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HebeosReviews 5,184

3.5

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,860
This company does not typically respond to reviews

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11,295 reviews

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Australia
1 review
0 helpful votes
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I purchased two dress.
One the model didn't suit one.
The other was custom size and I did the measurements based on the photos on their site and the dress was tight and didn't return non of them.
The shipping was expensive more than $30
I spent more than $300 and can not use

Date of experience: December 12, 2022
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

California
2 reviews
0 helpful votes
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Easy
December 12, 2022

Very easy process and dress arrived sooner than expected

Date of experience: December 12, 2022
New York
1 review
0 helpful votes
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Quality is only ok
January 10, 2023

I'm ambivalent about this purchase. The quality is so-so. Too lazy to return, I may wear it but not to the event I'd hoped since it's not as pretty as it looked.

Date of experience: December 11, 2022
Florida
1 review
0 helpful votes
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Communication with the customer service team was extremely easy as they always responded 24 hours after messaging them.

Date of experience: December 11, 2022
Michigan
1 review
1 helpful vote
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Fast shipping, As pictured
December 11, 2022

The dresses I ordered arrived way quicker than the estimated shipping time. Came clean and packaged neatly, not smelly or with any issues. The dress didn't fit me personally to my expectations but it isn't bad quality and I'm sure it'll look perfect on someone else.

Date of experience: December 11, 2022
Washington
1 review
0 helpful votes
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Prom dress
December 10, 2022

It's a little big so I'll have to get it tailored which will still be a pain in the butt but I ordered early enough that it's not an issue it's beautiful and everything that the picture described but there wasn't an exact size for me. The size is rather one size too small or one size too big on the form

Date of experience: December 10, 2022
Tennessee
2 reviews
0 helpful votes
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Isn't She Lovely
December 10, 2022

This company does so well with getting the dresses together and making sure they are delivered timely.

Date of experience: December 10, 2022
Washington
1 review
0 helpful votes
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Princess garment
December 10, 2022

Beautiful dress. My daughter lived the dress and looked stunning wearing it.

Date of experience: December 10, 2022
Texas
1 review
0 helpful votes
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Disappointed
January 8, 2023

Great options to choose from at an affordable price. However not all dresses come exactly like the picture.

Date of experience: December 9, 2022
Wisconsin
1 review
0 helpful votes
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Perfect dress
December 9, 2022

Great communication. Gorgeous dress. So happy with my purchase!

Date of experience: December 9, 2022
Georgia
1 review
0 helpful votes
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Wedding gift
December 8, 2022

The wedding dress was a gift for my niece in Africa who is getting married this December. I was not sure whether I would receive it on time or if it would turn out like the picture online at all. I was pleasantly surprised! Not only did it arrive on time, (17days), but I could not believe how beautiful it was and of great quality too! The bride-to-be is also very happy! I will surely shop with you again and will recommend your website to others. Thank you so much Hebeos!

Date of experience: December 8, 2022
Oregon
1 review
0 helpful votes
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Great
December 7, 2022

Everything went well with purchasing to delivery. I had it measured to fit me and it fits perfectly. I would highly recommend them!

Date of experience: December 7, 2022
Canada
1 review
0 helpful votes
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Dress
December 7, 2022

I tried The dress on & it's a bit too small...it's a beautiful dress

Date of experience: December 7, 2022
California
1 review
0 helpful votes
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Bad customer service
January 6, 2023

Not good quality dresses, overpriced cannot return

Date of experience: December 7, 2022
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

Virginia
1 review
0 helpful votes
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Rgb
December 6, 2022

Detailing on point I was able to order the correct size. All retailers should use the same methods.

Date of experience: December 6, 2022
Tennessee
1 review
1 helpful vote
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No refund
January 5, 2023

My name is Elsie please don't purchase from this company. I purchase 2 dress for my wedding and they did not fit. CompNy is giving me a hard time to refun my money and even the dress don't looks as pictures.
Bad company.
They want one way or another for me to stay with a dress that does not fit at all.

My wedding is in 2 months I need then to refund my money!

Date of experience: December 6, 2022
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

VI
1 review
0 helpful votes
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New Customer
December 5, 2022

The overall experience was good. Products came in a timely manner.

Date of experience: December 5, 2022
Alabama
1 review
0 helpful votes
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Perfection
December 5, 2022

Absolute perfection. I could not ask for a better dress.

Date of experience: December 5, 2022
Texas
1 review
0 helpful votes
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Wonderful for my first time!
December 5, 2022

Everything was great when I got my order! Dress fits my daughter perfectly and she is happy!

Thank you!

Date of experience: December 5, 2022
Japan
1 review
0 helpful votes
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Love it!
December 5, 2022

Very pleased with my purchase. Looking forward to wearing the dress to my friend's wedding as a bridesmaid!

Date of experience: December 5, 2022