Hebeos

The dress is very nice and accurate to color, fits accurately to the sizes on description.

Tons of reviewers warn about falling for the low prices and being disappointed in their order. The negative reviews made me nervous to buy my wedding dress. HOWEVER, I had a great experience and I have some tips to make sure you do too. 1) Email customer service asking for a photo of the actual item you want to buy. It will look different from the photo on their site. I emailed 3 times over several weeks and I was okay with each dress they showed me. 2) Be very specific in your order about what you want. Every photo they sent of my dress was slightly different, so I specified exactly what I wanted. They did a decent job of following my instructions. I'm very picky, but I was satisfied with what I got. 3) Order early. It took about 1 month for me to get my item after I ordered. Overall, I love my dress and I am SO happy to not have paid thousands of dollars for it!

My daughter ordered this dress for homecoming; Top part does not fit properly and straps where attach to lace back are crooked. Also she is not happy with the color. Dress is darker and more mauve than pink. This is not like the color on the website. I emailed customer service about returning the dress, well since there are so many loop holes in their return policy they are giving me the run around about returning it. Do not order from this company. The dress is cheaply made and not worth the money.

I attempted to purchase five dresses for a series of events, spending close to $1,000. The day after placing my order, the company contacted me to question if I truly wanted what I ordered, stating that they will not take anything back, unless defective. I found this disturbing, so I asked to simply cancel my order, but they refused. They are now forcing me to choose one dress or they will not return my funds, and they are unwilling to return the full amount of excess funds, regardless. This has been one of the worst experiences shopping online I have ever had and is so disappointing, given how special buying a wedding dress can be. I now have to dispute the charge with my bank and pursue litigation. Please save yourself the headache and money and buy somewhere else.

I recently ordered my daughter's flower girl dress from this company. They sent me a dress that had blue ink all over the satin in the back. The bow was also broken in the back. I immediately contacted them and sent pictures. They told me to wash it off with hot water. Of course that did not work. I had approximately 12 emails back-and-forth of them fighting with me and not offering to exchange or return. They offered me a 10% discount on a new dress and no money back for the old dress. Their comments and emails to me were rude and snarky meanwhile my daughter is in tears and my wedding is quickly approaching. This was supposed to be a fun experience for her and I and it has been nothing but a nightmare. They still will not make this right and I just don't know what to do. I cannot afford to buy her a whole new dress. I keep trying to add pictures of the dress but for some reason they are not uploading will try again soon.

Received dress that looked nothing like I ordered. Color looks white though they swear that's ivory. Contacted customer service and specified wrong color and too big. They asked for pictures and measurements. Once I provided photos and measurements they said I had to pay return fee and 30% of dress price to them for re- stocking fee. This is not stated on their return policy. Completely disappointed, I will never order again.

I ordered 2 dresses, luckily the company MADE ME cancel one dress or they weren't going to complete my order at all. I should have recognized the red flag and canceled the entire order. Anyway, I couldn't order two saizes of the same dress because they could'nt afford to "make" two dresses knowing I was going to send one back. My dress came in mail, I hated the way it looked on me, I attemped to send the $165 dress back, and UPS told me it was going to cost $225. Now I'm stuck with a "Night Robe" of a dress.

I ordered dress 4 my daughter. Came in nice dress. But per picture on website didn't not show on a person. To much cleavage showing 4 my daughter school on March 31 asked 4 return emailed back they said ok with 15% restock fee ok fair enough have emailed them 4 days now in a row for the paperwork and return address never heard from the company.

I purchased 2 dresses from this site. They arrived fairly quickly and the quality of the dresses was fair. However, the sizing was not good and the style didn't work for me. I promptly contacted the company the day, I received them and it has been a circus. You communicate with multiple people and they are resistant to returns. They are now asking me to keep the dresses because they are made to order. They have offered to refund 8% of my purchase. There is a restocking and inspection fee, shipping cost…. Don't take the risk! Save your money and your time.

Beware
The dress was shipped from Hong Kong and they are thieves.
The color was not as shown and they would not let me return the item. I can't wear this ugly dress!
They have no way to contact them other than by email and I got a different person each time.
Terrible. Terrible. Shameful treatment. All they want is to steal your money.

We ordered the custom size and it fits her perfectly. No shoes on in the picture. It came folded in a bag so its wrinkled. I will buy a steamer to fix that. It took 2 or 3 weeks for delivery. We are happy with the quality of the material. There is a lining and netting to make it puffy. The sewing quality if very good. It even has a built in bra.

They cant keep getting away with this! This scam site needs to be reported to the Federal Trade Commission, to Google and to Microsoft! Also report them to Instagram and any of their other social media accounts. They are a shameful fake company that preys on women and mothers looking to buy their daughters one of the most important items of their teenage lives. They are scammers and send low quality cheap trash and don't give refunds as promised on their site, they give you this insane run around and TRY to make it impossible, but don't give up. Please get online and warn as many people as you can about Hebeos!

They state easy returns. Not true- read between the lines. They list every reason that they will not take a return which is pretty much everything. I got a wedding dress with one of the straps not sewn on and parts of the stitching coming apart. They keep offering me discounts to keep it (10 now 15%) but then said OR I could return and pay to ship it back to China. Seriously? If you have ever tried that its a nightmare. Item usually gets help up in customs and gets shipped back to you after you have now paid for the item plus $30 to return it and you will be out the $$ for the dress plus the shipping. Horrible company- buy from a US based business.

The dress is lovely but the sleeves look cheap and will have to be altered

I'm still waiting for my dress, weeks after it was supposed to be here. My event is in 6 days, when I contact them, they're rude and tell me and different thing every time I talk to some one new. One says it shipped but no tracking yet. Website still says "under construction". Another person just said "be patient". They don't care about you getting your order, once they have you money they don't care.

You know how hard it is to find a dress where you are not half naked? Very. We thought this dress was gorgeous. I ordered swatches to get the perfect colour- Cabernet. I also measured based on their chart to fit my sister. I did my part and this is what I got. It's not even close to the picture. I'm warning you as their return policy is a scam. They do not accept returns. They offered me an insulting 10% refund then 30% and I fought for 50% but got 40% back. They told me a could alter it sell it or donate it. Disgusting company. Maybe I could have gotten more back if I kept fighting but it was truly a ridiculous process. Again I am not returning it because I didn't 'like' it or it didn't fit or I didn't like the colour. I made sure I did my part but they sent me this garbage. Advertise what you are selling or don't sell at all. I do NOT recommend this site one bit.