HelloFresh

I absolutely love hello fresh! Their food is absolutely amazing. Have only had 1 meal that was "just ok". Even my daughters love it, age 3 and 7. I should mention we are vegetarian, that being said this review is based on vegetarian meals only.

When I first got Hello Fresh I was really impressed but over the last 8 weeks I have had missing items and changes.
Today was the final straw. 4 out of my 5 meals has been changed.
Asparagus and Broccoli has been replace in 4 meals with Green Bean!
Id rather have a tin of processed peas.
I dont know what has gone wrong but it is now not worth the money.
Just cancelling mine after I leave this review.
Dont bother honestly they seem to be paying more celebrities on Instagram to say how wonderful they are then sorting out their problems with the people who actually pay for their service.

The food and recipes are good, when things work. However, if you have a single problem with your order, it's pretty much impossible to get anyone to help remedy it. I've called 5 times and I'm always told a supervisor will call me back in 24 -48 hours. This never happens. I've resorted to disputing charges with my credit card company instead, since I cannot ever speak with someone to get my issues resolved. I recommend staying away.

I am surprised by the amount of negative review. I've always received fresh veggies and meats. I work from home so my boxes don't have a chance to be in the elements for an extended period of time - that said you can schedule what day your delivery comes and plan accordingly. Anyhow, after my discount first box I knew I'd be charged for subsequent boxes unless I paused a week or I called to cancel the service completely. There was quite up front in the information presented to me and I think pretty par for the course as far as ordering on subscription anywhere. I've loved most of my meals, and the ones I didn't like were more just personal preference. I currently have my account on hold now due to my kitchen being gutted for renovations but I'll be back. I've dealt with customer service once and was pleased with their responsiveness and friendly manner.

I've been through 9 boxes so far, ingredients were somewhat fresh. Don't bother calling they will just hang up on you. No help at all. Definitely worth going to another company. They charged my account after I cancelled my order. Beware of these scammers! Hopefully it will be the last time they charge my card

Long story short.
Don't try and refer anyone. You'll just make things super hard for whoever you refer and they will end up being charged for a "free" gift.
The food is pretty much same meals each week so if your looking for variety. Look elsewhere.
If you do have any issues trying to get someone in customer service to do their job is genuinely just a tall ask from this company and pretty much impossible. Everyone just points a finger at someone else. Accountability isn't something they know or understand.
After 2 years of service I gave it a valiant effort. I've tried to cancel a few times but they make it almost impossible since they continue to send boxes and charge you even when they say it's canceled.
Shame on such a big company to take advantage of our cards being locked into the website.

I started getting hello fresh almost weekly around 4 months ago and it's been so helpful (I fell into one of those youtube ads)! I haaaate cooking and thinking about what to make for dinner so it does make my life easier. Only thing is I wish they had more menu options for dietary restrictions! You can easily adjust most meals to fit your needs but sometimes that means wasting ingredients.

On an occasion where I was sent the wrong meal they quickly credited me back that cost and it was an easy fix.

They sent me someone else's order and then refused to send me what I had actually ordered. Small portions,generic ingredients. It all went in the garbage. Do yourself a favor and stay away from this rip off of a company.

For the last 2 1/2 months I have had nothing but trouble with Hello Fresh. Their technical support is horrible. It took them a month to change my email address and without any notice I received 2 food deliveries (2 separate times over these 2 months) without prior warning of any kind. I was guaranteed 3 times by various people that I would have an email sent so that I could choose what I wanted but, again, did not happen. Now I've got a delivery that they are refusing to refund the $55.55 taken out of my account because it was too late to cancel even though I did not order, and it is food I would never eat. So disappointed. I can't add a proof of purchase because it's automatic in my account and bank won't let me copy.

Raw meat arrived room temp, missing instruction cards, sketchy email from GLS with no info, questionably sourced "fresh" veggies, app is terribly confusing, difficult to understand what is coming each week, app full of bugs, misleading discount promotion…. Meals double in price each week

When HelloFresh misses a delivery, they fail on multiple levels. First, they will do nothing to help the situation but offer a refund for the money spent for the week that takes 5-10 days. (They claim it's impossible to send you another box) Second, it took their customer service more than 24 hours to call me back after I notified them of the issue. Last, their customer service is rude, not helpful, and could care less about their customers. Goodbye.

I used to love this service. They came every Monday, the meals were nutritious and filling, my whole family loved to eat them. I don't know what has gone wrong over the last 6 months. Instead of a full chicken breast you now get a smaller "cutlet" for the same price. Every meal used to have great fresh herbs- now they are often too old to use or replaced with dried ones. The worst is the quality and quantity of the vegetables- sometimes too nasty to use, often less than what I am supposed to get if I measure with my food scale. Top this off with deliveries that are coming 12-36 hours late... I think I'll just go back to the grocery store.

Terrible customer support and t&c is filled with hidden authorizations. I was recently looking at menus on hello fresh and was prompted to reactivate my account in order to see menus. It did not indicate that I would be charfed and sent food even if I didn't choose anything. Well it does and it did. Additionally they do not notify you until they are within the non-cancellation window of the charges. Thus you get stuck with a charge and in our case stuck with food being delivered while we are out of town. This is a bad business model and bad policy all around. Shame on them. Never again will we use or recommend this service.

I'm not sure how they can say "fresh and healthy" when the sauces are ladden with corn syrup, sugar and soy, the ground meat is high in fat, a lot of the side ingredients are not the best/highest quality. I ordered 2 - four serving dishes and made them all together (so 8 servings) and barely had a cup leftover after 2 adults and 3 children (7,8 & 10) ate. The pork tacos had me burping and suffering from heartburn the next 12 hrs., I'm guessing from the soy or corn syrup as I don't buy/serve either to my family. Gross & not worth it.

I have had 17 boxes delivered to a family member attending law school, very few problems, on time. Suddenly week 18 and 19 the payment not going through. I called three times, verified with bank funds available, at Hello Fresh's insistence. Hello Fresh flips me off saying it's on my end. Asked for a supervisor to correct situation, supervisor refuses to speak with me. Customer Service reps have no information to give out and no one able to resolve issue. Very dissatisfied with company at this point.

I will admit that I thought every one of HelloFresh's meals I ordered tasted good, and is something I would make again. The pricing is more affordable with discount codes, but those are easy to find so I was happy with the cost. That being said, the shipping needs improvement. The ice keeps everything very cold, but they place the meat loosely in packaging at the bottom, which causes the packaging of it to open up very easily. One of my boxes had this happen, and I will say customer service was more than helpful and ended up sending me a whole new replacement order for free and let me keep both. It makes for a fun date night or an easy meal alternative to eating out, but it does create a lot of waste and I don't think it's sustainable enough to order on a consistent basis. Overall, I would recommend trying it even once!