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HebeosReviews 5,172

3.5

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,848
This company does not typically respond to reviews

Instant Feedback

11,288 reviews
Virginia
1 review
0 helpful votes
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The measurement were on point did have to size up but you couldn't tell it was comfortable and good quality material!

Date of experience: May 9, 2023
New York
1 review
0 helpful votes
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Dress
May 9, 2023

Shopping at Hebeos has been a great experience, the dresses i have ordered so far are good quality and the delivery come on time.

Date of experience: May 9, 2023
Canada
1 review
1 helpful vote
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Review
June 7, 2023

The website is nice. Although it's not helpful that you can't see all the dress Color's or close ups.

Date of experience: May 8, 2023
Illinois
1 review
0 helpful votes
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Nice dress
May 8, 2023

Delivery took longer than expected but the dress is pretty. Slightly tight due to measurements being off.

Date of experience: May 8, 2023
Michigan
1 review
0 helpful votes
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Arms tight
June 7, 2023

The dress is heavy, not as long as expected and the arms are tight.

Date of experience: May 8, 2023
Missouri
1 review
0 helpful votes
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Fast and good servive
May 8, 2023

Loved that the dresses came on time! I was scared they would be poorly made, but I was pleasantly surprised.

Date of experience: May 8, 2023
Michigan
1 review
0 helpful votes
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Long gowns for stage use
May 8, 2023

I am so excited to have found Hebeos. I work in costuming for Opera productions and absolutely love that Hebeos can do custom sizing. The products come in a timely manner, the fabrics are quality and the structure of the garments are sturdy. I love the generous selection of beautiful gowns for all sizes.

Date of experience: May 8, 2023
Florida
2 reviews
0 helpful votes
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Disappointed
June 7, 2023

The dress was very disproportionate. Inches of extra material at the top that eoukd have required hundreds of dollars on alterations. Just barely fit on the bottom.
The company gave me an address in CHINA to return the dress. After I sent the tracking number they sent me a different address?! The worst experience.

Date of experience: May 8, 2023
Missouri
1 review
0 helpful votes
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Wedding Veil
May 8, 2023

I love the veil. I was informed it was chapel length and it is actually cathedral. Thankfully, my seamstress is able to fix it.

Date of experience: May 8, 2023
Florida
1 review
0 helpful votes
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Easy
May 8, 2023

So easy to order and delivered in a surprisingly short time. Very pleased and happy!

Date of experience: May 8, 2023
Ohio
1 review
0 helpful votes
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Love my purchase!
May 7, 2023

Great communication and fast turnaround. Will definitely order again.

Date of experience: May 7, 2023
Florida
1 review
0 helpful votes
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I didn't received my order
June 6, 2023

I didn't received my order! Disappointed because I sent the email and any answer yet

Date of experience: May 7, 2023
California
1 review
0 helpful votes
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Good quality
May 7, 2023

The quality was good and the communication on status of my order were really good.

Date of experience: May 7, 2023
North Carolina
1 review
0 helpful votes
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Very unhappy
June 6, 2023

Paid for custom sizing and it was off by 5 inches!

Date of experience: May 7, 2023
Oregon
1 review
0 helpful votes
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Bomb
May 7, 2023
Updated review

Good online purchase happy with the product. Thank you for the fast delivery

Date of experience: May 7, 2023

Hopefully good one
April 17, 2023
Previous review

Hopefully good one

Date of experience: April 17, 2023
Washington
1 review
0 helpful votes
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No Returns
June 6, 2023

I can't get any communication from the company. I want to return the dress because it doesn't fit me. They won't email me back and tell me where to return it and about refunding me.

Date of experience: May 7, 2023
New Jersey
1 review
0 helpful votes
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Ball gown dress
May 7, 2023

The dress came on time, and looks exactly like the picture I got the emerald green version it looks great the only thing is that the train on this dress is very serious lol but it's very beautiful and looks exactly like the picture

Date of experience: May 7, 2023
Florida
1 review
0 helpful votes
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Return and Refund
June 6, 2023

This is the absolute worst company to buy from! Very poor customer service. They will not take any dress back and refuse to refund your money. Even if you follow their return policy that they have posted on their website it doesn't matter will not refund your money or take the dress back. If you are not satisfied with the dress or the dress does not fit properly you are stuck with it. They will stop responding to your emails and ignore you. If you want a nice dress and great customer service Buy from Azazie.com

Date of experience: May 7, 2023
Cayman Islands
1 review
0 helpful votes
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Sizing
May 6, 2023

Received my dress. It is a beautiful dress, material is soft and not bad quality. But the sizing is off, not true to size, fits small. I am a size 14 so I ordered a size 16 to avoid a small fit, but the dress is still too small.

Date of experience: May 6, 2023
Alabama
1 review
0 helpful votes
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This company sucks
June 5, 2023

Horrible experience. I will never buy again. Paid $181 for the dress. Tried to cancel it the very next day and I was told that my refund would only be $34. Your company took my money. I saved all my emails so I can post with my negative review

Date of experience: May 6, 2023