HelloFresh

Some weeks ago I had some teething problems but support was right on it. They are a pleasure to do business with this!

I have been pausing the weekly delivery every week because I did not even see that I could put my account on hold. I swear I did it for this week as I have done the past three weeks because I have a lot of bills and only started because I accidentally signed up. I wanted to see the menu and had planned to give it a try in the future. And instead it jumped to automatically sending me a box and no way to stop it. So I said okay it's fine I will see if it is cheaper than groceries. It is not. Now I had an urgent 300 dollar bill that I needed paid today. They tell me the card on file was denied. I go to check and hello fresh for 141 had taken out, removing the money I needed to pay this bill. The deliveries come on Thursday and it's Monday at noon. So I call and assume they will just refund the money and cancel the box since they ship from a warehouse close to your location day of. Instead the customer service that is of course in India tells me I agreed to the terms so deal with it and that they absolutely cannot stop the box because it's being assembled. I said so they are assembly it now with meat and other stuff to come on Thursday. They give me some rambling excuse because they know what they are telling me is bull$#*!. I emailed them and was told to please call. So I called them again and hear the same script being read to me because they cannot think for themselves and have no clue how to deal with customer service. I ask to speak to a supervisor and they tell me they will call me in 24 hours. So by the time they talk to me the box likely would be getting made. I've never used a service that has such a disregard for their clientele. I regret ever signing up. And I only got three boxes and two out of the three had some food that had gone bad. If you want to sign up do so at your own discretion. Cause they're super convenient until something goes wrong.

Missing items for meal and charged extra for switching the meals because their initial option didn't suit me (surcharge they call it)

This website is a scam! They will keep charging you after you try to cancel. Do not give them your personal info!

Plenty of vendors like Hello Fresh out there that allow you to deactivate your membership without the cumbersome task of pausing each meal every week. To be honest, I might have tried Hello Fresh again in the future had they given that option. All my pausing for 2016 was undone with the year change, so bad coding is an issue all over this side (or was it intentional?).

The food is subpar for $10 a head. Meat isn't ever packaged correctly, and I had steak arrive that was brown around the edges. Bleh! The meats will leak blood and other goo throughout the box, which is why I assume they started white boxing all other meal ingredients.

Speaking of ingredients, I dare you to find me an herb that they mail that hasn't been crushed and isn't wilted and worthless in many dishes. The product they send out should be inspected by a government entity, TBH.

Again, I'm a subscriber to many other meal delivery vendors and Hello Fresh is by far the WORST.

Do your research first, and remember if you do sign up and decide to cancel at any point Hello Fresh keeps the $69 signup fee and makes you pay that again for re-subscribing. Hello Fresh is the ONLY one that does this. They also make the process of canceling incredibly hard, so be prepared for that.

(PS- Customer service is F+ to match their food quality and they will continue to harass you with newsletters till the end of time. You have been warned!)

Lied to several times in a row by generally dismissive and unhelpful people. Greedy and do NOT care about customer retention.

Ordered 6 premium meals with meat -"we are not vegetarian. Some ingredients weren't very fresh, and we didn't eat them all, they just didn't suit our lifestyle, so I cancelled the subscription however try as I might, I couldn't get my card details off their system. I was told by customer services, that accounts are completely run by the customer (when I questioned why they sent 4 meals, when I had specifically told them previously on the phone, that we only really eat meat dishes!)

Then, I received a message out of the blue, to say I had a delivery on it's way, and £40+ had been taken from my account! The meals being sent were not what I would eat - one is a burger, I DO NOT eat burgers! I phoned CS to query why, when I'd cancelled was I getting another delivery? The person was very polite, but said he couldn't/wouldn't stop the delivery - everyone has a phone! So I wasn't getting my money back!

On top of this, I have to contact them seperately, to take my card details off their system - isn't it illegal to keep card details againt your will? What happened to " It's a customer controlled service? I will never use them again, and never in good conscience recommend the either.

They don't let you see their meal options until after you buy and they only have one pescatarian option locked behind an additional paywall. I immediately went to cancel and get a refund within minutes but they have it set up so that your food will deliver in four days the first time, putting you outside their five day limit of when you can cancel. They refused to refund me even though I know bloody well they didn't process my order already when I had just purchased the box five minutes ago. I warned them repeatedly the meals they sent would go straight into the trash as they auto select the meals for you at first (It should be that your order isn't concrete until you pick YOUR OWN meals but whatever). They ghosted my second email and I got their box. The contents weren't enough for a weeks worth of food like they promise. I picked the 6 day meal plan option. Maybe they didn't sent me the rest of my meals because I canceled the plan, but that would imply they planned to charge me for every box delivered, making it more of a scam. It was one serving, and since I don't eat much, could definitely be two servings like it claims to be, but for the average US citizen it's not even enough to be a full meal. Definitely not worth the discounted price of 35$ that I got around new years. I can't imagine the people who got scammed paying their normal 100+$ fee. Can we start a petition for hello fresh to refund everybody that has called or emailed them after getting scammed? That would be lovely.

