Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
It was difficult to see the whole dress front and back at times. Plus the color needed would only be shown in a swatch not on the model at times.
My experience was great! I had no worries with placing the order.
I ordered a dress init original size, no special order. They refused to tell me how to return it, when they finally sent me some information it was a return to China that cost 3/4 the price of the dress. Size up at least 1 size or maybe two, narrow at the boddice and breast,
Policy indicates accepts returns… did not… instead told me to keep the dress ( which I can't wear because it does not fit) and offered a gift certificate to purchase another dress at 70% off.
When you order something online, returns and exchanges should be honored
I used the expedited shipping which I loved. It's worth the money since its coming from the other side of the world. I actually ordered my dress later then my sister and she got regular shipping. My dress got here before hers. The notification about the pick up I wasn't sure if it was legit or not. But, turns out it was.
Easy to get to what I wanted, thank you thank you for making it easy to figure out ordering a dress online.
Great product! Shipping delay was minor, a week late. Worth the wait!
We Had very little time before our brides wedding to find three the same colour dresses dresses for her bridesmaids we were able to find them and order them and get them delivered within the time we needed which was awesome
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Id say for a very simple small wedding or elopement these are perfect dresses for the price.
The purchasing experience was great. The dress arrived when they said it would. The dress was in good condition. Now, I need to understand how to return the dress!
Communication made it easier, I was notified when my order was received, when they started to tailor my dress, when it was shipped with a tracking number.
I have not received my order yet so can not comment on the product. I selected 48 hour shipping on a generic size when ordering the dress. It only gave me 1 option when paying shipping. Its been 11 days and my order still has not left their depot. Despite being in contact with them from day 1 as I was concerned about the shipping I had to choose, and having them promise it will arrive. It will not arrive, I will now miss my event.
Worse experience ever, I've purchase two dresses and neither will fit, they are not willing to return or refund you for products you can't use.
They say on their website they will refund if not satisfied. I ordered the size according to their measurements and they say I ordered the wrong size so they only offered a 20% refund. Hardly worth it! I will never order from them again.
I like that there are a lot of color options
I will never order again from this store... I asked for a refund on 1 dress, I read the return policy in full before I purchased my order. They make it so impossible to return something and then tell you it won't be fully returned and you have to pay for shipping and only get SOME of your money back bc of a restocking fee! Very disappointed
Very easy process with finding my size, checking out, and shipping!
The sizes are not real.bad quality! Very expensive.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.