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HebeosReviews 5,159

3.5

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,836
This company does not typically respond to reviews

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11,277 reviews
Texas
1 review
0 helpful votes
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Unfinished
July 11, 2023

The dress fit very nice and the bottom had a beautiful flow but it looked unfinished and a little cheap due to the plastic rhinestones and parts that were left uncovered by the embroidery. From afar it looked beautiful but once you got close you could see the imperfections. Had to remove the fake rhinestones and make minor corrections to make it more presentable. I would be willing to Pay a little more for a little more refined job.

Date of experience: June 11, 2023
Florida
1 review
0 helpful votes
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Amazing value dress!
June 10, 2023

Overall my experience was wonderful! I was really worried that my dress wouldn't coming in time for my wedding. I ordered around the 21st of May, and it came on the 1st of June—a day early!

Date of experience: June 10, 2023
Florida
1 review
0 helpful votes
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DRESS THE BEST
June 10, 2023

Website is smooth. The material is soft and very elegant. The zipper sticks in spots but overall a great dress.

Date of experience: June 10, 2023
Massachusetts
1 review
0 helpful votes
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Halter dress
July 10, 2023

I found this dress and really liked it but when I received it the sizing was off. I used my body measurements and chose a dress size that best matched. I should've downsized because it was pretty long and even with the halter straps tied as tight and comfortably as allowed it was still low and looked awkward but it is still a nice dress I plan on alternating it myself and it was comfortable to wear for the short time I tried it on. It came nicely packaged. I paid for faster shipping but I didn't receive the dress within the dates expected but at least I got it. Make sure you are very certain about your purchase because hebeos' return policy isn't the greatest. I'd honestly advise you to shop elsewhere just for the peace of mind.

Date of experience: June 10, 2023
Jamaica
1 review
0 helpful votes
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Do not buy
July 10, 2023

This is the worst product I've ever purchased. The dress looks nothing like what is advertised online and the sizing was completely off as it was very small despite ordering 2 sizes up. This was to be worn at my sisters's wedding and I had to make other alternatives to find a dress elsewhere. I requested a refund and was told that I need to send pictures of the dress proving that this was so. I am outside of the country so I have no means of taking any pictures. Their refund system is ridiculous and companies such as this should not be offering any kind of service to the public.

Date of experience: June 10, 2023
Arizona
1 review
0 helpful votes
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Mrs.
June 9, 2023

Fits, came in timely manner and looks just as represented in pictures.

Date of experience: June 9, 2023
Texas
1 review
0 helpful votes
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Returning
July 9, 2023

I need to return the dress. Please send instructions on how to turn it. It looks nothing like the picture

Date of experience: June 9, 2023
California
1 review
0 helpful votes
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I love it
June 9, 2023

The dress was perfect quality, good material and fit like a glove. Very satisfied. My day was very special. Thank you and I appreciate.

Date of experience: June 9, 2023
California
1 review
0 helpful votes
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Never again
July 8, 2023

I will never purchase from Hebos again. Very disappointed

Date of experience: June 8, 2023
Pennsylvania
1 review
0 helpful votes
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Awesomeness
June 8, 2023

Hebeos's service was awesome! I bought my dress at the last minute and was apprehensive, but I received it in the time they suggested and the dress was tailored to my needs, plus the quality was very good. Thank you Hebeos!

Date of experience: June 8, 2023
California
1 review
0 helpful votes
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Easy and good quality
June 8, 2023

Easy to order, reasonable delivery time, good quality

Date of experience: June 8, 2023
Canada
1 review
0 helpful votes
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Return Policy
July 8, 2023

I ordered 2 dresses, and they did not fit. And the colour was not what I was expecting. I tried to return the items but have been met with roadblocks and a lack of customer service.

Date of experience: June 8, 2023
Ohio
1 review
0 helpful votes
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Full measurements
July 8, 2023
Updated review

I need to add specific measurements for my arm and there is no place to do so, sent an email, confirmed and still made to small

Date of experience: June 8, 2023

I need to add specific measurements for my arm and...
May 18, 2023
Previous review

I need to add specific measurements for my arm and there is no place to do so

Date of experience: May 18, 2023
Illinois
1 review
0 helpful votes
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Good quality
June 8, 2023

Second time buying from Hebeos and not disappointed everything fits well and they sent the dress within three weeks.

Date of experience: June 8, 2023
California
1 review
0 helpful votes
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Easy Process
June 8, 2023

Easy process and my dress arrived ahead of time and in great condition!

Date of experience: June 8, 2023
Louisiana
1 review
0 helpful votes
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Disappointed
July 8, 2023

The worse experience I have ever came across. To be scammed out my money. And they do not follow they own polices. A full refund is just that 100% of the price paid. Knowing that your responsible for return shipping which is between $45-$80. Horrible, I will never order from this site again.

Date of experience: June 8, 2023
California
1 review
0 helpful votes
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Great quality
June 7, 2023

The dress looks exactly as pictured and quality is good. The only problem is the dress runs small so it's better to go 2 sizes up.

Date of experience: June 7, 2023
Massachusetts
1 review
0 helpful votes
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Its a nice dress
July 7, 2023

Definitely order 3 sizes up if u want extra space.

Date of experience: June 7, 2023
Netherlands
1 review
0 helpful votes
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Beware!
July 7, 2023

As much as we would like to like the dress, the material used is aweful causing itching and rash. Customer service refuses to accept return

Date of experience: June 7, 2023
Georgia
1 review
0 helpful votes
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Huge Graduation Party at an event hall
June 7, 2023

It came quick. Quality is good, dress fits perfect & it's beautiful. Exact color I wanted.

Date of experience: June 7, 2023