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HebeosReviews 5,158

3.4

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,835
This company does not typically respond to reviews

Instant Feedback

11,275 reviews
Mississippi
1 review
0 helpful votes
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Mother of bride dress
September 2, 2023

It was difficult to see the whole dress front and back at times. Plus the color needed would only be shown in a swatch not on the model at times.

Date of experience: August 3, 2023
New York
1 review
0 helpful votes
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I receive the dress and it is beautiful
August 3, 2023

My experience was great! I had no worries with placing the order.

Date of experience: August 3, 2023
Texas
1 review
0 helpful votes
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Buyer Beware
September 2, 2023

I ordered a dress init original size, no special order. They refused to tell me how to return it, when they finally sent me some information it was a return to China that cost 3/4 the price of the dress. Size up at least 1 size or maybe two, narrow at the boddice and breast,

Date of experience: August 3, 2023
Florida
1 review
0 helpful votes
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Not able to exchange dress
September 2, 2023

Policy indicates accepts returns… did not… instead told me to keep the dress ( which I can't wear because it does not fit) and offered a gift certificate to purchase another dress at 70% off.
When you order something online, returns and exchanges should be honored

Date of experience: August 3, 2023
Georgia
1 review
0 helpful votes
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I do recommend the fast shipping
August 2, 2023

I used the expedited shipping which I loved. It's worth the money since its coming from the other side of the world. I actually ordered my dress later then my sister and she got regular shipping. My dress got here before hers. The notification about the pick up I wasn't sure if it was legit or not. But, turns out it was.

Date of experience: August 2, 2023
Maine
1 review
0 helpful votes
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Great service,
August 2, 2023

Easy to get to what I wanted, thank you thank you for making it easy to figure out ordering a dress online.

Date of experience: August 2, 2023
Nevada
1 review
0 helpful votes
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Stellar dress STELLAR pricing
August 1, 2023

Great product! Shipping delay was minor, a week late. Worth the wait!

Date of experience: August 1, 2023
Canada
1 review
0 helpful votes
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Rush wedding
August 1, 2023

We Had very little time before our brides wedding to find three the same colour dresses dresses for her bridesmaids we were able to find them and order them and get them delivered within the time we needed which was awesome

Date of experience: August 1, 2023
Missouri
1 review
0 helpful votes
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Already listed above
August 31, 2023

Already listed above

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Date of experience: August 1, 2023
Indiana
1 review
0 helpful votes
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Nice
August 1, 2023

Id say for a very simple small wedding or elopement these are perfect dresses for the price.

Date of experience: August 1, 2023
Arizona
2 reviews
0 helpful votes
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Column/sheath dress
August 1, 2023

The purchasing experience was great. The dress arrived when they said it would. The dress was in good condition. Now, I need to understand how to return the dress!

Date of experience: August 1, 2023
Illinois
1 review
0 helpful votes
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Perfect
July 31, 2023

Everything fits like it glove. It's beautiful!. Received on time as promised.

Date of experience: July 31, 2023
Massachusetts
1 review
0 helpful votes
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Perfect
July 31, 2023

Communication made it easier, I was notified when my order was received, when they started to tailor my dress, when it was shipped with a tracking number.

Date of experience: July 31, 2023
Australia
1 review
0 helpful votes
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I have not received my order yet so can not comment on the product. I selected 48 hour shipping on a generic size when ordering the dress. It only gave me 1 option when paying shipping. Its been 11 days and my order still has not left their depot. Despite being in contact with them from day 1 as I was concerned about the shipping I had to choose, and having them promise it will arrive. It will not arrive, I will now miss my event.

Date of experience: July 31, 2023
Arkansas
1 review
0 helpful votes
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Must me paper thin
August 30, 2023

Worse experience ever, I've purchase two dresses and neither will fit, they are not willing to return or refund you for products you can't use.

Date of experience: July 31, 2023
Ohio
1 review
0 helpful votes
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Beware! No refund policy!
August 30, 2023
Updated review

They say on their website they will refund if not satisfied. I ordered the size according to their measurements and they say I ordered the wrong size so they only offered a 20% refund. Hardly worth it! I will never order from them again.

Date of experience: July 31, 2023

I like that there are a lot of color options
July 11, 2023
Previous review

I like that there are a lot of color options

Date of experience: July 11, 2023
Ohio
2 reviews
0 helpful votes
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Colors
July 30, 2023

Not really have one just yet only ordered the color chart but it came in the time you said it would

Date of experience: July 30, 2023
North Carolina
1 review
0 helpful votes
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Buy and ask for return
August 29, 2023

I will never order again from this store... I asked for a refund on 1 dress, I read the return policy in full before I purchased my order. They make it so impossible to return something and then tell you it won't be fully returned and you have to pay for shipping and only get SOME of your money back bc of a restocking fee! Very disappointed

Date of experience: July 30, 2023
Arizona
1 review
0 helpful votes
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Quick
July 29, 2023

Very easy process with finding my size, checking out, and shipping!

Date of experience: July 29, 2023
Illinois
2 reviews
0 helpful votes
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Bad quality
August 27, 2023

The sizes are not real.bad quality! Very expensive.

Date of experience: July 28, 2023