Not going to go through the whole story only that they charged my credit card without my authorization. Stay away

Doesn't indicate in the cancel process the first delivery will still be charged don't give your money to this company

This company is a wreck. The only thing good about Hello Fresh is the delicious meals-but none of that matters if you don't get the food. It has been 4 times now that my weekly delivery hasn't come and we have been members for less than a year. When our latest box wasn't on time yesterday during the day I checked in and was then told it would be delivered at the latest by yesterday evening. It is now 2:30 pm on a new day and there have been no updates. The only info we found was by going to the delivery tracking site, which said that an attempt of delivery would be made and that the delay was due to inclement weather. If I can get my kids to school and head to work at 7 am in the morning during "inclement weather" they should be able to make deliveries on at least the same day. And with all this that is happening, Hello Fresh did not once attempt to contact us, as with the other 3 times. So I find myself during my lunch break checking in and following up. The company has no sense of responsibility for getting people the food they rely on because they can't get to the store or when they are disabled. There is no accountability when things go wrong. The only thing they will offer is a discount on the following meal. Of course, that isn't enough when your family doesn't have anything to eat. And even if the discounts are enough to satisfy you, you will find you cannot use that discount until your current promotion ends. There is always a promotion though, so you will never see that discount applied. At least in our case, it has not been. We have a permanent discount as healthcare workers so we will not be getting any further discounts we are owed.
*Presented below is an image of our purchase- you can see we have not received a refund

Absolutely terrible service!
The company is in complete shambles, with a call centre where each customer 'care' member tells you something different…
Cancelled my order for my second box during the first week of meals as in all honestly, the portions were small, the meat was horrible with a smell of meat what has gone off and don't get me started about the condition of the vegetables as they were unusable! Seen kabab with better meat and veg compared to HelloFresh and they treat their customers better haha!
Spoke to one person who told me my account was cancelled and wouldn't receive my next box but they proceeded to still send me a box, phoned again to tell them I had cancelled and that I didn't want the box and said I wasn't paying for it as I don't like the terrible quality and all I got was someone who can barely speak a word of English try to make some god awful excuse as to why my account wasn't cancelled and why I'm still receiving meals! Then get told that if I don't pay I will be contacted by debt collectors for the money, so was being threatened to pay for something I didn't want because of the terrible quality!
I can now see why so many people have left HelloFresh as it's seems to be a common experience with food quality and poor customer care…
Would definitely recommend to look elsewhere if you're wanting a box meal prep because nothing is fresh about hello fresh!

I bought a 90$ gift card for my son...welp,turns out he had to pay more.this site sucks! A gift card means HE PAYS NOTHING!
HELLO fresh...HELLO.
F YOU

The food is not worth the price. I signed up for two adults but got child portions I think. Seriously.

First, I realized that once I committed to try this, the company has very clever software that really tricks you into accepting food you don't want. You really never receive a clear notice that "it is time to review your next order". It is buried subtly in promotional e-mails. And you have very little time to skip or change the order. My suggestion if you want to give it a try... CHECK YOUR ACCOUNT EVERY DAY TO SEE IF YOU HAVE A NEW ORDER TO REVIEW! You have to check frequently!
Second, the food is very uninspiring and of low quality. My last 3 meal shipment contained about 12 oz each of ground beef, chicken cutlets, and port loin (a few medallions) that I could buy in the store for about $15. The rest is just filler. Check vegetables closely. My asparagus, carrots, zucchini were old and wilted. I had to use fresh stuff that I had in the fridge. THe leafy vegetables were wilted and within 2 days of their expiration date when I received them. The menus themselves are uninspired and unimaginative. Heavy with chicken and ground beef... lots of Mexican recipes (if you want that as a regular fare, you may like this food). Very spicey. Two of our first 3 meals we both woke up in the middle of the nite with diarrhea and stomach cramps.

I fell for one of Hello Fresh's bait and switch $3.97 per meal for 3 meals introductory offer on May 19th. Then after entering my credit card information to give them a try, they told me I had to schedule the 3 meals out over the next 2 weeks out through June 6th. We are leaving for our summer home on May 31 and only one of the meals could be scheduled before we are leaving. So I tried to schedule the meals to arrive before May 31 and could not do so, only push the deliveries out in time. Then a Cancel My Order screen came up and I did so on May 19th.

Then May 22 all three meals show up in one box! I tred to contact Hello Fresh and found that they had charged us $24 with $55 pending. They would not cancel the the 2nd delivery but agreed to cancel all future deliveries. We contacted our credit card company and put in a dispute for all the money $24 +$55.

Then today May 27the 2nd meal delivery arrived! We do not want their food delivery service and have learend that they are crooks. Please help us get our $79 back and help us make everyone aware of how dishonest and crooked Hello Fresh is.

Thank you
Mike Baker
Daytona Beach, FL

Hello Fresh fraudulently charged my credit card 49.93 for someone elses order and refuses to return my money.

I received my very first box, and not a single meal that was chosen by me (including two PREMIUM meals that I paid extra for) were in my box... to top this off, my delivery date was updated at 4:30 PM from being "Out for delivery" to a rescheduled delivery for the following day and no delivery attempt had even been made. After going out grocery shopping for the original delivery night already, I come home to find that my HelloFresh box, was in fact delivered and the box was completely busted open and so every single thing had been completely thawed out, including the cheap ice packs. I was only offered a $40 refund of $90 because I refused to ever have another box delivered by HelloFresh again and did not want a credit that couldn't be used until the end of my promotion on week 12. Save your time and money because this is a complete SCAM. You cannot get ahold of anyone at UPS which is the only delivery service that they use and HelloFresh customer service is a TOTAL joke. I wish that I would have seen these reviews before I wasted $50...… I have also been fighting with them for the $40 refund that was offered to me weeks ago. BEWARE and steer clear

Unreliable should stick to the areas they know best. When they delve into things of they clearly have no knowledge its an epic fail