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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
Hebeos Reviews Summary
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Genuinely disgraceful quality of clothing. THESE ARE NOT INDIVIDUALLY MADE! I've never seen such poor quality clothing in my life. It looks like I've bought these dresses from a costume shop. The fabric of both dresses is extremely poor and looks almost like plastic! This cheap polyester makes the dresses look tacky, cheap and unlike the photos. Furthermore, the tailoring is disgraceful. One dress is huge and the other is too tight. The hemlines are poorly sewn and the shapes of the dresses do not match the silhouettes shown in the photos because of where the shoddy stitching. I'm 100% sure these were not personalised or tailored in any way whatsoever.
A tailor would be mortified at this craftsmanship. The seams don't line up, the fabric feels like plastic and the measurements are off. I'm also convinced the blue dress is a dress that someone else returned to them as it seems to have already been worn.
Finally, the cheek of sending these dresses in the smallest, squashed up and cellotaped bag via EVRI for £29.60 is disgraceful. The parcel will have cost no more than £6.
I've now been told that I need to post the dresses back to CHINA and also read many reviews on https://uk.trustpilot.com/review/hebeos.uk of people being scammed, ignored after sending their parcels back to the factory in China.
I wish I'd never bought these dresses.
Easy to order. Prompt response and delivery. Well packed. Good Quality sewing. Hard to tell from the pictures how see through the fabric is and no close ups to show more clearly. On the right person this would be a lovely dress.
More measurements needed it doesn't fit on my lower back too much fabric
Dear customer,
Thank you for your comment. Your encouragement will keep us moving forward.
And we are always trying our best to live up to your expectations, which incudes but not limited to providing high quality dresses and friendly customer experience for our customers.
On behalf of the company, I would like to thank you for your suggestion.
We sincerely hope that we will have more chances to serve you.
Best Regards!
Doesn't look the same as on the website. I would Like a refund
Dear,
We deeply sorry to hear your disappointment. It is our goal to make every customer feel welcomed.
We value every one of our customers and strive to provide high quality products and services that will satisfy all. We are truly sorry if we did not succeed.
We are happy that we have reached an agreement and offered you a satisfactory solution.
If any questions in future, please let us know and we will try our best to help you.
I ordered from them 2-3 weeks ago. I just checked the order status. My dress has been sent to a completely different state. I'm in Vermont. My dress was delivered in Boston. My address was added during the process of ordering THREE TIMES. ZERO EXCUSE. DONT ORDER FROM THEM.
Dear,
We deeply sorry to hear your disappointment. It is our goal to make every customer feel welcomed.
We value every one of our customers and strive to provide high quality products and services that will satisfy all. We are truly sorry if we did not succeed.
We are happy that we have reached an agreement and offered you a satisfactory solution.
If any questions in future, please let us know and we will try our best to help you.
The service was fast and efficient they provide detail information on the progress of my order and mailed my item o time
Dear customer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
I had a very bad experienced. I purchased 3 dresses and all came with manufacturing mistakes and poor quality. Hebeos refuses to return my money and instead is offering a % discount on my next purchase. Hebeos solution is that i keep the dresses and get them fixed. Do not purchase from this website.
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us.
We do apologize that you are not satisfied with the quality of the item received, could you please kindly send us some pictures of the item received and then we can improve better.
Please kindly check the email we sent for detailed information and then we can help further.
Looking forward to hearing from you soon.
Dress is beautiful don't get me wrong. The color palette it's totally off. I ordered a sage green dress and received a lime green dress almost mint color sparkle glittery looks like Tinker Bell's dress.
Dear customer,
Thank you for your feedback.
We do apologize that you are not satisfied with our items.
Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences.
The color display will be based on Apple devices.
Because of the material manufacturing process, the color of each batch of material will have a little difference.
We will insist on continuous improvement of the manufacturing process to minimize color differences.
Thank you for your time.
My experience was really good, a fast tailor and delivery process which I loved!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
Hopeful not in time and it's was to big the tailor depends on how big u are
Thank you for sharing your shopping experience with us!
We want to give you our most sincere apologies for not meeting your expectations while shopping.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards
Dress was made and delivered pretty quickly. The color was very different that what was shown on the website. Would not recommend getting colors that are not neutral or basics (black, white, navy, etc.) The fake/ CGI are misleading. Craftsmanship is ok some of the sequin are a bit loose, and they substituted rhinestones for sequin (probably more cost effective and quicker turn around time to make the dress).
Thank you for your feedback.
We do apologize that you are not satisfied with our items.
Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences.
The color display will be based on Apple devices.
Because of the material manufacturing process, the color of each batch of material will have a little difference.
We will insist on continuous improvement of the manufacturing process to minimize color differences.
Thank you for your time.
Order specially tailored for me. And the delivery was fast. Dress is very beautiful.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.
When I saw this dress on the website it looked really pretty and I thought it would be a good fit but it took a long to get here and the damn dress didn't even fit I couldn't zip it up and the fabric was trash and now I can't even return it because I'm not paying more money to send it back.
Product was nothing like the advertised dress. Material was different and fit was too small even with taking proper measurements
It would be better to show more pictures in different colors or show us a live model of the dress.
It would be better to show more pictures in different colors
Do not buy from this site unless you are 100% sure you want the dress! NO MATTER WHAT they will not accept the return. The absolute most they'll offer is a 20% refund. Absolutely ridiculous and a total SCAM! The dress didn't cover my chest like it did in the photo and I gave them a photo to prove it and they told me to go spend more $$$$ at a tailor!
I read the return policy and it said if it didn't meet your requirements you could return within 14 days. I will never recommend this website to anyone!
Our experience was pleasant. The gown is elegant, beautiful, well made and the sizing is perfect. It's quite long, but we'll have it shortened. My daughter loves her prom dress.
The dress itself is gorgeous but the dress that arrived looks different from the dress online in the pictures.
Wanted to return
It's an online store….how can anyone know until they try it on!
I am stuck with over $200 worth of dresses I'll never wear
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.