My son and his friend flew from Ohio to San Francisco and intended to drive to Oregon. We rented a car from Hertz via AAA. Had everything pre approved. I called Hertz at the San Francisco airport the weekend before the boys left to verify the reservation, was told all was ok. When the boys arrived, Hertz would not give them the car. The manager was no help. I called the Hertz office, they were no help either. We had to purchase another plane ticket to get the boys to Oregon. Lesson learned, will not use Hertz again.