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HebeosReviews 5,169

3.5

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,846
This company does not typically respond to reviews

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11,283 reviews
New York
1 review
0 helpful votes
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Don't buy
June 20, 2023

Sent me the wrong size even though I said I wanted it tailored and paid extra for it and even the color was wrong to the one I picked. Asked for lilac and they gave me pink. Couldn't even wear the dress as it was way to big since it wasn't the size I asked for (it was tailored to my exact measurements)

Date of experience: May 21, 2023
New Hampshire
1 review
0 helpful votes
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No returns or refunds be aware!
May 21, 2023

I bought this dress for my granddaughter as the picture was of a child and when I ordered it was an adult size! When I requested a return I was told I should go pay to have it altered because they do not accept returns!

Date of experience: May 21, 2023
Florida
1 review
0 helpful votes
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Came as shown
May 21, 2023

Easy to use site, Materials don't feel cheap, and delivered early.

Date of experience: May 21, 2023
Indiana
1 review
0 helpful votes
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Great, but not for me
June 20, 2023

The dress is beautiful but I am going to move forward with the other one.

Date of experience: May 21, 2023
Texas
1 review
0 helpful votes
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Dress for my son's wedding
May 21, 2023

Found what i was looking for after looking for months

Date of experience: May 21, 2023
South Carolina
1 review
0 helpful votes
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Worst customer service
June 20, 2023

Do not order from this company. I ordered a dress and did not like the way it looked (poor quality). When I contacted them for return instructions and a refund I received the run around and an offer for a 13% discount. Additional attempts to contact the have gone unanswered. I will never order from this company again.

Date of experience: May 21, 2023
Florida
1 review
0 helpful votes
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Excellent customer service
May 21, 2023

I loved my dress, it looks just a pretty as the picture. I miss judged the opening of the sleeves area. So busy liking the look of the dress on me. Forgot my upper arms are large than normal.
Therefore I can't get me arms through the opening, it's very narrow.

Date of experience: May 21, 2023
Massachusetts
1 review
0 helpful votes
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Disatisfied
June 20, 2023

I ordered a wedding dress from them and they say they take returns on non custom gowns on the website. They DO NOT DISCLOSE anywhere on the website that you are responsible to pay for a return to CHINA! It cost me $44.75 US dollars to wait a month to get my money back. This is totally deceptive and I am letting Paypal know this

Date of experience: May 21, 2023
Michigan
1 review
0 helpful votes
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Ugly color
June 20, 2023

Very unhappy with color and sleeves.
It is not pretty or special.

Date of experience: May 21, 2023
Kansas
1 review
0 helpful votes
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Dress
May 21, 2023

I love the dress. It is a beautiful dress, but unfortunately it doesn't fit me. I am unable to zip it up all the way.

Date of experience: May 21, 2023
Connecticut
1 review
0 helpful votes
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Stunning!
May 21, 2023

It was easy to go through the website and find a dress good enough for me.

Date of experience: May 21, 2023
Tennessee
1 review
0 helpful votes
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Hebeos Review
May 21, 2023

I am very pleased with the service by Hebeos. Ordering online was easy, and I received my dress on time. I received emails updating me on the progress as my dress was being made and delivered.

Date of experience: May 21, 2023
Canada
1 review
0 helpful votes
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A.H.
May 20, 2023

I liked the service. It delivered pretty fast.
Overall, I will say the quality of dresses are pretty good.

Date of experience: May 20, 2023
New York
1 review
0 helpful votes
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Too small
June 19, 2023

It was ok, the dress was not the right material or size

Date of experience: May 20, 2023
Alabama
1 review
0 helpful votes
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Perfection
May 20, 2023

My order was on time and I love this freaking dress! Omg! So beautiful, this is not a scam people. Please believe me. My wedding is a year away but I had to snatch up this dress. Thanks Hebeos!

Date of experience: May 20, 2023
Alabama
1 review
0 helpful votes
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Prom
May 20, 2023

Great no hassles, dress came right on time...very please

Date of experience: May 20, 2023
Wisconsin
1 review
0 helpful votes
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Need to return.
June 19, 2023

The experience was simple. Ordered, waited, and received.

Date of experience: May 20, 2023
Minnesota
2 reviews
0 helpful votes
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Size and flaw
May 20, 2023

Dress was a little too big and one area of stitching is loose and will come apart if pulled.
I didn't think I could return and was going to just resell it if possible. But I would hate to sell it and have that stitch come completely out. Are there any options of returning?

Date of experience: May 20, 2023
Arizona
1 review
0 helpful votes
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Very pleased customer
May 20, 2023

I ordered a wedding dress and wedding veil.
Very impressed with the quality and the product.
Material is very beautiful and impressive. Great quality!

Date of experience: May 20, 2023
Washington
1 review
0 helpful votes
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Amazing!
May 19, 2023

This dress is great quality and better than I could have imagined! And it came very quickly. In the picture shared, the dress was straight out of the box and had not been steamed or anything. I am 5'4" and about 113lbs. I ordered a size 2.

Date of experience: May 19, 2023