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HebeosReviews 5,185

3.4

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,862
This company does not typically respond to reviews

Instant Feedback

11,296 reviews

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Ohio
1 review
0 helpful votes
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Great
November 27, 2022

Didn't deal with customer service but was email a week later to make sure I received my purchase which was nice

Date of experience: November 27, 2022
Maryland
1 review
0 helpful votes
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Wasted my $$$
December 27, 2022
Updated review

Poor, too late to return. I lost over $100 and have nothing. Wrong size wrong color sub standard material

Date of experience: November 27, 2022
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.


Excellent!
October 17, 2022
Previous review

Excellent!

Date of experience: October 17, 2022
Arizona
1 review
0 helpful votes
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Beautiful dress
November 26, 2022

I picked this dress for my wedding day. We just having a small wedding so I wanted something simple and elegant. It was better than I expected. It was absolutely beautiful.

Date of experience: November 26, 2022
Vermont
1 review
0 helpful votes
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Beading on top portion of gown
November 26, 2022

Beautiful dress. Giving this dress four stars because A bunch of the beads from the top portion of gown fell off from just touching it while putting the dress on. Fortunately, there is so much going on with the beadwork that you cannot tell from just looking at the dress. So the dress still looks great.

Date of experience: November 26, 2022
California
1 review
0 helpful votes
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Quality
December 26, 2022

The quality and structure of the dresses was not what I expected.

Date of experience: November 26, 2022
Pennsylvania
1 review
0 helpful votes
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While this site shows beautiful dresses for very good prices it is a classic bait and switch. The dress you do end up getting is a loose variation from what you thought you were purchasing online. It's always a gamble buying online and I learned my lesson. When I reached out hours after the dress was delivered to request a return because of the color was not what I ordered, and the front of the dress looking different I was sent a picture of a completely different dress, told it was the color I ordered and that if I was unhappy with the dress I could resell it locally. I do not recommend this site, questionable integrity and poor customer service.

Date of experience: November 25, 2022
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

Mexico
1 review
0 helpful votes
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N/A
December 24, 2022

Not the best. Not because of any other reason than the dress

Date of experience: November 24, 2022
Illinois
1 review
0 helpful votes
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Super helpful
November 24, 2022

The email interactions I had with Hebeos were all very pleasant and they kept me in the loop until it arrived.

Date of experience: November 24, 2022
California
1 review
0 helpful votes
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Happy with my purchase
November 23, 2022

I received my dress a week before the estimated shipping date. I'm happy

Date of experience: November 23, 2022
North Carolina
2 reviews
0 helpful votes
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Very Disappointed
December 23, 2022

I wanted a gold dress for my 50th birthday celebration; however when the dress arrived, it's more pink than gold. The dealer explained lighting may affect the color. Be careful.

Date of experience: November 23, 2022
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

Ohio
1 review
0 helpful votes
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Never again
December 23, 2022

The dress I received is cheap and falling apart. High shipping and return costs means you sink way more money than necessary into a very poorly made product. Do yourself a favor and stay far away.

Date of experience: November 23, 2022
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

Idaho
1 review
0 helpful votes
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The gown is made nicely.
November 23, 2022

Needed some alteration, hem length and needed to fit a little tighter. Local seamstress taking care of this. Bride is happy with the gown.

Date of experience: November 23, 2022
California
1 review
0 helpful votes
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Good service but not what I wanted
November 23, 2022

The ordering was easy and delivery was prompt but the dress was not what I expected

Date of experience: November 23, 2022
Alabama
1 review
0 helpful votes
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I am very pleased! Will order again!
November 23, 2022

Everything was awesome! Thank you! Shipping and shopping was perfect! I will be buying again!

Date of experience: November 23, 2022
Texas
2 reviews
0 helpful votes
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I already ordered and paid for this dress in another color and size. I am having problems returning it though it was not a specialty size. Color choices are not true to fabrics! Nor true to their name. Burgundy is not burgundy but a red-pink color.

Date of experience: November 22, 2022
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.


My order was pending for about a week with no response...
December 3, 2022
Previous review

My order was pending for about a week with no response from your company.

I had to get on chat multiple times to try to resolve this. Finally a received a response but no instruction how to cancel the order and pay by an alternate method. So, I left a message on chat to cancel my order and I would reorder.

Date of experience: November 3, 2022
Minnesota
1 review
0 helpful votes
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For a cheap dress not bad
December 22, 2022

If your looking for a cheap dress I'm sure you'll find something that will do, but don't expect it to be exact

Date of experience: November 22, 2022
Minnesota
1 review
0 helpful votes
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Great!
November 21, 2022

It was fast and exactly what I ordered. I have ordered online many times, but this was, honestly, one of my best experiences with clothing.

Date of experience: November 21, 2022
Texas
1 review
0 helpful votes
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Poor customer service
December 21, 2022

Poor customer service. Horrible return policy even though I was sent the wrong product.

Date of experience: November 21, 2022
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

New York
1 review
0 helpful votes
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Best Decision
November 21, 2022

There are so many dresses to choose from which I loved. They have dresses for all types of events. I was not originally looking for the princess type dress but when I came across this one I knew I needed to have it. I was skeptical of the sizing since I am a plus size girl but the dress fits like a glove.

Date of experience: November 21, 2022
Florida
1 review
0 helpful votes
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Beautiful
December 20, 2022

It's fine, I hope this dress come as shows the picture, it's very beautiful

Date of experience: November 20, 2022