Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Sent me the wrong size even though I said I wanted it tailored and paid extra for it and even the color was wrong to the one I picked. Asked for lilac and they gave me pink. Couldn't even wear the dress as it was way to big since it wasn't the size I asked for (it was tailored to my exact measurements)
I bought this dress for my granddaughter as the picture was of a child and when I ordered it was an adult size! When I requested a return I was told I should go pay to have it altered because they do not accept returns!
Easy to use site, Materials don't feel cheap, and delivered early.
The dress is beautiful but I am going to move forward with the other one.
Found what i was looking for after looking for months
Do not order from this company. I ordered a dress and did not like the way it looked (poor quality). When I contacted them for return instructions and a refund I received the run around and an offer for a 13% discount. Additional attempts to contact the have gone unanswered. I will never order from this company again.
I loved my dress, it looks just a pretty as the picture. I miss judged the opening of the sleeves area. So busy liking the look of the dress on me. Forgot my upper arms are large than normal.
Therefore I can't get me arms through the opening, it's very narrow.
I ordered a wedding dress from them and they say they take returns on non custom gowns on the website. They DO NOT DISCLOSE anywhere on the website that you are responsible to pay for a return to CHINA! It cost me $44.75 US dollars to wait a month to get my money back. This is totally deceptive and I am letting Paypal know this
Very unhappy with color and sleeves.
It is not pretty or special.
I love the dress. It is a beautiful dress, but unfortunately it doesn't fit me. I am unable to zip it up all the way.
I am very pleased with the service by Hebeos. Ordering online was easy, and I received my dress on time. I received emails updating me on the progress as my dress was being made and delivered.
It was ok, the dress was not the right material or size
My order was on time and I love this freaking dress! Omg! So beautiful, this is not a scam people. Please believe me. My wedding is a year away but I had to snatch up this dress. Thanks Hebeos!
Great no hassles, dress came right on time...very please
The experience was simple. Ordered, waited, and received.
Dress was a little too big and one area of stitching is loose and will come apart if pulled.
I didn't think I could return and was going to just resell it if possible. But I would hate to sell it and have that stitch come completely out. Are there any options of returning?
I ordered a wedding dress and wedding veil.
Very impressed with the quality and the product.
Material is very beautiful and impressive. Great quality!
This dress is great quality and better than I could have imagined! And it came very quickly. In the picture shared, the dress was straight out of the box and had not been steamed or anything. I am 5'4" and about 113lbs. I ordered a size 2.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.