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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
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Poor, too late to return. I lost over $100 and have nothing. Wrong size wrong color sub standard material
I picked this dress for my wedding day. We just having a small wedding so I wanted something simple and elegant. It was better than I expected. It was absolutely beautiful.
Beautiful dress. Giving this dress four stars because A bunch of the beads from the top portion of gown fell off from just touching it while putting the dress on. Fortunately, there is so much going on with the beadwork that you cannot tell from just looking at the dress. So the dress still looks great.
The quality and structure of the dresses was not what I expected.
While this site shows beautiful dresses for very good prices it is a classic bait and switch. The dress you do end up getting is a loose variation from what you thought you were purchasing online. It's always a gamble buying online and I learned my lesson. When I reached out hours after the dress was delivered to request a return because of the color was not what I ordered, and the front of the dress looking different I was sent a picture of a completely different dress, told it was the color I ordered and that if I was unhappy with the dress I could resell it locally. I do not recommend this site, questionable integrity and poor customer service.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.
The email interactions I had with Hebeos were all very pleasant and they kept me in the loop until it arrived.
I received my dress a week before the estimated shipping date. I'm happy
I wanted a gold dress for my 50th birthday celebration; however when the dress arrived, it's more pink than gold. The dealer explained lighting may affect the color. Be careful.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.
The dress I received is cheap and falling apart. High shipping and return costs means you sink way more money than necessary into a very poorly made product. Do yourself a favor and stay far away.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.
Needed some alteration, hem length and needed to fit a little tighter. Local seamstress taking care of this. Bride is happy with the gown.
The ordering was easy and delivery was prompt but the dress was not what I expected
Everything was awesome! Thank you! Shipping and shopping was perfect! I will be buying again!
I already ordered and paid for this dress in another color and size. I am having problems returning it though it was not a specialty size. Color choices are not true to fabrics! Nor true to their name. Burgundy is not burgundy but a red-pink color.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.
My order was pending for about a week with no response from your company.
I had to get on chat multiple times to try to resolve this. Finally a received a response but no instruction how to cancel the order and pay by an alternate method. So, I left a message on chat to cancel my order and I would reorder.
If your looking for a cheap dress I'm sure you'll find something that will do, but don't expect it to be exact
It was fast and exactly what I ordered. I have ordered online many times, but this was, honestly, one of my best experiences with clothing.
Poor customer service. Horrible return policy even though I was sent the wrong product.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.
There are so many dresses to choose from which I loved. They have dresses for all types of events. I was not originally looking for the princess type dress but when I came across this one I knew I needed to have it. I was skeptical of the sizing since I am a plus size girl but the dress fits like a glove.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.