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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
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I purchased two dress.
One the model didn't suit one.
The other was custom size and I did the measurements based on the photos on their site and the dress was tight and didn't return non of them.
The shipping was expensive more than $30
I spent more than $300 and can not use
I'm ambivalent about this purchase. The quality is so-so. Too lazy to return, I may wear it but not to the event I'd hoped since it's not as pretty as it looked.
Communication with the customer service team was extremely easy as they always responded 24 hours after messaging them.
The dresses I ordered arrived way quicker than the estimated shipping time. Came clean and packaged neatly, not smelly or with any issues. The dress didn't fit me personally to my expectations but it isn't bad quality and I'm sure it'll look perfect on someone else.
It's a little big so I'll have to get it tailored which will still be a pain in the butt but I ordered early enough that it's not an issue it's beautiful and everything that the picture described but there wasn't an exact size for me. The size is rather one size too small or one size too big on the form
This company does so well with getting the dresses together and making sure they are delivered timely.
Beautiful dress. My daughter lived the dress and looked stunning wearing it.
Great options to choose from at an affordable price. However not all dresses come exactly like the picture.
Great communication. Gorgeous dress. So happy with my purchase!
The wedding dress was a gift for my niece in Africa who is getting married this December. I was not sure whether I would receive it on time or if it would turn out like the picture online at all. I was pleasantly surprised! Not only did it arrive on time, (17days), but I could not believe how beautiful it was and of great quality too! The bride-to-be is also very happy! I will surely shop with you again and will recommend your website to others. Thank you so much Hebeos!
Not good quality dresses, overpriced cannot return
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.
My name is Elsie please don't purchase from this company. I purchase 2 dress for my wedding and they did not fit. CompNy is giving me a hard time to refun my money and even the dress don't looks as pictures.
Bad company.
They want one way or another for me to stay with a dress that does not fit at all.
My wedding is in 2 months I need then to refund my money!
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.
The overall experience was good. Products came in a timely manner.
Absolute perfection. I could not ask for a better dress.
Everything was great when I got my order! Dress fits my daughter perfectly and she is happy!
Thank you!
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.