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The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
It was a great experience. I received my dress quickly. It was great material and looks just like the picture!
The dress is perfect and arrived in a timely manner.
Very bad experience. I never received my dress. The reviews seem good but I think it's all fake.
A little disappointed, color of the dress was a mismatch
Beautiful dresses.so many to choose from and easy to find "the one"
Goods were not as expected. Cheap quality. Did not look as pictured.
Straps were too close together and slit is not as high, goes up to the knee
Love the dresses they were exactly as they were said to be.
The experience was not bad however I'm returning the dress and its proving to be a difficult task. I don't like that you have to send your measurements instead of I'm not happy with the purchase and that's enough they do not provide the return address I guess you have to prove it's not for you before they give you the return information.
Horrible. Not at all what I expected. Thought I could return if it didn't fit not take to an alteration place. I can't do that bc it's way too small.
Beautiful dress with a small train, just what my daughter wanted for me. The quality of the material is a little flimsy underneath. The shipping was on time.
Lovely dress made with beautiful material, it was a little too long but a little gem fixed everything!
They told me my dress was delivered but their tracking states the UK and I'm in the USA no one has called me and the email just sent verified the tracking of the package delivered across the world. I'm heartbroken and devastated. I will never buy from this company. The lack of communication is gut-wrenching and disappointing. My wedding is in a couple of months. I have to find a replacement dress but I need my refund first. DO NOT BUY FROM THEM
Dress was perfect and the customer service was really good and also delivery was really good
I made an order 1st April and the estimated time was between 16th and 23th. The dresses arrived on 27th April. Due to this late delivery I bought another dress for the occasion and wanted to return this because doesn't make any sense keep with them If I didn't use and didn't want anymore because didn't arrive on time. They said they will pay for the return and now they don't. My paypall account is blocked because of them. They are dishonest and this is inadmissible.
I ordered my dress very last minute, but to my surprise it came two days earlier than my wedding! It was a decent dress but my straps did fall about an hour into the reception.
Sent me the wrong size even though I said I wanted it tailored and paid extra for it and even the color was wrong to the one I picked. Asked for lilac and they gave me pink. Couldn't even wear the dress as it was way to big since it wasn't the size I asked for (it was tailored to my exact measurements)
I bought this dress for my granddaughter as the picture was of a child and when I ordered it was an adult size! When I requested a return I was told I should go pay to have it altered because they do not accept returns!
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.