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HebeosReviews 5,185

3.5

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,862
This company does not typically respond to reviews

Instant Feedback

11,296 reviews

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Japan
1 review
0 helpful votes
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Love it!
December 5, 2022

Very pleased with my purchase. Looking forward to wearing the dress to my friend's wedding as a bridesmaid!

Date of experience: December 5, 2022
Tennessee
1 review
0 helpful votes
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Need a return policy
January 4, 2023

My bad for not thoroughly reading the return policy. I would not have ordered the dress had I known it could not be returned.

Date of experience: December 5, 2022
HEBEOS S. Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

Texas
1 review
0 helpful votes
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Lovely dress
December 4, 2022

Fits nicely. Everyone lived it. Will definitely by again from this company.

Date of experience: December 4, 2022
Tennessee
1 review
0 helpful votes
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Disappointed
January 4, 2023

I would NEVER buy another dress from Heboes. They make it really difficult for you to do a return. Spoke to someone via email and still can't get a return address to send the dress back for a return.

Date of experience: December 3, 2022
District of Columbia
1 review
0 helpful votes
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Dresses run too large- nice but not identical to pics

Date of experience: December 3, 2022
New York
3 reviews
0 helpful votes
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Mrs. Watson
December 3, 2022

Dress is beautiful. Ordering it was simple and it was shipped in a timely manner.

Date of experience: December 3, 2022
California
2 reviews
0 helpful votes
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My dream Dress
December 3, 2022

I loved my dress just how I imagined I did get it tailored but I'd rather it fit me big then to small. It also got here right on time...

Date of experience: December 3, 2022
Wisconsin
1 review
4 helpful votes
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Horrible
January 1, 2023

They don't do returns unless it is defective or the wrong dress shipped! They advertise that they do returns on their website but it's a total scam! My dress didn't fit me and was too small and they seriously asked for a picture of a tape measure to show it LOL what a joke. Don't buy anything from these cheapskates.

Date of experience: December 2, 2022
HEBEOS S. Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

Texas
1 review
0 helpful votes
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Very pleased
December 2, 2022

To be honest I was a little skeptical at 1st but after receiving my dress in a very good timely manner and it's even more beautiful in person I'm in love

Date of experience: December 2, 2022
North Carolina
1 review
0 helpful votes
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Bra cups are too stiff and are sewn into two pieces of fabric so you will have to deconstruct the dress. The boning of the dress is pointless and oddly placed

Date of experience: December 1, 2022
New Jersey
2 reviews
0 helpful votes
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Absolutely beautiful!
December 1, 2022

She felt like the royalty She has grown into! What a way to bring in Adulthood!

Date of experience: December 1, 2022
Texas
1 review
0 helpful votes
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Online store
November 30, 2022

Amazing experience from start to finish. Order process was easy good communication and fast delivery

Date of experience: November 30, 2022
Oklahoma
1 review
0 helpful votes
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Party Dress
November 30, 2022

I was surprised the dress arrived and time and with the quality of the dress.

Date of experience: November 30, 2022
Georgia
1 review
0 helpful votes
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Pretty in Pink
November 29, 2022

I loved my dress, when I first ordered my dress I thought it was darker! Once I received it & tried it on I was in love.

Date of experience: November 29, 2022
Alabama
1 review
0 helpful votes
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Love it
November 29, 2022

This dress was perfect! I'll will definitely order again!

Date of experience: November 29, 2022
Maryland
1 review
0 helpful votes
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N/a
November 28, 2022

It was ok, order various dresses but for business reasons they suggested to only get one

Date of experience: November 28, 2022
Colorado
1 review
0 helpful votes
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Beutiful
November 28, 2022

Buena calidadbuena tela, precioso por eso me gusta comprar en bebéis por su calidad, y siempre te llega a tiempo, amo hebeos

Date of experience: November 28, 2022
Michigan
1 review
0 helpful votes
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Quick and cheap
November 28, 2022

Great quality dress for low price. Shipping was fast. Sizing Chart provided was helpful and accurate.

Date of experience: November 28, 2022
Georgia
1 review
0 helpful votes
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Awesome
November 28, 2022

This dress was exactly what it said it was this website is far from a scam

Date of experience: November 28, 2022
New York
1 review
0 helpful votes
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Beautiful dress
November 27, 2022

Fast shipping, great material, dress is true to its color and the material is thick not cheap. This ball gown dress is perfect for the winter time and fall. I would highly recommend.

Date of experience: November 27, 2022