Lisa F.

I am giving a one star review because about a week ago, I signed up through Hello Fresh to see their meal plans. At the time, I did not realize there was a work around to this (although the work around seems to take you to sample menus, not what is specifically offered at that time). When signing up, you had to give credit card info. I thought no big deal, because if I don't see anything good, I won't order. I didn't see anything that would meet my family's specific dietary needs, so I canceled my account and went on with life. Today, I received an email that my Hello Fresh order was out for delivery. I immediately get on with their customer service because I never chose meals or confirmed a purchase or a delivery. First person tells me not to be mad at them (I wasn't irate or upset at this point) and passes me to a very rude manager. This manager tells me that as soon as I signed up I agreed to get a delivery no matter what, per their Terms and Conditions. I said I can't even eat the food because it won't work for us. After over an hour of back and forth, they just basically give me too bad so sad and said my account is canceled, but no returns and no refunds ever. So now I have a delivery of food that we can't eat, can't return, and got charged for without my consent. I am escalating this to the BBB because I have seen many reviews of this same story and Hello Fresh continues to charge, even after canceling and refuses to ever refund. Charges will be disputed through my bank on Monday morning. I do not recommend Hello Fresh because of their shady business practices and terrible customer service.