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HebeosReviews 5,187

3.4

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

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11,296 reviews

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New York
1 review
0 helpful votes
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Best Decision
November 21, 2022

There are so many dresses to choose from which I loved. They have dresses for all types of events. I was not originally looking for the princess type dress but when I came across this one I knew I needed to have it. I was skeptical of the sizing since I am a plus size girl but the dress fits like a glove.

Date of experience: November 21, 2022
Florida
1 review
0 helpful votes
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Beautiful
December 20, 2022

It's fine, I hope this dress come as shows the picture, it's very beautiful

Date of experience: November 20, 2022
Michigan
1 review
0 helpful votes
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Not very pleased
December 20, 2022

Shopping for it was not bad but the actual dress is not what was pictured and shimmery. It looks like glitter poured on it and gets all over everything and doesn't really sparkle much

Date of experience: November 20, 2022
Alabama
1 review
0 helpful votes
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Buyer Beware
December 19, 2022

The dresses are not of good quality and the customer service is horrible! They will not let your return/refund items…no matter the reason.

Date of experience: November 19, 2022
North Carolina
1 review
0 helpful votes
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Beautiful dress, buy custom
November 19, 2022

Easy to order, easy shipping. Buy custom if you have the extra time, it's much less than alterations.

Date of experience: November 19, 2022
Colorado
1 review
0 helpful votes
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Although the site says easy returns there's no such thing. I got a big dress and when I tried to return it they gave me a run around told me to use it for another event or sell it. Now how many of you have more than one marriage event at a time?
Maybe you do. Check out other sites reviews before you buy they state lots of issues with returns and refunds. Unless you know without a shadow of a doubt you'll like what you buy don't bother you won't be returning it

Date of experience: November 18, 2022
Florida
1 review
0 helpful votes
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Beautiful dress
November 18, 2022

Received fast and just need a bit of tailoring under armpit area.

Date of experience: November 18, 2022
Alabama
1 review
0 helpful votes
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Dress, garment bag and shies
November 18, 2022

Unfortunately they sent the wrong size shoes, I wear a 6 ( 36 in European size) according to size chart. They sent a 37! I reordered and the 36 are too big as well-

Date of experience: November 18, 2022
Oklahoma
1 review
0 helpful votes
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Na
November 18, 2022

It was a good experience, and the products were amazing

Date of experience: November 18, 2022
New York
1 review
0 helpful votes
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I was sceptical
November 18, 2022

But Dress excellent quality and affordable.great selection.

Date of experience: November 18, 2022
Georgia
1 review
0 helpful votes
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Event Ordering
December 17, 2022

Although I ordered this dress, it did not fit me. Anytime you are ordering from another country, either you have to order a size bigger than what you normally wear or a size smaller depending on what the product is. I was so unhappy because I could just see myself in that beautiful dress.

Date of experience: November 17, 2022
Pennsylvania
1 review
0 helpful votes
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Wedding gown
November 15, 2022

Great product. Definitely will suggest other people use this site.

Date of experience: November 15, 2022
Michigan
1 review
0 helpful votes
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Exceptional Customer Service
November 15, 2022

It was very easy to place my order. I emailed a question about the dress and received a quick response that answered my question.

Date of experience: November 15, 2022
California
2 reviews
1 helpful vote
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Damaged
December 15, 2022

My product was damaged, and your company wants me to pay $20 to receive a replacement for the heart lid that is damaged. I only paid $10.70 for the pillow. I am only asking for the lid, not the entire pillow. However, I will not be using this company for any more of my wedding dresses, etc. as I had planned. This company is not for the customer but only for the money. I would never recommend this company to anyone. This was my first and last experience shopping here.

Date of experience: November 15, 2022
Pennsylvania
1 review
0 helpful votes
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It was shipped fast and it is made well
November 14, 2022

So far, the reviews are right on point. The dress is too big so I do need get it altered but it was reasonable priced

Date of experience: November 14, 2022
Texas
1 review
0 helpful votes
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Sleeves to small
December 14, 2022

The dress is sleeveless and is not made for women with big arms. I let them know it did not work out and they suggested I get it altered. They will not give you money back if it does not fit even though I ordered the size and not to my measurements.

Date of experience: November 14, 2022
New York
1 review
0 helpful votes
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.
December 14, 2022

I paid for express delivery and didn't get my item for 3 weeks

Date of experience: November 14, 2022
Pennsylvania
1 review
0 helpful votes
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Awesome product
November 14, 2022

Great experience. My wife loves the property. Fast shipping and the quality of the product

Date of experience: November 14, 2022
Georgia
1 review
0 helpful votes
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Dress
November 14, 2022

Ordering was easy. Quality was OK. The hem of the dress was very and evenly sewn

Date of experience: November 14, 2022
Maryland
1 review
0 helpful votes
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Not bad
November 13, 2022

My expeirence with Hebeos in general is not bad. I just was not happy with the wedding dress I ordered. Pros and cons but not for me. I was unable to return it due to having it made in my custom size, which is understandable.

Date of experience: November 13, 2022