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HebeosReviews 5,167

3.5

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,843
This company does not typically respond to reviews

Instant Feedback

11,280 reviews
Wisconsin
1 review
0 helpful votes
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Beautiful dress
May 23, 2023

It was a great experience. I received my dress quickly. It was great material and looks just like the picture!

Date of experience: May 23, 2023
Canada
1 review
0 helpful votes
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Recommend this Site
May 23, 2023

The dress is perfect and arrived in a timely manner.

Date of experience: May 23, 2023
New York
1 review
0 helpful votes
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Real bad
June 22, 2023
Updated review

Very bad experience. I never received my dress. The reviews seem good but I think it's all fake.

Date of experience: May 23, 2023

Great thanks
April 30, 2023
Previous review

Great thanks

Date of experience: April 30, 2023
Florida
1 review
0 helpful votes
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Na
June 22, 2023

A little disappointed, color of the dress was a mismatch

Date of experience: May 23, 2023
New York
1 review
0 helpful votes
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Beautiful dresses..
May 23, 2023

Beautiful dresses.so many to choose from and easy to find "the one"

Date of experience: May 23, 2023
California
1 review
0 helpful votes
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Not as expected
June 22, 2023

Goods were not as expected. Cheap quality. Did not look as pictured.

Date of experience: May 23, 2023
New York
1 review
0 helpful votes
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Not the same
June 22, 2023

Straps were too close together and slit is not as high, goes up to the knee

Date of experience: May 23, 2023
Texas
2 reviews
0 helpful votes
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Very responsive
May 22, 2023

Love the dresses they were exactly as they were said to be.

Date of experience: May 22, 2023
Colorado
1 review
0 helpful votes
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Return is difficult.
May 22, 2023

The experience was not bad however I'm returning the dress and its proving to be a difficult task. I don't like that you have to send your measurements instead of I'm not happy with the purchase and that's enough they do not provide the return address I guess you have to prove it's not for you before they give you the return information.

Date of experience: May 22, 2023
Alabama
1 review
0 helpful votes
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Gray dress
June 21, 2023

Horrible. Not at all what I expected. Thought I could return if it didn't fit not take to an alteration place. I can't do that bc it's way too small.

Date of experience: May 22, 2023
Illinois
1 review
0 helpful votes
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Mother of the Bride
May 22, 2023

Beautiful dress with a small train, just what my daughter wanted for me. The quality of the material is a little flimsy underneath. The shipping was on time.

Date of experience: May 22, 2023
Illinois
1 review
0 helpful votes
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Wedding Dress
May 22, 2023

Lovely dress made with beautiful material, it was a little too long but a little gem fixed everything!

Date of experience: May 22, 2023
Minnesota
1 review
0 helpful votes
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Scam
June 21, 2023

They told me my dress was delivered but their tracking states the UK and I'm in the USA no one has called me and the email just sent verified the tracking of the package delivered across the world. I'm heartbroken and devastated. I will never buy from this company. The lack of communication is gut-wrenching and disappointing. My wedding is in a couple of months. I have to find a replacement dress but I need my refund first. DO NOT BUY FROM THEM

Date of experience: May 22, 2023
Spain
1 review
0 helpful votes
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Very satisfied
May 22, 2023

Dress was perfect and the customer service was really good and also delivery was really good

Date of experience: May 22, 2023
Arkansas
1 review
0 helpful votes
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Dress
May 22, 2023

Loved it, came quick and the price was great. Would order again.

Date of experience: May 22, 2023
Maryland
1 review
0 helpful votes
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I love the site and customer service was very supportive

Date of experience: May 22, 2023
Portugal
1 review
2 helpful votes
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Dishonest company
June 21, 2023

I made an order 1st April and the estimated time was between 16th and 23th. The dresses arrived on 27th April. Due to this late delivery I bought another dress for the occasion and wanted to return this because doesn't make any sense keep with them If I didn't use and didn't want anymore because didn't arrive on time. They said they will pay for the return and now they don't. My paypall account is blocked because of them. They are dishonest and this is inadmissible.

Date of experience: May 22, 2023
Ohio
1 review
0 helpful votes
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Inexpensive and quick!
May 21, 2023

I ordered my dress very last minute, but to my surprise it came two days earlier than my wedding! It was a decent dress but my straps did fall about an hour into the reception.

Date of experience: May 21, 2023
New York
1 review
0 helpful votes
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Don't buy
June 20, 2023

Sent me the wrong size even though I said I wanted it tailored and paid extra for it and even the color was wrong to the one I picked. Asked for lilac and they gave me pink. Couldn't even wear the dress as it was way to big since it wasn't the size I asked for (it was tailored to my exact measurements)

Date of experience: May 21, 2023
New Hampshire
1 review
0 helpful votes
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No returns or refunds be aware!
May 21, 2023

I bought this dress for my granddaughter as the picture was of a child and when I ordered it was an adult size! When I requested a return I was told I should go pay to have it altered because they do not accept returns!

Date of experience: May 21, 2023