HelloFresh

We have done hello fresh meals now for four weeks and we have found all the recipes delicious. It is is a bit expensive compared to our own meal planning and cooking, but each meal is a winner. It's not really a time saver for us. Although everything is there in the bag, the receipts are fairly complicated and lengthy after a tiring day of work. We have moved it to the weekends as a fun activity to do together and we make simpler meals during the week. Would recommend if you are looking to expand your cooking inspirations and make meal times exciting with delicious new recipes. Its not necessarily an easy quick fix for dinner time.

They charge w/out permission, find any reason to have one re-activate, and once charges appear on your statement it's nearly impossible to remove/return the charges...despite not having received anything nor ordering anything. Thank goodness I've used PayPal to pay and they are resolving my charges.

I enjoyed the 10 or so boxes I ordered from hello fresh but frequently received unordered boxes. Their website automatically orders boxes on a weekly basis, it's up to you to cancel them. I found that even after cancelling them, the company still sent the box and charged for it. Be wary of this company.

If I could rate Hello Fresh a zero I would. They took money almost a hundred dollars out of my account without my knowledge. Customer service is a joke. They can't help you. The food is not that good. The food was not that fresh in the past. You are pretty much stuck with whatever they send you. Be aware if you activate your membership big mistake. They will take money out of your account immediately. Please throw those coupons away and block their email. Don't be sorry like I am. RUN!

I agree, it's not what it was pre-Covid, but nothing is, when no one wants to work. I still love the meals. AND they have taught me some cooking lessons. Nice to come home from a long day at the hospital and the dinner plan is made-- that is not stopping at the fast food place. I tend to add even more veggies and plan my shopping list around the menu. I Choose my meals knowing "lettuce greens" are not going to travel well when it's hot in AZ from NY. I have NEVER had a billing issue. Delivery is 98% on time-- even when I moved from a large town in VA to a tiny town in AZ. I still post my meals on line! I still think, for the money, it's a good option for healthier food if YOU choose correctly. I don't like their rolls/bread though--so I don't order those--we should avoid processed carbs anyways!

So, terrible experience and very unorganised company, customer service don't listen to what you are saying. First issue was being charged for a premium meal when it wasn't a premium meal, there were also ingredients missing. Then my second box, there is no point paying £5 for delivery between a certain time because its down to the delivery people (yodel) not hello fresh so the box was 3 hours late. I'd already cancelled my subscription by this point because wasn't worth the stress, when I asked for my delivery charge refunded they credited to my account which re activated the subscription and almost charged me for the week after. Then when the box did arrive it was for a different person, so applied for a full refund and again they tried to give me credit, shows again they were not listening to me. After all that hassle they said they would refund £35 and only sent me £18. So don't waste your life and your money on this company please!

We have been having problems with hello fresh deliveries. They promised to refund us $78. It has been over three months and they don't respond to calls or emails. We have decided to cancel our weekly meals from them. Maybe they will call us to find out why

Was charged 90 dollars for three meals that I did not want at all, that are barley enough for 2 people, did not even get to select what meals I wanted, called and the customer service was horrible and stated there was nothing they could do, never again

The meals are small and the quality is not always great. Our most recent chicken meal, for 4 people, had two chicken packets, one of which was very, very rubbery.

Also, the price has been going up significantly since we started.

Finally, if you are on a diet with some restrictions, there's very little you can do to avoid something like salt. The overall meal has a nutritional content label, but none of the individual ingredients do.

For example, suppose you want to avoid salt. The label tells you how much sodium is in a serving, but if the instructions tell you to add a certain amount of salt, and you decide to omit that, you have no way of knowing how much sodium the altered recipe will have.

After complaining about the rubbery chicken, we were given a $15 credit on our next meal. But I'm not sure there will be a next meal...

I got bad meat and cancelled my subscription. The cancellation didn't go through because they charged me a month later for food I didn't want and can't eat due to dietary restrictions. The order isn't due for another 5 days and they can't even cancel it. What a badly run operation. Amazon can cancel orders anytime before they've been shipped. WTH. They will only give me 50% back. So they're getting $40 of my money for food I can't eat and don't want.

Order No. *******387 as a gift to. Kalamazoo address was placed 12/6/22 and was to be delivered 12/9/22. My notice said delayed. How is this food going to be fresh since it's the weekend and still not delivered. I should have checked the reviews of this company before ordering as there were very few good ones. If this order gets delivered it better be safe.

I was scanning meals to see if I wanted a Hello Fresh subscription. I set up an account and I was encouraged until I tried to substitute two of the chosen meals. The system told me that it was having trouble saving my meals and to try again later. Within a few minutes I receive an email stating that my meal delivery order would be arriving in several days. What order? I didn't put any order in, didn't enter PayPal info and yet I was charged. I was hung up on by the first customer service rep when I accused her of working for a company that manages to steal money without my authorization. A second rep managed to cancel my subscription but not my order saying that meals are billed five days before delivery so nothing can be cancelled. Yet, the website says that meals can be cancelled within four days. She says five, so there is more dishonesty from this company posted publicly yet. They are obviously proud of stealing money. I'll now be stuck with $89 worth of food I didn't order.

Produce was not fresh, box was leaking and overall food quality was extremely poor. Cancelled subscription and kept being charged - called customer service twice and both times they were unhelpful/bordering on aggressive. Do not use this company, such a scam.

My wife was gifted a box from Hello Fresh (really should be called Fresh Hell), but it arrived with thawed meat and a leaking hole in the box. When my wife called to complain she was told that the company would send a new "free" box (for which we had to pay shipping costs), but only after we paid for two other boxes (at a discounted price). We were not customers before the soggy box arrived and do not plan to become customers after the delightful customer service experience.

Do not order!

The quantity and quality of food they provide is ridiculous. One meal costs 10 USD, and the amount of food will not fill you. Take 10 USD and spend them in a grocery store. That will save you a lot. Upon arrival about 40 % of the produce was rotten. They did reimburse me. Check reviews, the average is 1 star.