• Hebeos

Hebeos

Overview

Hebeos has a rating of 3.23 stars from 4,908 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos most frequently mention beautiful dress, good quality, and timely manner. Hebeos ranks 4th among Wedding Dresses sites.

  • Service
    1812
  • Value
    617
  • Shipping
    622
  • Returns
    411

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
540
Neutral
89
Negative
451

Instant Feedback

697
See all photos

What reviewers want you to know

Positive highlights

  • Everything came within 3 weeks, fit according to the size chart!
  • I was very pleased with my online shopping experience

Critical highlights

  • This website is a scam and if it is legit, they have the worst customer service.
  • I'm worried I will run out of time, based on their return policy, to get the dress shipped back for a full refund.
How would you rate Hebeos?
Top Positive Review

“Trouble checking out”

MELISSA K.
1/3/24

Trouble checking out. Site kept rejecting my CC. Then was give a code to use that didn't work and with all the reentering of my CC (same card) somehow the Dress Bag that I wanted was removed from my order. So it seemed a little messy and now that I've spent so much time on here including writing this review I'm not about to go back in and order that dress bag, oh no lol but I do like the site and the dresses look nice this is my first purchase I'm looking forward to getting my dress.

Top Critical Review

“Don't expect a refund for your knock off dress”

Amanda U.
3/23/24

This company is a scam. They attempt to replicate dresses using cheap fabric. The dresses are made sloppy. They don't look anything like the ripped off photos. Getting a refund is next to impossible. They want to give me a coupon to purchase another cheap dress from their website. They also want to charge me a restocking fee for returning my item, which isn't stated in their return policy. It is not worth the hassle.

Reviews (4,908)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (825) return policy (297) wedding dress (353) prom dress (253) phone number (69) size chart (136) shopping experience (181)
Thumbnail of user danielm2587
2 reviews
0 helpful votes
August 12th, 2023
Verified purchase

This is my first time using this company. Your selection is extremely vast. And for the price regardless of the outcome, you really can't be mad no man a woman wants to spend $ thousands on a dress. Although the dresses did not come as expected, it is ok

And I do recommend anyone that purchases dresses to make a review and post photography so customers like myself have a better gauge of what the dress looks like. Additionally, I would love more reference photos

Although shopping online is super easy, functional, didn't have any issues on the website

Reason I chose this business:

Found on Google, the website layout is beautiful so I ended up going with this website

Reason I chose this product:

Chose the products for a elopements

Quality
Thumbnail of user ingridc133
1 review
0 helpful votes
June 8th, 2023
Verified purchase

Second time buying from Hebeos and not disappointed everything fits well and they sent the dress within three weeks.

Quality
Thumbnail of user kristap56
1 review
0 helpful votes
April 2nd, 2021
Verified purchase
• Updated review

The package arrived earlier which was great. My arms and bust was a little too big so i'm getting it tailored. I would consider buying though.

It was fine

Reason I chose this business:

Had gorgeous dresses for less price

Service
Quality
Many reviews made dresses that were interesting hard...
April 1st, 2021
Verified site experience
• Previous review

Many reviews made dresses that were interesting hard to consider buying

Reason I chose this business:

It was one of the websites that popped up.

Thumbnail of user amandau722
1 review
0 helpful votes
March 23rd, 2024

This company is a scam. They attempt to replicate dresses using cheap fabric. The dresses are made sloppy. They don't look anything like the ripped off photos.
Getting a refund is next to impossible. They want to give me a coupon to purchase another cheap dress from their website. They also want to charge me a restocking fee for returning my item, which isn't stated in their return policy.
It is not worth the hassle.

Tip for consumers:
They state they offer full refund but that is not true.
They don’t read my complaints about the material being wrong, they simply say for me to take it to a tailor. The sequin is very spread out and not at all like the photos. The zipper doesn’t have a clasp. It fits completely wrong with the use of stretchy material instead of satin polyester.
I used a reverse image search engine to find the original dress sold on Amazon.

Products used:
Bought a gown.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlas699
1 review
0 helpful votes
October 26th, 2023
Verified purchase

Company remained in contact with me to ensure I received the order on time! The dresses are flawless!

Quality
Thumbnail of user shalaes
1 review
0 helpful votes
June 23rd, 2023
Verified purchase

Awesome experience the dress was very pretty very elegant soft and was not too much when I ordered it. I was nervous because my bank said that it was a fraud site. I had to call and get my bank to approve it. Once they approved it it took honestly may be a little over a week for them to get it to me and the shipping was fast. I had to verify it with a nine cent shipping resend address, return, and, once I got it, it was amazing very little altering very pretty

Had issues with my card and the order at first with PayPal didn’t use PayPal in it wanted me to choose PayPal got it resolved within a day

Reason I chose this business:

My daughter ordered a prom dress from there and it was beautiful

Reason I chose this product:

I wanted something pretty but plane and soft

Service
Quality
Thumbnail of user taral212
1 review
0 helpful votes
March 26th, 2021
Verified purchase

Super easy, came quick. Just wish It would have sent me a notification when the dress and necklace was being sent. However it was sa nice surprise when it arrived with in few weeks after ordering.

