HelloFreshReviews 804

BAD SERVICE... The food is good, however every 3rd or 4th delivery doesn't show up. They use unreliable no-name delivery service and half the time the food is"lost in transit" or shows up a day late with the ice melted so the food is no longer cold and fresh. When you call to complain, good luck getting thru to them. My last delivery didn't show up, I called and held for 25 minutes, hung up, called back a few hours later, held for 11 minutes, hung up, called back again held for 15 minutes... But they are very reliable on taking your money. They took my payment of $65 plus $7.95 for shipping and the food never showed up. Good luck getting in touch with them to get a refund. I'm being kind by giving them 2 stars because the food is good but they are VERY unreliable on the delivery. I guess they never heard of FedEx or UPS, or just plain old USPS would be more reliable then the delivery service they use. This is the 3rd time that my food didn't show up. It's been 2 days and I'm still trying to reach them to get my money refunded. Putting customers on terminal hold is the sign of a very poorly run company. You're better off having your local grocery store deliver - at least they'll show up with your food.

We have been receiving Hello Fresh on and off for around 3 years, 3 meals per week at a time. We particularly live their Italian, Korean, and Thai dishes. That is until FedEx fails to deliver on time or properly. We have had a box delivered all busted up and another box was 3 days late, it left HF on Thursday and got to us on Monday. In both cases, the food was temperature abused and spoiled. We tried to contact HF and the only options are to wait on hold for 45 minutes or longer or start an online chat which the wait can be 45 minutes and you can't let the screen lock up or change screen or you start over. Unacceptable.

After my first weeks I can see that most recepies have almost the same ingredients, spring onion, garlic, soy sauce, so not a lot of diversity. Also, I was looking for some recepies that were a big hit with us, but I can't find them to order them again. It looks like each week they have some variation of the same tastes. It has a good side too, as I've learnt that you can buy bulk ingredients and mix them in a variety of way, if you like a specific flavour.

Got my order today. 3 bags with a few potatoes, herbs, pasta and 4 oz chicken. I could have bought this in the grocery store. Wait I have. I don't want to pay someone to go shopping, deliver it and then take 45 minutes to prepare and cook. Didn't waste my time putting it in the fridge. It was put in the garbage immediately. Never ordering again. High sodium, have to cook myself, have no idea how this got 9.8. I have to order food now. Thanks alot

Do not purchase a physical gift card for this company if you just want to try it out. The Hello Fresh website states that "gift card purchases are one-off transactions. You will not be setting up a subscription for the sender or the recipient, and no further charges will apply." This is not true. You can not redeem the gift card without a subscription. I called customer service multiple times and got different answers each time. In the end there was no way to do it and then they told me my gift card could not be verified because "too much time had gone by" but there is no expiration date on the gift card.

Spent all night throwing up and cramping with cold sweats after eating the blackened chicken penne pasta. Because I was suspicious about the chicken I opened the 3rd pack of chicken this morning and found it was rotten. The smell was horrible. Reached out to HelloFresh. They first offered to refund me 10.54 for one meal (the one that made me sick - I am still very sick as I type this) and when I asked about the chicken I had to throw out this morning (for 3rd meal) because it was rotten, I was suddenly offered a refund of 28.34. I am to "hear" from someone by email to discuss this further. What I want to know is how did I end up with rotten food and how often does this happen? How is this company regulated? I will certainly let everyone I know not to try this service.

Horrible customer service. Friend spent 60 on gift card and they suspended gift cards for coronavirus. This was given to help us following the death of our daughter. When we went to redeem I spent an hour trying to get the food box sent to me. They refused but said the gift card would be valid at a later date. I explained the situation and they hung up on me twice. Gift cards are a con and costumer service is horrible. Stay away.

I have been getting Helli Fresh deliveries for about a year now, the last few months even before the corona virus pandemic, they were not hitting the mark, missing ingredients, missing meals now I have been waiting almost a week for a deli ever that was supposed to be here on Wednesday. I then track my delivery to see where it is and FEd EX says the shipped it back to the shipper. NO Communication whatsoever! I will NEVER use this service again!

Was really hoping this would work. I love having the food delivered and the recipes were pretty good. Each recipe only has a handful of ingredients so it would be worlds cheaper to get the items from the store but I still would have kept the subscription for convenience of the vegetables were not such horrible quality. Every zucchini was rotten on one end and limp and old, peppers rotten inside, ginger was always dry and one was even slimy! The carrots were terribly small and limp and old, green onions were slimy and old, limes often old and skin brown. It was like pulling veg out of my fridge that had been left in there for months. Unfortunately I had to throw the vegetables they provided away frequently and the program is already expensive for what you get of you were to receive the best quality produce. I would NOT recommend this to anyone.

I was interested to try a meal delivery service but it was so expensive I was hesitant until I got (about 100) HelloFresh.com 6 meals for $20 cards. I decided to bite and chose my three meals. About a week later, we received them.

I was surprised how heavy the box was. After opening, I realized that 98% of the weight was dry ice. The meals were exceptionally small. The "steaks" were of low quality and only about 3.5 ounces each. The shrimp, for which I paid an additional $15.98 for two meals, were the cheapest variety of very small shrimp and there were very few of them. Add to that, I did not realized this was an extra charge until I saw my credit card charge since they DON'T TELL YOU ABOUT ADDITIONAL CHARGES when you check out.

So, overall, it is a lousy and very expensive service. For half the price of what it would have cost without the coupon, I could have purchased 3 times the food from a quality grocery store (e.g. Whole Foods)!

Don't waste your money on this "service" since it is overpriced and of low quality.

Hello Fresh wins hands down. Meals are picture perfect, well planned, delicious and easy to prepare.

After all the ads and people promoting this I decided to give it a shot. I received two boxes and in both the vegetables were rotten. I called customer service and I will say that customer service was amazing and worked with me very well. They gave me a refund on my next box and my next box did in fact have some usable vegetables. However, the two more boxes after that once again had rotten vegetables and herbs. One of the boxes also had meat leaking all over which left a bit of a mess to clean up and unbox ingredients. Overall I found the service just not worth the $80 a month. I can easily take these recipes and do them myself by buying the ingredients in the store.

My wife and I were on vacation and we have had enough of the cost and general quality of Hello Fresh food. She tried to cancel, and said she did, bit doesn't seem like this was the case. Saw a charge on our bank statement while we were out for a box which is unfortunate as we are not there. I went in to go cancel the service and was in awe of how shady it was. It would be amazing to see how much money these people are leeching from their customers simply by not letting them cancel easily and a customer maybe forgetting how many weeks they skipped and being auto-enrolled in a box.

Hello Fresh, a word of advice. Serve your customers consistent, great products and treat them with the dignity they deserve.

So I pay $50 a week to these people and now for a second week in a row my chicken had a hole in the package. Luckily I noticed that the chicken didn't smell right and was leaking. Needless to say I contacted the people at hello fresh and got a whole $10 back when the chicken was the main part of the meal. With it happening two weeks in a row I simply can't handle these people anymore. They charge a premium price it should be good quality.