HebeosReviews 5,171

Such an easy way of shopping a beautiful dress! Plenty to choose from, both in regards of models and colors.

Requested to have my first dress made tea length and had email confirmation it would be done. Received it and it was not altered at all. Provided a discount to order again and the dress came in at knee length and not tea length. Still cute and will still wear it. Customer service got back to me fairly quickly and shipping was fairly quick as well.

The measurements and dress came great, shipping too

I would like more communication in regards to my refund request due to damage dresses

Looks great, great prices quick turn around time i love the dress and it fit perfectly and i cant wait to wear it on our wedding day

I started getting some text wanting me to respond for a delivery. It was labeled as a company I never heard of. I thought they were some type of fraud. I looked it up and it talked about there being some fraud cases. So I didn't respond to the text deleted and reported as junk. I was told i would get an email re: deliveries. So certainly wasn't expecting text labeled as some type of trading market and DHL Express. I was confused. In a couple days there was a DHL Express van delivering my dress.
I'd have to say going by measurements given and I normally wear a 14 I ordered a size up because better a little big and have altered if need be than too small cause can't add to for enlarging.
Not sure what I'm going to do. I don't want to have to pay a ridiculous to ship it back. I knew I was going to need alteration done for the length but wasn't expecting to need enlargement. So in that aspect I'm a little disappointed. The dress is the color I need and a beautiful dress. Other than too small and pleating in the FRONT CENTER disfigured looking crease wrinkles that don't flow with the rest of the pleating.

Not at all like I thought the dress would be. My daughter said I can't wear it to her wedding. I need to return the dress.

I need a return label. I have no answer.
Bad I be waiting to return the dress
Still waiting with no answer.

Placed the order on April 18. It was delivered May 2 and I immediately tried it on. Unfortunately it did not fit. I filled out the contact request the very next day...and had not heard back. I filled out the return card a second time and a third time, knowing I had a short window for returns. It wasnt until May 9 that someone finally replied to tell me that my purchase was not eligible for a refund (despite the refund policy stating we had 7 days to file a return). It has been a terrible experience.

I followed directions for a return and never heard back. Still waiting.

It was easy to order and the dress came sooner than expected.

Mailed 3 times before someone answered my email regarding a refund for a stained dress.

I loved all the dresses i saw on my instagrams from hebeos. I messed up the sizing of my dresses which was probably my fault. The dresses would have been great if they fit.

It was easy to order and get the dresses. Turns out to be a lot harder to return them for whatever reason.

Too small! 3 sizes too small! Want my money back. It's easy to order but impossible to get a refund.

User friendly mobile site and shipping was super fast

The dress ordered does not look like the picture on the website. The entire make of the dress is different. And no that I am trying to return the dress I'm being met with much difficulty. It takes days for responses and each response I get is absolutely no help in getting the time sent back. I keep getting short responses that ask for more info, pics, measurements, offers for discounts on next purchases, I even received a response that mentioned "if I kept the dress" I'd get a discount. I have reiterated again and again that I do not wish to keep the dress. This process had made it so that I never want to use this website again, honestly. Frustrated is an understatement.

I'm just very disappointed that the beautiful dress that I saw online and ordered, isn't the shade of pink that arrived. I'm working toward a return and my money back.

Disappointed as item had to be returned - too big.

The measurement were on point did have to size up but you couldn't tell it was comfortable and good quality material!