Reason I chose this business:

The prices.

Reason I chose this product:

The look and price!

Quality
Thumbnail of user kiarar48
1 review
1 helpful vote
June 7th, 2023
Verified purchase

The website is nice. Although it's not helpful that you can't see all the dress Color's or close ups.

Service
Quality
Thumbnail of user mabelj25
1 review
0 helpful votes
March 24th, 2024

I bought a dress online paid nearly $400 for it. It doesn't fit, the fabric is very low quality and when I tried to return it, they gave me every excuse possible not to give me my money back. I followed the guidelines of the sizing and they said too bad I chose the wrong size so they're not giving me my money back. I actually chose a size bigger so I can alter it it's still didn't fit. This company is rubbish do not buy from this company.

Products used:
Dress

Service
Value
Shipping
Returns
Thumbnail of user colleenl137
1 review
1 helpful vote
December 21st, 2020
Verified purchase

I bought that dress for my daughters sweet sixteen party and the dress we Beautiful my daughter was looking so Beautiful! And the Guests at the party was amazed how nice the dress was, she got so much compliments! Delivery was fast, when the dress arrived it fits my daughter perfect we all we so pleased and happy. Thank you

Value
Shipping
Quality
Thumbnail of user heatherm1170
1 review
3 helpful votes
May 19th, 2021
Verified purchase

Even though me and my mum did the customization the dress was still to big for me.
It's being altered now for my wedding, and I'm hoping it fits when I pick it up!
My weddings two weeks away and I'm out of time to find another dress.
The detailing on the dress is wonderful and the quality of the fabric is worth the price. Overall it's a steal buying dresses from here.
Hope all the lovely ladies who find Hebeos has a good experience with them.

Quality
Thumbnail of user andreab812
1 review
5 helpful votes
March 8th, 2021
Verified purchase
• Updated review

Excellent service! Site made shopping super easy, especially with the custom fit option! Dress & accessories came extremely fast and in perfect condition! The only downfall was the dress was supposed to be 'sage' and it's more of a 'bright mint'. Not the same as the swatch online. Other than that, super happy with the experience!

Reason I chose this business:

Found it on Google and it had excellent reviews, so decided to give it a try. I wasn't disappointed!

Reason I chose this product:

Excellent selection of dresses and accessories! Love the custom options for the dresses! Made everything really easy for shopping online!

Quality
Really easy shopping experience
February 4th, 2021
Verified site experience
• Previous review

Really easy shopping experience. Love the custom option! It makes it really easy when your in between sizes, or need certain alterations made!

Reason I chose this business:

I read really great reviews from previous users, and bridal websites, and love the options, so decided to give it a try.

Thumbnail of user jaxh12
1 review
0 helpful votes
August 11th, 2023
Verified purchase

Shopping experience was nice. Website simple to navigate which was a plus. Turnaround time was maybe about 4 weeks but received our order in 15 days. Clean, packaged well. Dresses we packed inside out. I'm guessing so it doesn't get dirty in case outside packaging gets damaged through mail.

Reason I chose this business:

Variety of styles that my daughter was looking for. Excellent return exchange policy of it didn’t fit her.

Reason I chose this product:

My daughter wanted her wedding dress simple but not boring. This dress that she chose is simple with a little pizzazz at the top of dress.

Quality
Thumbnail of user catp33
1 review
1 helpful vote
August 30th, 2023
Verified purchase

Always in point. Dress feels soft and looks so elegant and classy. The very few people I showed, cried from how simple yet beautiful this piece looks.

Reason I chose this business:

This is my 2nd dress I’ve bought off of Hebeos and it’s my go to site for ever.

Reason I chose this product:

My small nuptials

Quality
Thumbnail of user elainec587
1 review
0 helpful votes
October 28th, 2022
Verified purchase

There's a ton of options I could've chosen from at an affordable price! It was quick and easy :)

Quality
Thumbnail of user sherim194
1 review
45 helpful votes
September 9th, 2020

Tons of reviewers warn about falling for the low prices and being disappointed in their order. The negative reviews made me nervous to buy my wedding dress. HOWEVER, I had a great experience and I have some tips to make sure you do too. 1) Email customer service asking for a photo of the actual item you want to buy. It will look different from the photo on their site. I emailed 3 times over several weeks and I was okay with each dress they showed me. 2) Be very specific in your order about what you want. Every photo they sent of my dress was slightly different, so I specified exactly what I wanted. They did a decent job of following my instructions. I'm very picky, but I was satisfied with what I got. 3) Order early. It took about 1 month for me to get my item after I ordered. Overall, I love my dress and I am SO happy to not have paid thousands of dollars for it!

