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HebeosReviews 5,159

3.5

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,836
This company does not typically respond to reviews

Instant Feedback

11,276 reviews
Georgia
1 review
0 helpful votes
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First time shopper
June 27, 2023

I was terrified to order from this site. My sister wanted me to order my Maid of Honor dress from here. It came perfectly! I love the fit and the material

Date of experience: June 27, 2023
Ohio
1 review
0 helpful votes
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Poor customer service
July 27, 2023

Customer service is not responsive when trying to return the dress I bought.

Date of experience: June 27, 2023
Illinois
1 review
0 helpful votes
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Great experience
June 27, 2023

I purchased two dresses and love them both. I appreciate how available customer service is and helpful!

Date of experience: June 27, 2023
Virginia
1 review
0 helpful votes
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Very Satisfied
June 26, 2023

I was a little hesitant about purchasing such an important dress on line but the product is amazing. I had it measured to order and it fits perfectly.

Date of experience: June 26, 2023
California
1 review
0 helpful votes
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I would like information on how to return the dress.

Date of experience: June 26, 2023
Texas
1 review
0 helpful votes
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No Items - Bad Customer Service
July 26, 2023

I'm never ordering from them again. I still haven't received my dress and I'm in a wedding on Saturday. I asked for a refund and they still haven't responded back to me.

Date of experience: June 26, 2023
Canada
1 review
0 helpful votes
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I'll fitting Mother of the bride dress
July 25, 2023
Updated review

The Mother of the bride dress was too small and impossible to return to the company. I am very disappointed in the customer service.

Date of experience: June 25, 2023

Ill fitting Mother of the bride dress
June 4, 2023
Previous review

I have tried multiple times to get a return label and full refund of the cost for a Mother of the bride dress. No cooperation from the company. The dress is too small and the zip will not close. The sizing for Canadian/U.S. Is not accurate. Very disappointing.

Date of experience: June 4, 2023
Kentucky
1 review
1 helpful vote
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Wedding dress
July 25, 2023

Size's definitely aren't accurate. I ordered the same dress twice because it's beautiful everything I wanted even went up 4 dress sizes bigger than I normally wear and it still wouldn't fit

Date of experience: June 25, 2023
Canada
1 review
0 helpful votes
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Easy to use and the products looked great on their website. Need to be able to see the dresses in the selected colours

Date of experience: June 25, 2023
Washington
2 reviews
0 helpful votes
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Buyer beware
July 25, 2023
Updated review

Hebeos refund statement is false. I have never had difficulty with returns from other stores.
I will never purchase from Hebeos again & will never recommend Hebeos to anyone.

Date of experience: June 25, 2023

So far, so good
May 26, 2023
Previous review

So far, so good.

Date of experience: May 26, 2023
New York
1 review
0 helpful votes
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Feeling gorgeous
June 24, 2023

Would like to see dress in all colors on line. Ordered dress in pink, without a swatch or seeing the dress in the chosen color. The dress color didn't disappoint. Flattering color and fit

Date of experience: June 24, 2023
Missouri
1 review
0 helpful votes
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Dress
July 24, 2023
Updated review

Quick so far, however I will be returning the dress

Date of experience: June 24, 2023

Quick so far
June 4, 2023
Previous review

Quick so far

Date of experience: June 4, 2023
Colorado
1 review
0 helpful votes
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Super pleased
June 24, 2023

I absolutely am pleased to admit I was wrong about this site. And I would recommend to any bride to be.

Date of experience: June 24, 2023
New York
1 review
0 helpful votes
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My dress was nice but too small for me, even tho I ordered my regular size.

Date of experience: June 24, 2023
Missouri
1 review
0 helpful votes
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Online ordering
July 24, 2023

Your site does not provide enough information regarding color options for dresses. I needed to visually see what I was ordering. More photos of the dresses from all angles in more colors would be nice

Date of experience: June 24, 2023
Texas
1 review
0 helpful votes
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Great product
June 24, 2023

Although my dress was too small when ordered in my normal size, my daughter's dress fit perfectly and the quality of dresses was very impressive!

Date of experience: June 24, 2023
North Carolina
1 review
0 helpful votes
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Wrong size dress
July 23, 2023

I have been trying to get a response regarding this matter. Please send me an email to help me resolve and return the dress that is the wrong size. I look forward to hearing from you.

Date of experience: June 23, 2023
Texas
1 review
0 helpful votes
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I wouldn't recommend this site to anyone! Their customer care team wasn't helpful at all (I talked to two different women). I wasn't able to return the $#*!ty product because I refused to go out of my way to send pics of why I didn't want it. It shouldn't matter why...I'm not going to pay shipping fees and cleaning fees when I tried to return it within 14 days as requested. What a waste of time and money going through this company for a bridesmaid dress that not only didn't fit, but wasn't what the bride wanted... hence wanting a refund. I'd give them zero stars if I could...

Date of experience: June 23, 2023
Wisconsin
1 review
0 helpful votes
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Beautiful
June 23, 2023

The website and process were easy to navigate. I wish they would have called out that the bodice was sheer but the custom fit and entire dress are beautiful.

Date of experience: June 23, 2023
Virginia
1 review
0 helpful votes
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Wedding dress
June 23, 2023

Awesome experience the dress was very pretty very elegant soft and was not too much when I ordered it. I was nervous because my bank said that it was a fraud site. I had to call and get my bank to approve it. Once they approved it it took honestly may be a little over a week for them to get it to me and the shipping was fast. I had to verify it with a nine cent shipping resend address, return, and, once I got it, it was amazing very little altering very pretty

Date of experience: June 23, 2023