage protection. I was told I had to put down major credit card for a $200 deposit, totally unaware the agent charged my cc $352 for damage protection, AGAIN. Now I am going through a major traumatic life experience however this is no excuse for me not checking what I am signing for. Regardless of the situation, HERTZ should not have billed unwanted, nor needed charges to my cc. I am still trying to recover. Please do not rent from HERTZ. When I tried to recoup immediately, I was told old well call our corporate office and complain. The agent was very unprofessional! I will not rent from them again.

I returned the car just 39 mins later than what I was supposed to bring they charged me $94.38 extra for the full day. Absolutely cheap and unfair people! Rent a Bicycle but not a car from them!

My son and his friend flew from Ohio to San Francisco and intended to drive to Oregon. We rented a car from Hertz via AAA. Had everything pre approved. I called Hertz at the San Francisco airport the weekend before the boys left to verify the reservation, was told all was ok. When the boys arrived, Hertz would not give them the car. The manager was no help. I called the Hertz office, they were no help either. We had to purchase another plane ticket to get the boys to Oregon. Lesson learned, will not use Hertz again.

I told the rental company three times when I was there picking up the car I had to return it to a different location. NOticed today they had the original location so I call to make the change. First I'm told I' can't do that and they want the car back today (a day earlier than I have it rented) and then they say they can do it for an extra $250. When I said I don't agree to that and I'm frustrated, she hung up on me. This is a review of the call center. I will call directly from now on.

Rented a car with Hertz Rental Cars for a Sunday out of Banff. Called to confirm 3 weeks early and they no longer are open in Banff on a Sunday. No alert came to me. I would have had to drive 2 hours or Uber 2 hours to get the car. Would not work with me to have the car dropped off to me. Pathetic service.

Had Hertz contract in Las Vegas for commercial vehicle, 7 days at $217.14. No commercial rentals at Vegas location I went to. Only option was to rent a standard car for $679 versus my quoted $219.14.
Spent 1 hour on phone with Hertz, on hold 8 times, then to supervisor, whom I never spoke with, THEY disconnected me. Their solution was to rent me a car at that location for $639, but then said no, I could rent a commercial vehicle at another Vegas location for $724, $505 more that my contract reservation.
Called back and Hertz rep said they could not help me, even though I would have accepted $217.14 as a credit against my Credit card. They said that they could not help me. I am disgusted and will contact the NV attorney's office. A clear "BAIT & SWITCH" by a very unethical Hertz organization. DO NOT expect any custoner satisfaction from Hertz, the absolutely suck!

Walk the additional miles to any of car rental company. Crawl if necessary. It will be great for your health. This business behaves in the following dishonorable and likely unlawful ways:
They add unauthorized upsell options to your bill
They don't allow you to change your contract and remove these unauthorized upsell charges without physically going to the rental center.
They wouldn't allow you to change your payment card without physically going to the rental center.
They wouldn't allow you to split charges across multiple cards.
Their charges will hit your bank account as a debit before any other charges for businesses you actually did authorize

Don't believe anything customer service says on the phone regarding fees and costs. Never use their insurance, use your own. When you decline this and their road side assistance verify that these options are in fact declined on your receipt. Triple check your receipt before leaving the counter.

My family attempted to return home when they received a flat tire and were stranded on the side of the highway at night in bad weather. When they called the emergency line they were told to call 911 and no one was willing to help. They called 911 and a state trooper was able to help and my family was able to drive to the nearest town with a spare tire. When they tried to fix the tire the following day, Hertz told them they had to drive 2 hours in snowy conditions with a spare tire, not to mention a baby was in the car as well. When they tried to just return the car and fly home, Hertz informed them that they would receive more charges and would lose their deposit. Hertz does not care about customer safety!

The camp bowie location is running me around. They charge me $150 a week after I returned my car. I asked them what happened, said I return on the 31st of December. Funny thing me and my wife dropped off on the 30th together. They Charged me for that and on top of that. The guy in camp bowie location said call 1800 number that is outsourced to overseas really hard to understand and they are rude as will. This is just the tip of the iceberg I will never use hertz again I would think twice especially when you have a lot better rentals around

Roadside assistance did not show up or even call after waiting downtown 2 hours in 18* weather at 11pm. Hertz wanted me to change this rental's flat or they'd send out roadside for an extra $75. I argued with the agent that I should not have to replace this flat tire. I'm 5', 120 lbs, even I could not fit under that van to remove the donut. It was so complicated to replace the flat on this caravan! Then they have the audacity to charge me an extra $47 bcuz I left the flat tire in the van when I returned it. I am very disappointed with Hertz, I would not recommend renting from them again after this problem.