Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Horrible don't fit
Horrible about refund
Please no one purchases
Item is way to small, around the bust and middle sections.
I eas skeptical by reading some of the previous reviews, but my experience was great my dress arrived on time, fit just right and was beautiful!
Absolutely horrible quality and customer service.
The dress is not the size ordered - the bust is extremely large.
There are various rips in the fabric and the stitching is just horrifying.
The dress is uneven and there are various areas with pieces of fabric being ripped or not stitched.
The company will not issue a full refund - do not be tricked!
Please see pictures attached
If you expect a fair return policy site like from Amazon -then don't! They will not refund you for dresses that don't fit well or styles you do not like! HORRIBLE experience.
Great website with good customer service, will be shopping here again
All was well but a tight fit…haveto order another dress and a size larger
I was just looking for a dress for my prom and then I ended up on this website and it had exactly the dress I've been looking for. I really like it. Great website
Please deliver faster the closes were extremely wrinkly and outer packaging were dirty and damaged
The dresses were too small and it has not be any easy process to send them back.
Images are false advertisement. And they only offer a partial refund.
My dress arrived several days before promised. It was well made. I would suggest you get the customization to your measurements -- it's worth every penny! The dress fit me perfectly. I hope I will be asked to be a bridesmaid sometime in the future so I can order from Hebeos again!
The only thing I didn't like is you couldn't see all the colors to know what color you wanted the dress in but the color is perfect
The only thing I didn't like is you couldn't see all the colors to know what color you wanted the dress in.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.