Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
The dress fit very nice and the bottom had a beautiful flow but it looked unfinished and a little cheap due to the plastic rhinestones and parts that were left uncovered by the embroidery. From afar it looked beautiful but once you got close you could see the imperfections. Had to remove the fake rhinestones and make minor corrections to make it more presentable. I would be willing to Pay a little more for a little more refined job.
Overall my experience was wonderful! I was really worried that my dress wouldn't coming in time for my wedding. I ordered around the 21st of May, and it came on the 1st of June—a day early!
Website is smooth. The material is soft and very elegant. The zipper sticks in spots but overall a great dress.
I found this dress and really liked it but when I received it the sizing was off. I used my body measurements and chose a dress size that best matched. I should've downsized because it was pretty long and even with the halter straps tied as tight and comfortably as allowed it was still low and looked awkward but it is still a nice dress I plan on alternating it myself and it was comfortable to wear for the short time I tried it on. It came nicely packaged. I paid for faster shipping but I didn't receive the dress within the dates expected but at least I got it. Make sure you are very certain about your purchase because hebeos' return policy isn't the greatest. I'd honestly advise you to shop elsewhere just for the peace of mind.
This is the worst product I've ever purchased. The dress looks nothing like what is advertised online and the sizing was completely off as it was very small despite ordering 2 sizes up. This was to be worn at my sisters's wedding and I had to make other alternatives to find a dress elsewhere. I requested a refund and was told that I need to send pictures of the dress proving that this was so. I am outside of the country so I have no means of taking any pictures. Their refund system is ridiculous and companies such as this should not be offering any kind of service to the public.
I need to return the dress. Please send instructions on how to turn it. It looks nothing like the picture
The dress was perfect quality, good material and fit like a glove. Very satisfied. My day was very special. Thank you and I appreciate.
I will never purchase from Hebos again. Very disappointed
Hebeos's service was awesome! I bought my dress at the last minute and was apprehensive, but I received it in the time they suggested and the dress was tailored to my needs, plus the quality was very good. Thank you Hebeos!
Easy to order, reasonable delivery time, good quality
I ordered 2 dresses, and they did not fit. And the colour was not what I was expecting. I tried to return the items but have been met with roadblocks and a lack of customer service.
I need to add specific measurements for my arm and there is no place to do so, sent an email, confirmed and still made to small
I need to add specific measurements for my arm and there is no place to do so
Second time buying from Hebeos and not disappointed everything fits well and they sent the dress within three weeks.
Easy process and my dress arrived ahead of time and in great condition!
The worse experience I have ever came across. To be scammed out my money. And they do not follow they own polices. A full refund is just that 100% of the price paid. Knowing that your responsible for return shipping which is between $45-$80. Horrible, I will never order from this site again.
The dress looks exactly as pictured and quality is good. The only problem is the dress runs small so it's better to go 2 sizes up.
Definitely order 3 sizes up if u want extra space.
As much as we would like to like the dress, the material used is aweful causing itching and rash. Customer service refuses to accept return
It came quick. Quality is good, dress fits perfect & it's beautiful. Exact color I wanted.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.