HelloFresh

I have had 17 boxes delivered to a family member attending law school, very few problems, on time. Suddenly week 18 and 19 the payment not going through. I called three times, verified with bank funds available, at Hello Fresh's insistence. Hello Fresh flips me off saying it's on my end. Asked for a supervisor to correct situation, supervisor refuses to speak with me. Customer Service reps have no information to give out and no one able to resolve issue. Very dissatisfied with company at this point.

I'm not sure how they can say "fresh and healthy" when the sauces are ladden with corn syrup, sugar and soy, the ground meat is high in fat, a lot of the side ingredients are not the best/highest quality. I ordered 2 - four serving dishes and made them all together (so 8 servings) and barely had a cup leftover after 2 adults and 3 children (7,8 & 10) ate. The pork tacos had me burping and suffering from heartburn the next 12 hrs., I'm guessing from the soy or corn syrup as I don't buy/serve either to my family. Gross & not worth it.

I will admit that I thought every one of HelloFresh's meals I ordered tasted good, and is something I would make again. The pricing is more affordable with discount codes, but those are easy to find so I was happy with the cost. That being said, the shipping needs improvement. The ice keeps everything very cold, but they place the meat loosely in packaging at the bottom, which causes the packaging of it to open up very easily. One of my boxes had this happen, and I will say customer service was more than helpful and ended up sending me a whole new replacement order for free and let me keep both. It makes for a fun date night or an easy meal alternative to eating out, but it does create a lot of waste and I don't think it's sustainable enough to order on a consistent basis. Overall, I would recommend trying it even once!

I'd like to draw your attention to the customer service and satisfaction. We received a second box (which was not ordered, so for two days now, have been talking to the bottom of the chain. When you ask for a supervisor the canned response is that it will 24 hrs for a call back. That never happened. Tried again today and same thing. I started digging into the company: fact: The company is being sued for unfit beef products, deceptive wording in advertising and billing. LOOK IT UP

Hello Fresh is too salty, they entirely miss delivery dates, and they literally double your weekly fee with add on prices for many of their meals.

Their recipes take longer than cooking from scratch because they have so many sauces to make that we normally wouldn't do with home cooked meals. This makes their dishes too salty as it smothers the dish.

We were very disappointed in their bait and switch increased prices as well missing deliveries and a 12 hour delivery window.

I've been using Hello Fresh since 2016. Loved the recipes. There have been minor issues in the past of missing ingredient, which their Customer Service addressed. In the past year, I've had a lost box and had to wait 7 days for my refund of $69. Now, their app shows Thanksgiving package. I looked at it last night and it said, size, delivery date, payment options, choose choice. I put my credit card in and it said next in the bottom. I was thinking I'd get to chose my meal option but no I apparently checked out. Immediate $198 pending from my checking account. I called immediately. The rep said as soon as she cancels the order which she said she did the pending 198 will be cleared up. Not! Next day, I called Hello Fresh and their customer service reps saying they have no record of any pending order. My bank says the "merchant" which is Hello Frsh hasn't released the money. To me this is robbery. I need that money! Shame on them.

I have never been so disappointed in a company like that before.
Bought our first box that never showed u. Called customer service just to get an oops sorry about that, we'll give you $10 discount toward your next box. Ordered a second box SAME THING, come now, get your sh**t together. We didn't do grocery shopping for two weeks because you promised our box would arrive on time. Very disappointed.

So I recently decided to check online this HelloFresh, since the advertising been hitting from everywhere, went online, started checking the meals, and somehow i been picked a meal plan by Hello Fresh(with 1st time discounted version meal plan). Noticed that somehow i been signed up for the delivery and decided to cancel the subscription right away because we didn't like the menu at all. Customer service just refused to help with this issue. So in the end I spend an hour on my day off trying to cancel this stupid delivery, with no luck. Thank God is $37 only, and the bank will issue a refund anyway just want to leave this bad experience here.

I live in an hot climate and they deliver this stuff by UPS. Yes, it's packed in ice and packed pretty decently but they don't take into account delivery routes. My UPS guy brings mine at the end of the day meaning the ice had melted. I tried several times and had this happen. Giving 3 stars because the batches that showed up still frozen were really good. They need to find better ways to keep cold for the hotter climates.

We wanted to try HelloFresh. As soon as we got on their website, we were asked for credit card information in order to see meals. No order was placed as we didn't see anything we liked. Five days later we received an email that 2 chicken meals were being delivered. We don't eat meat! We called right away and talked to a HelloFresh representative. She said that there was nothing they could do, and that the computer chooses the meals automatically if customer doesn't do so. Bad business models and poor service. The representative even laughed at the entire situation and said go ahead and try to dispute it with your credit card company.

If you like the taste of bland boring meals with no spice or flavor then you should try out Hello Fresh. Additionally, if you like seeing extra charges on your credit card statement (even though you opted to skip out for three weeks due to being out of town for work), then this is the business for you! Oh might I also add, there was one week where I opted to skip out, was charged the $69.95, and never received any box! Also, cancelled my subscription about THREE times, yet they still kept charging! Only reason why I noticed is because I thankfully have notification alerts from my credit card company whenever a charge has been made. I had to call my credit card company and do a merchant block. Yup, stay the hell away from this business!

Do not purchase a physical gift card for this company if you just want to try it out. The Hello Fresh website states that "gift card purchases are one-off transactions. You will not be setting up a subscription for the sender or the recipient, and no further charges will apply." This is not true. You can not redeem the gift card without a subscription. I called customer service multiple times and got different answers each time. In the end there was no way to do it and then they told me my gift card could not be verified because "too much time had gone by" but there is no expiration date on the gift card.

Tried HelloFresh for 3 weeks. Each box received had missing or bad ingredients. Support would always tell me they would reach back out, never did. When I called them again got offered credits for next full priced box but after 3 bad experiences cancelled without using. Was advised they would refund but then issues another credit instead for "when I re-activate". Definitely will never be re-activating or using the credit. Overall waste of money, had to go out and buy ingredients in the middle of cooking, and also never saw any refund for ingredients purchased and not received. I do not recommend trying HelloFresh, there are other meal delivery services out there.

We thought we would try Hello Fresh for the convenience of having our food delivered. Our first meal was their version of moussaka - a vegi version, no meat. That was ok but it was not as good as traditional moussaka. Next morning we were both in pain with stomach cramps and needing the toilet every couple of hours. Four days on and we are still not better. I'll never trust a meal delivery company again. I wonder what hygiene is like in their packing area.

If you ever experience an issue that requires reaching out to speak to a representative, just know that while they are requesting that you wait while they reach out to a "specialist" for help the answer is already "no, we have no intention of actually trying to help. We just want you to think we are". They would rather lose customers before resolving an issue. There are some things in business that can't be fixed and some that can. The answer should not always be no. Doing the right thing is just lost on company's like Hello fresh.

I was extremely disappointed by the quality of ingredients. The shrimp was tiny, rubbery, obviously old and not even cleaned! I thought this service was supposed to make cooking easier. Nope it only does the shopping. I understand that some people don't mind eating shrimp with full intestines but I'm not one of them. The shrimp went right in the garbage disposal. The other 2 meals ingredients don't look quite as bad but I think I'll stick to grocery delivery like Instacart where I can specify the quality I want. Hello Fresh sucks.