Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
My dress arrived several days before promised. It was well made. I would suggest you get the customization to your measurements -- it's worth every penny! The dress fit me perfectly. I hope I will be asked to be a bridesmaid sometime in the future so I can order from Hebeos again!
The only thing I didn't like is you couldn't see all the colors to know what color you wanted the dress in but the color is perfect
The only thing I didn't like is you couldn't see all the colors to know what color you wanted the dress in.
Overall I am happy with the quality of dresses I received. They make returns very difficult.
Excellent experience. Easy ordering. Measurements were true to size as noted on the chart. Quality better than expected. Workmanship excellent. Shipped faster. Received earlier than promised. Overall experience a 9.5.
I was definitely concerned ordering a dress online. I purchased it for my wedding reception. The quality of the dress was amazing and a perfect fit!
There are several issues. The button is sewn up inside the gown so it makes like a balloon that can't be let out. The bottom is completely crooked and has one line of sewing on the inside so there is no crease at the bottom. The sleeves are like 3 sizes bigger than the dress. This is for my daughter's prom and I'm in a crunch to fix this dress.
The dress is absolutely gorgeous! Fits perfectly! The dress is everything I wanted. Also the dress came faster than expected which was great.
Absolutely terrible. Dress too small. Even with a 14 day return policy. I notified them in less than a week. They want me to order more material to have someone else to add material which would cost more than the dress. Or pay for another one with a 70% discount. Not including shipping. Ridiculous!
I wish it explained clearer where I could enter my measurements to have the dress custom made.
*DO NOT order from this site* PROTECT YOU'RE MONEY. All of the reviews I have read said great things about the dress so I didn't think it would be a problem. My dress came and it was not the correct one. Didn't even have the same pattern as well as the color. The color I order was a bright royal blue and when it came in the mail it was a dark blue with a complete different sequence pattern. The quality of the dress was super thin, not supportive and way to over price. The dress was $194 and it is NOT a $194 dress. I went to windsor and found a $92 dress with the same sequence pattern, more support and WAY better/ thick quality. Now this site is being a pain to let me return my dress. It may seem like an easy return policy but it is not. You have to go through multiple steps just to put in a request of why you want to return your item and hope some gets back to you. They took forever to get back to me and are now saying they will give me 20% back and can keep the dress. This company is an absolute scam. Please DONT waste your time on this sit and SAVE YOURE MONEY.
Horrible horrible bad just bad………………………………………………..
Just not what I thought I wanted, pretty dress though
It was very easy to order and received it very quickly.
I don't know who the seamstress are, but I tip my hat off to them! My dress could not fit more fabulous then it does. OMG! I CAN'T WAIT TO WEAR IT FOR OUR COW RENEWAL
The dress did not fit at all and was not well made.
They advertised that returns were easy...what a lie
I had to send a picture of me in the dress and explain
Why it did not fit...lthey were very long in telling me tha
I could not return it. China
It was a great experience. I received my dress quickly. It was great material and looks just like the picture!
The dress is perfect and arrived in a timely manner.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.