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HelloFresh

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GB
1 review
0 helpful votes
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SCAMMERS
August 2, 2023

DO NOT USE THEY TAKE MONEY FROM YOUR ACCOUNT WITHOUT AUTHORISATION. DO NOT SUBSCRIBE THEY ARE CROOKS

Date of experience: August 2, 2023
Arizona
2 reviews
0 helpful votes
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They pick the food. You call and change it to what you want and they change it again. Bah!

Date of experience: March 24, 2022
Minnesota
1 review
0 helpful votes
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Poor quality
January 2, 2023

This company has gone down hill. Poor quality of food, missing products, horrible customer service

Date of experience: January 2, 2023
Illinois
1 review
0 helpful votes
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Bad service
February 19, 2023

They delivered my order to wrong address and customer service didn't solve a problem. DO NOT RECOMMEND THIS COMPANY!
No star!

Date of experience: February 19, 2023
Sweden
1 review
0 helpful votes
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Dålig service
March 29, 2023

Saknar ingredienser, har anmält detta 5ggr ändå behöver kundservice att man anmäldes detta igen manuellt. Lagt ner 2h på detta ärendet och får tillbaka endast 110kr. När de var basigredienser så maträtten gick inte ens att tillaga.

Date of experience: March 29, 2023
Germany
2 reviews
1 helpful vote
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Hellofresh lohnt sich denn es bietet eine große Auswahl an Rezepten. Außerdem erhält man über den Gutscheincode Poghellode8592 Rabatt für die ersten Bestellungen. Man hat nichts zu verlieren als Neukunde denn es gibt über den Gutscheincode Poghellode8592 90€ Rabatt.

Date of experience: June 12, 2023
Canada
1 review
0 helpful votes
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I decided to give this service a shot after seeing the great deal, but it turned out to be a huge letdown. The ingredients were either old or damaged, and it didn't include the essentials I always have at home like oil, sugar, or seasoning—despite claiming to cover everything. Instead of saving me time, it just added another trip to the store because I still needed a handful of items to complete the meals. I also tried to share the offer with family and friends, hoping they'd get a good deal too, but the code didn't work for them at all, which was just frustrating. To top it off, when I reached out to customer service for help, there was no response or resolution. Really disappointed and won't be ordering again.

Date of experience: May 1, 2025

Overview

HelloFresh has a rating of 1.5 stars from 803 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HelloFresh most frequently mention customer service, credit card and free meals. HelloFresh ranks 172nd among Food Delivery sites.

service
448
value
442
shipping
419
returns
333
quality
407
This company does not typically respond to reviews
+127