Thumbnail of user jenniferb4860
1 review
0 helpful votes
July 22nd, 2023
Verified purchase

Easy to work the website. Order came fast! Sent in my measurements and fits my body so perfectly.

Reason I chose this business:

I was just looking online and didn't want to spend a ton of money on a dress I will wear one time.

Reason I chose this product:

Because it's my style and everything I was looking for.

Quality
Thumbnail of user mariag3134
1 review
0 helpful votes
February 7th, 2024
Verified purchase

Tina is the most horrible customer service representative I have ever ever contacted in my life. She made me feel like I did something wrong by ordering the address it did not come as it's shown in the pictures I wanted a full refund and she discussed that she could only give me 15% of my money, I felt misled ripped off. I will never ever order anything from this company again and I suggest you don't either.

Customer service is very poor they will not give you your full refund back. I did not wear the dress. It was horrible. Once I opened up the package it was discolored was not white. It was a purpleish white and I explained this to the customer service rep Tina and, I did not get my moneybag. They are a rip off company and I suggest do not purchase any dresses from them.

Reason I chose this business:

I thought the dresses were going to be beautiful and I needed a inexpensive dress for my wedding.

Reason I chose this product:

I chose this product because I thought that it was beautiful and it would fit the perfect beach wedding dress

Service
Quality
Thumbnail of user gaynetter
1 review
0 helpful votes
January 12th, 2024

If I could give no stars I would. I orders a dress top of it to small bottom to large. Dress is not made well. Spoke with a representative via email for three days. They asked me to send photos. I did…after that the sent me an email stating that they would give me 13% back and I should see a Taylor for a dress that just is not going to fit.

Tip for consumers:
Do not purchase from this site. You will not receive a refund even after taking requested photos of the problem.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandae1043
1 review
0 helpful votes
June 3rd, 2023
Verified purchase

The dress I bought was beautiful and exactly what I wanted for the price. Just be sure to realize that you get what you pay for, and save a little in your budget for any alterations you may need to make. The quality of the dress was not great and there were many flaws that a seamstress had to fix by hand. But for the price of the dress I was still able to stay within my budget.

Reason I chose this business:

Because it is affordable and has a great variety to choose from

Reason I chose this product:

It was the exact design of dress I was looking for.

Quality
Thumbnail of user saciliaw
1 review
0 helpful votes
April 16th, 2021
Verified purchase
• Updated review

Thanks for making my day special I will be posting pictures of the wedding and the way you all made sure the inches was measured was a big deal for me. Also by it being an outdoor wedding the strapless dress with a petty coat will be beautiful. Thanks again Mrs. Smith

Reason I chose this business:

Well actually I’ve been browsing for weeks and finally found the perfect dress♥️

Reason I chose this product:

Because of the color and it was the perfect ball gown ♥️

Quality
Thanks for the variety and fast response!
April 16th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Well actually I’ve been browsing for weeks and finally found the perfect dress♥️

Thumbnail of user kristag61
1 review
3 helpful votes
May 25th, 2021
Verified purchase

The dress i ordered online was AMAZING. It is just as beautiful as it looks in the advertised photo. The shipping took a bit but once i emailed they were on it and my packaged was delivered within 2 days. My experience was pretty great from this company. I was EXTREMELY satisfied with the dress itself. Thank You! For making my wedding dress one for the books!

I emailed them regarding shipping for the dress i ordered, and the response was fast. I got my dress 2 days later. It was Wonderful!!

Reason I chose this product:

I choose this dress as a wedding dress. I am getting married this July and loved the look and style, as well as the material of this beautiful dress.

Service
Quality
Thumbnail of user katherinec644
1 review
0 helpful votes
May 25th, 2022
Verified purchase

It is PERFECT! Just what I wanted... it's a bit big but that's okay not an issue! It's even prettier in person! I'm excited for my perfect day!

Quality
Thumbnail of user neilay
1 review
0 helpful votes
April 2nd, 2021
Verified purchase
• Updated review

It was great! The tailoring people reached out to make sure my custom size was accurate

Reason I chose this business:

I was looking for a reasonable priced dress and Facebook ads kept popping up when I was looking thru the dresses I saw that one that I just had to have

Reason I chose this product:

It looked beautiful

Quality
Great
March 2nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Great dresses at afforadble prices

Thumbnail of user sheenab60
2 reviews
0 helpful votes
August 4th, 2023
Verified purchase

Try to find a dress locally with no luck went online and found Hebeos so many options, so affordable loved it.

Quality

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Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

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3.2
4,908 reviews
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