HelloFresh

Food is good "when you get it". Their delivery service really sucks. They lost or damaged 2 deliveries in 6 weeks.

If you like past due or damaged fruit and vegetables you will love hello fresh they base there deliverys on it.its by far the worst company on the web today

What a slammers!avoid!saying one thing and do other,don't order from them stilling money.i wasn't able to get recieve a box so the agent canceled the delivery but I still recieved it and had to give it away to my neighbour so as it wasn't my fault I was given a credit of £67.we agreed that I wiudo ve able to use it on my next delivery but instead they've charged me for my next box and changed their mind and get me the credit after using another couple of boxes.so as I stopped the delivery, they started to threatening me to send my account to debt collectors

It's impossible to pause or cancel membership. They asked me money after I was asking for cancellation. I'm very disappointed

Food looked nasty, tasted even worse, it was tainted. Hello fresh has no fresh vegetables, in fact hardly any veggies at all but if you do get some they're spoiled. One week after eating this food, I got a bad GI bug requiring me to get a 7 hour surgery in a hospital. Stay away for real

Be aware if you look at HelloFresh they consider your account to be activated and will send food regardless charging your credit card…. I had not used this service since 2019 was thinking about it / they arbitrarily sent an order for $82.99 to my old residents even though I never claimed to order anything. The new occupants called me to say there was a delivery not a good delivery just a delivery - it had since gone bad as I didn't pick up from my old home until 2 days later. The fact that my looking at an account and Hello Fresh automatically shipped goods is bull$#*!!

Signed up May 4,2024, hello fresh picked 2 meals. I was not interested. Emptied the cart, looked at other meals did not find anything I was interested in. Several hours later I noticed 2 unauthorized charges on my debit card to HelloFresh. Cancelled subscription. Customer Service is awful!
Still attempting to obtain refund.

After ordering their products we have not even had time to cook one of their meals and they are billing me again in the same month via a subscription. We don't have the space to store all this food that I didn't even order yet. It's just a money thing with these people. Do not get involved with this subscription.

I recently have moved and have been declining hello fresh boxes for months. This week I apparently forgot to skip and when I called customer service they informed me I could not get a refund because it was already being prepared. I informed them I didn't pick any of the meals and it was being shipped to an address I no longer live at and they told me I could change the recipes and the address of the box but not receive a refund. This tells me no box has been shipped yet and you just want to keep my money. I am absurdly frustrated and will never be ordering from hello fresh again. I hope this helps others when making their decisions about subscription boxes!

Cheating & Fooling New Customer
Last week I have seen their offer for new subscription for $21.96 for 4 meals in a week, but NO WHERE they have mentioned that the subscription will be doubled from 2nd week onwards. They have charged $45.46 for 2nd week. After checking with their call centre support, he said that they have added shipping, handling, packaging, etc? So why its not been cleared in their communication on 1st instance only, why kepy all hidden and cheating/fooling customers? Pathetic experience

Someone got ahold of my credit card information and has been charging food, total of1800.00 plus. I have contacted Hello Fresh and they keep telling me contact my bank. They either laugh at me or hang up. I had to cancel one card, and my new card gets charged. Beware if who you do business with.

If you're confused at all by the title and allow me to explain. Improper ingredients in bags. Extra ingredients I don't know what they went to. And rotten vegetables. Carrots were fermenting along with green beans and others. Distinct smell of vinegar.
Vegetables are not supposed to smell of vinegar it is indicative of bacteria and rotting. Photos

Hello fresh sent me a package full of things I don't eat, and didn't pick. Now they won't return it. Thanks to hello fresh I'll never use another meal prep.

I submitted this same review to their main distributor and it was taken down with 24 hours because they know it's true but it looks bad for their business. I saw an ad on youtube for 16 free meals plus 3 free gifts for hello fresh so I did what most people would do and went to the website to get my free stuff thanks to that youtube code. Submitted my email, contact info and cc information for future purchases. Selected the type of meals I wanted and...$36 with free shipping!? Ok ok go back, select different options...$36!? Ah, I get it. Just another scam to lure people in. Source local produce for your meals and you'll pay half that for 16 meals. Yes I know you're paying for the convenience of not having to leave your couch but come on. LIVE LIFE! Stop paying people and bad capitalistic companies like hello fresh so you can be lazy.

It took me 3 times before my order was properly cancelled and only after they sent me a box I did not want. Sub standard communications, customer service reps speak very poor English and do not deviate from their set dialogue. Also sick of the substitutions they conveniently don't let you know until you have the box. No updated menus saw me with lots of celery (I hate celery) left over.

I was offered a promotion to try hello fresh at 36$ a week for 3 meals with 2 portions each. What I received was the smallest portions of food imaginable- it honestly reminded me of the easy bake oven recipes from fisher price but meals instead of dessert. I made my first meal- it took far longer than the 25 minute estimated time on the recipe card- and woke up the next with the most violent case of food poisoning. I'm so upset as I don't want to throw away the remaining food but the level of discomfort, illness and anxiety I'm experiencing from the first meal even days later is not worth the risk. Save your stomach, energy and money! Buying a bag of groceries and making a simple recipe that provides some leftovers is so much better than risking any of this nonsense.

Hello Fresh has a 50% chance of making an error with your weekly meal kit. Either they pack the wrong menu item or about 80% of time there will be missing ingredients. I've been a customer 2 years and they promise to "look into" these problems, yet they occur almost WEEKLY. Also, if there is a holiday they will often mis ship date by 2 or 3 full days. Try Instacart and order your own stuff. That gets there faster and is cheaper

Always great food! I like how they separate the food into individual paper bags which makes cooking and figuring out portions a breeze. I also like the big card they use for each meal. My 10 year old and 14 year old's both can make a dinner from start to finish without help (although I do stay in the kitchen while the stove/oven is on;-).

Food is good. Price is great when you start up. Just paid $64 for 2 meals. Nothing special, pictures attached. I could have gotten at local grocer way cheaper. Tried to cancel. Followed instructions. The link to cancel never comes up. They ask you use an actual computer. I did. Still no button to cancel.

Tried for 4 weeks. 2 orders were late by 4 days, 1 never showed. Wrong recipe cards one week, wrong menu choices another. Customer service reps gave different responses and information each time I called.

Sigh* I wish the service was better, because the meals were tasty.