HelloFresh

The trick is that if you are doing a promo, your credit for bad food isn't applied until your first fill-price box. I think they basically have to do that so that people don't abuse the system. But when you're a full-paying customer, in my experience the customer service is totally fine. Every recipe card has a QR code and if you scan it and explain what the problem was with your order, you get refunded for that ingredient. I have only done this with some missing noodles and some rotten broccoli, but it was a simple process. Also once the whole box arrived warm and I called and complained and they gave me a credit for the whole box. I am a huge fan of the meal box concept as a whole; i love using as few brain cells as possible while making dinner, and most of the recipes are really good.

I ordered a free box and the next thing I know I was charged 45.95 for next delivery which I did not order. I was alerted at 3:45 am by text from my cc company. Called hello fresh and was told I didn't cancel in 5 days. How could I cancel something I didn't order. Contacted them immediately (good luck with that). Was told it was too late. They charge on the 4th day? I'm a senior citizen on a fixed income so beware all seniors. 45.95 seems outrageous for 2 meals even in todays economy. Don't order! PS: Hello Fresh never contacted me about the upcoming order.

My daughter has had an appalling experience with this company - she redeemed a Voucher 'offer' with them, and having received one box which was unusable, she cancelled altogether,
She has subsequently cancelled no fewer than 3 times before they finally stopped rifling money out of her account and confirmed to her that the account was closed for good, but they have refused to return the money that they took which was unauthorized,
The time wasted and funds wasted subsequently are huge - these are real costs and she is not a wealthy person - unlike the unscrupulous people who are profiting from this scam.
Beware, and avoid at all costs.

Received my first box it was warm, can't even tell you if it was good. So I cancelled the subscription, but guess what they processed a payment and sent out another box anyways. Customer service said there wasn't anything they could do that I needed to cancel 5 days before delivery It was a reminder to me if you get a trial order delete your payment info immediately afterwards and or cancel immediately so these sly companies don't get your money. In conclusion I paid for a warm box of food without my consent and they are like oh well your problem

The food is pretty good, so 4/5 stars on that, but you should be wary of their subscription model. We only wanted to do a trial of their service and one box, but in their fine print you have to cancel an order five days before its shipping date. You can try and ask their customer support for help, but he basically said "sorry, but you missed the window to cancel the order, can't help you". Its too bad, I really liked their italian rigatoni, but this has soured my taste for this company in the long term.

Overpriced and wasteful. The amount of packaging will create a landfill the size of Texas. If your looking for heartburn and gaining a few pounds be my guest and try it out. My kids can cook a quicker taster meal with their eyes closed and spend the same amount for 10 meals verses 2. It does not save time, is not a good price and is't a healthy option for my family. It may be trendy, but as we know those don't last. Off to the farmers market for some real food and keeping it sustainable, peace out!

I cancelled my subscription within 2 minutes of signing up after discovering they could not accommodate my dietary restrictions. I was on chat for over an hour with them saying they were begging their supervisor to give me the refund, but then an hour in they stated that their policy would not allow. I am so disappointed and appalled by them. Beware!

I decided to use their promo for first time customers 17 meals for free. There was no way to see meals before you subscribe. One I subscribed and realized that all of this doesn't work for me I canceled my subscription right away. Without picking any meals. Then few days after they charged my account an delivered package against my will. With food I never ordered. And guess what? They told me that they not going to refund my money as I didn't cancel delivery. But wait- I didn't order any meals how come that they are delivered what I never ordered. This entire company looks like a big fraud for me with very convenient way to deceive people. I'm not even telling that $10 meals has to be prepared home. I can easily cook food for the same amount or even less without scammers

I have been using hello fresh for 4 weeks now and I am dissatisfied the choices of vegetables are very poor broccoli spinach loads of spinach green beans and that's it hardly any other veg
Plenty of rice risotto dishes.
Last weeks choices have been the worst so far cheese and tomato on I slice of flaky pastry with lettuce leaves in the middle of winter! For this reason I am cancelling my subscription meat only chicken wings and cheap small chicken and turkey breasts quality gone down hill...

I see other reviews where even though the subscription was cancelled, the next set of meals were sent and charged. I had to call a telemarketing center and spoke to someone reading a script who hung up on me when I requested a refund. Unbelievable customer service for something that appears, at first glance, like a great idea.

The meals were repetitive, not healthy, and not for a family. Truly too good to be true and a bit of a scam regarding the billing post cancellation. I hope someone finds a way to report their shady practices.

My very first box doesn't show up after waiting 2 weeks and receiving numerous emails that it is coming. Website says delivered so I contact support. It was never sent and the support person does not know why. This is not how you do business with a new customer. Even after canceling it still says here is what was in your last box. What a joke, I'll try somewhere else.

Don't be mislead. You are only getting free shipping!
I thought I would be getting free meals but we got quite a shock when we were received our credit card bill and were charged 89.89 for each box.
The quality was mostly very good but they really are more work than I want to put into my cooking.

Never had such an awful experience after cancelling my account they continued to send me packages so I went as far as cancelling / putting a hold on my card! All of the sudden they show up at my door after being out of town for vacation to rotted food that they charged me for! I called again to tell them to stop and they said I had never cancelled it... It's a nightmare dealing with them! I am a single mom who works 60 hours a week this was suppose to make my life easier I assure you that isn't the case.

I wish HelloFresh was better, I really do. I liked their meals and I had fun learning new recipes. Unfortunately, they "had a computer glitch" and charged me 3 times in one day, then promised to fix it, then refused to refund me and only offered credit. Shady as hell.
Then, I started getting boxes with the wrong ingredients or wrong amounts of ingredients. I called again and was offered credit for $20 off. Nope. Cancelled my account and they won't refund any money. BUYER BEWARE!

My husband and I have been married 36 years - always enjoyed cooking, but recently... I got tired of the 'same old' recipes I had cooked for years. Even after pulling recipes off the Internet - some were good and others not. The same CANNOT be said about HelloFresh. The deliveries arrive when expected in good condition. We absolutely love the fresh ingredients, easy follow instructions and vast variety of meals. I have fixed food I had never even tried before - much less fixed. HelloFresh has given me back my enjoyment of cooking again - and the meals are beautiful! I have recommended to friends and family, as well. I will continue ordering for years to come.

The food was good - very similar to other plans I have tried. The detailed instructions made cooking fun. The trouble is, if you make a mistake there is no recourse. I cancelled my membership online, but apparently accidentally clicked the button to reactivate. I found an unexpected box at my door and a $71 charge! The food was their standard offer, since I had not had a chance to switch to meals I like. When I complained about it, they emailed me that it was my fault. They offered me $11 credit out of $71 if I reactivate! Done with this one!

I subscribed for a couple months and was actually satisfied with the food. However, I cancelled a delivery while going on vacation. They ignored the cancellation and sent $50 worth of food I did not want and will have to throw away. I figured I would cancel the subscription and then the real nightmare began. Hours clicking back on their site without actually finding the "cancel" button. Finally called and successfully cancelled. Overall food was good, but this seems to be mainly a high pressure sales operation.

Previously had good experience with HelloFresh in past. Purchased a $60 gift card for parents as a Christmas present. Ordered 3 individual meals and had to pay an extra $9.99 for shipping which was fine. Helped parents with order to their picking which was vegetarian options. Was charged an extra $35. Called customer service and apparently vegetarian is an upgraded "gourmet" option. Spent total of $105 for three dinners for two, won't ever do business with them again