Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
The measurement were on point did have to size up but you couldn't tell it was comfortable and good quality material!
Shopping at Hebeos has been a great experience, the dresses i have ordered so far are good quality and the delivery come on time.
Delivery took longer than expected but the dress is pretty. Slightly tight due to measurements being off.
The dress is heavy, not as long as expected and the arms are tight.
Loved that the dresses came on time! I was scared they would be poorly made, but I was pleasantly surprised.
I am so excited to have found Hebeos. I work in costuming for Opera productions and absolutely love that Hebeos can do custom sizing. The products come in a timely manner, the fabrics are quality and the structure of the garments are sturdy. I love the generous selection of beautiful gowns for all sizes.
The dress was very disproportionate. Inches of extra material at the top that eoukd have required hundreds of dollars on alterations. Just barely fit on the bottom.
The company gave me an address in CHINA to return the dress. After I sent the tracking number they sent me a different address?! The worst experience.
I love the veil. I was informed it was chapel length and it is actually cathedral. Thankfully, my seamstress is able to fix it.
Great communication and fast turnaround. Will definitely order again.
I didn't received my order! Disappointed because I sent the email and any answer yet
The quality was good and the communication on status of my order were really good.
Paid for custom sizing and it was off by 5 inches!
Good online purchase happy with the product. Thank you for the fast delivery
I can't get any communication from the company. I want to return the dress because it doesn't fit me. They won't email me back and tell me where to return it and about refunding me.
The dress came on time, and looks exactly like the picture I got the emerald green version it looks great the only thing is that the train on this dress is very serious lol but it's very beautiful and looks exactly like the picture
This is the absolute worst company to buy from! Very poor customer service. They will not take any dress back and refuse to refund your money. Even if you follow their return policy that they have posted on their website it doesn't matter will not refund your money or take the dress back. If you are not satisfied with the dress or the dress does not fit properly you are stuck with it. They will stop responding to your emails and ignore you. If you want a nice dress and great customer service Buy from Azazie.com
Received my dress. It is a beautiful dress, material is soft and not bad quality. But the sizing is off, not true to size, fits small. I am a size 14 so I ordered a size 16 to avoid a small fit, but the dress is still too small.
Horrible experience. I will never buy again. Paid $181 for the dress. Tried to cancel it the very next day and I was told that my refund would only be $34. Your company took my money. I saved all my emails so I can post with my negative review
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.