Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
I was terrified to order from this site. My sister wanted me to order my Maid of Honor dress from here. It came perfectly! I love the fit and the material
Customer service is not responsive when trying to return the dress I bought.
I purchased two dresses and love them both. I appreciate how available customer service is and helpful!
I was a little hesitant about purchasing such an important dress on line but the product is amazing. I had it measured to order and it fits perfectly.
I would like information on how to return the dress.
I'm never ordering from them again. I still haven't received my dress and I'm in a wedding on Saturday. I asked for a refund and they still haven't responded back to me.
The Mother of the bride dress was too small and impossible to return to the company. I am very disappointed in the customer service.
I have tried multiple times to get a return label and full refund of the cost for a Mother of the bride dress. No cooperation from the company. The dress is too small and the zip will not close. The sizing for Canadian/U.S. Is not accurate. Very disappointing.
Size's definitely aren't accurate. I ordered the same dress twice because it's beautiful everything I wanted even went up 4 dress sizes bigger than I normally wear and it still wouldn't fit
Easy to use and the products looked great on their website. Need to be able to see the dresses in the selected colours
Hebeos refund statement is false. I have never had difficulty with returns from other stores.
I will never purchase from Hebeos again & will never recommend Hebeos to anyone.
Would like to see dress in all colors on line. Ordered dress in pink, without a swatch or seeing the dress in the chosen color. The dress color didn't disappoint. Flattering color and fit
Quick so far, however I will be returning the dress
I absolutely am pleased to admit I was wrong about this site. And I would recommend to any bride to be.
Your site does not provide enough information regarding color options for dresses. I needed to visually see what I was ordering. More photos of the dresses from all angles in more colors would be nice
Although my dress was too small when ordered in my normal size, my daughter's dress fit perfectly and the quality of dresses was very impressive!
I have been trying to get a response regarding this matter. Please send me an email to help me resolve and return the dress that is the wrong size. I look forward to hearing from you.
I wouldn't recommend this site to anyone! Their customer care team wasn't helpful at all (I talked to two different women). I wasn't able to return the $#*!ty product because I refused to go out of my way to send pics of why I didn't want it. It shouldn't matter why...I'm not going to pay shipping fees and cleaning fees when I tried to return it within 14 days as requested. What a waste of time and money going through this company for a bridesmaid dress that not only didn't fit, but wasn't what the bride wanted... hence wanting a refund. I'd give them zero stars if I could...
The website and process were easy to navigate. I wish they would have called out that the bodice was sheer but the custom fit and entire dress are beautiful.
Awesome experience the dress was very pretty very elegant soft and was not too much when I ordered it. I was nervous because my bank said that it was a fraud site. I had to call and get my bank to approve it. Once they approved it it took honestly may be a little over a week for them to get it to me and the shipping was fast. I had to verify it with a nine cent shipping resend address, return, and, once I got it, it was amazing very little altering very pretty
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.