HelloFresh

Food is good. Price is great when you start up. Just paid $64 for 2 meals. Nothing special, pictures attached. I could have gotten at local grocer way cheaper. Tried to cancel. Followed instructions. The link to cancel never comes up. They ask you use an actual computer. I did. Still no button to cancel.

Tried for 4 weeks. 2 orders were late by 4 days, 1 never showed. Wrong recipe cards one week, wrong menu choices another. Customer service reps gave different responses and information each time I called.

Sigh* I wish the service was better, because the meals were tasty.

Terrible door to door marketing, trapping consumers into a trial, who then end up getting a junk food box even after withdrawing and cancelling the trial box and subscription at the point of sale, as I did, after seeing the unhealthy options. Delivery driver then drops a box which is not even expected outside the house without even ringing the bell, where it stays for 18 hours. The Sunday morning is then wasted with customer service, dealing with half a dozen people to get clarification, get a refund and trying to raise a complaint to an accountable to address their poor practices.

Avoid at all costs, unless you enjoy paying for a product then not receiving it. My first box was delivered to an unknown address. Instead of them applying the 50% off on the first box on my next order, they tell me that all they can do is give me a credit for the future after the current offer has expired. Fast forward to box # 6 and guess what? Also missing. My deliveries are due on Mondays. I get an email stating that this week's delivery would be delayed due to the holiday and that it would arrive on Tuesday Jan. 3. Well, the box did not arrive and when I try to get a refund, some customer service representative in Columbia (the country) tells me that they cannot process a refund. I'm stuck waiting for the box even though they cannot tell me if and when it will arrive. Hands down, worst customer service experience. Sad really because the meals were good. I have the chat transcript to prove the nonsense.

First week was two days late but food was good. Second week I was depending on a meal and realized no meat was included!
Not to mention vegetables where withered.
Making a grilled cheese sandwich tonight.
Thanks Hello Fresh

I absolutely love hello fresh! Their food is absolutely amazing. Have only had 1 meal that was "just ok". Even my daughters love it, age 3 and 7. I should mention we are vegetarian, that being said this review is based on vegetarian meals only.

I am surprised by the amount of negative review. I've always received fresh veggies and meats. I work from home so my boxes don't have a chance to be in the elements for an extended period of time - that said you can schedule what day your delivery comes and plan accordingly. Anyhow, after my discount first box I knew I'd be charged for subsequent boxes unless I paused a week or I called to cancel the service completely. There was quite up front in the information presented to me and I think pretty par for the course as far as ordering on subscription anywhere. I've loved most of my meals, and the ones I didn't like were more just personal preference. I currently have my account on hold now due to my kitchen being gutted for renovations but I'll be back. I've dealt with customer service once and was pleased with their responsiveness and friendly manner.

I started getting hello fresh almost weekly around 4 months ago and it's been so helpful (I fell into one of those youtube ads)! I haaaate cooking and thinking about what to make for dinner so it does make my life easier. Only thing is I wish they had more menu options for dietary restrictions! You can easily adjust most meals to fit your needs but sometimes that means wasting ingredients.

On an occasion where I was sent the wrong meal they quickly credited me back that cost and it was an easy fix.

It comes all boxed up w/ recipes and usually the correct amount of ingredients. It's advertised as fast and easy but it's not always; problems w/ missing ingredients. Furthermore even if they perfected this I still have such a disdain for the product I'd never recommend it in any way. It requires the "chef" to dirty a bunch of cups, pots, cutting bored. Which is a burden latter naturally. If you would like to dirty a bunch of kitchen utensils on recipes that are fluffed up go for it. It has led me to nearly having a full blown aneurysm w/ the tedium of it all.

Chose menu, chose date got confirmation email. Assuming correct food would arrive but it didn't. We had run down food in the house, food delivery refused as not suitable for allergies. No refund given. No food to feed children. Awful customer service.

They double charged for my weeks all the time. No one would ever get my refunds done even with proof. They stole $600 from me and all they could do as a refund is $91.50. They will continue to take money from you and refuse to help or do anything about it. I had to cancel my subscription and I'm willing to bet I'll get another charge after I've cancelled.

Be cool? No way. The ordering system does not capture their failure. Customer service say you get a credit but it's not recorded. You get charged for boxes that don't arrive. Their GPS system is not current. There is always something wrong with the ingredients including entire missing meals. I give this mob a zero rating.

The items they send are always very close to their expiry date. I've ordered 5 meals and all of them were due to expire within 3 days of arrival - looks like they are cutting costs by using not-so-fresh ingredients.
Also, there are packaging bits like insulation pads that are not recyclable and it is appalling that they do not collect those back - it is not an environmentally friendly business.

My first box still has not arrived. It's days late, no courier update. But a credit towards my next box was offered. Think not! Had to fight for a refund that will take 5 to 10 business days. Amazing they take our $$ immediately, but to return takes week. Save yourself hassle. Go to the grocery store! What a disappointment & aggravating first & last experience! You can see my empty plate picture! No box, no food, no $$

These crooks took money from my account even though I had credit on the account. They are fraudulent and rely on the goons in the east with their cheap labour not happy with them at all.

They are a scam outfit who claim you'll get free referrals but they always lie

Be careful with the auto-renewal feature. I went into my account settings and cancelled every week that was listed as a weekly delivery. I didn't receive an email notification, an email asking if I wanted to change my menu preferences, a text or any other communication that would trigger the fact that I had a new order coming. What I did get is a text letting me know to expect a new delivery. Nice of them!

Of course, it was an auto-payment as well and you don't have the option to cancel the order once the order has been "placed", whether you know it's been placed or not!

I was supposed to receive my first box yesterday and nothing was delivered. I received no communication via phone or email. This morning I checked my account on the Hello Fresh platform and the status of the order was still "In transit", the tracking number that I found was to the FedEx website, that said that the shipment is delayed by 2 days so far, no reason, no ETA. I wonder how FedEx stores perishable food items while the shipments are "delayed".

I emailed Hello Fresh customer support, no response. I wrote to them in chat and waited 30 minutes or the reply. Left for 5 minutes to the washroom and returned to a message from agent who replied to my detailed complaint: "Sorry, I haven't heard from you and ended the chat!"

So the verdict is that Hello Fresh doesn't care about your time, money or food safety.

Worst experience ever! I don't recommend it.

They have to have the worst billing explanation I have ever seen, it's very confusing, I was suppose to receive the hero discount, it applied it then they charged the full amount when they billed plus another upgrade charge. Customer service was horrible and just said "that verification comes from another website" and you can only get one discount so another one was applied" which was a higher charge. Don't use the company! The food was good but it was very expensive for what you get!

Ridiculous customer service. I was charged incorrectly and received a box full of meals I don't even eat (I am vegetarian), and was told that there's nothing they can do because it's already been delivered.