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HebeosReviews 5,158

3.4

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,835
This company does not typically respond to reviews

Instant Feedback

11,274 reviews
California
1 review
0 helpful votes
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Overall Pleased
August 17, 2023

Hebeos was extremely diligent and customized my order free of charge, they respond in a timely manner. Overall very pleased with their service.

Date of experience: August 17, 2023
Canada
1 review
0 helpful votes
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Rudley packaged.
August 17, 2023

The way this was throwing into a bag, wrinkled, inside out and sent is rude to the customer, yes the dress is a fraction of the cost of a traditional wedding dress but I still think it shows you value your own products when you ship them in good condition.

Date of experience: August 17, 2023
Georgia
1 review
0 helpful votes
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Terrible customer service
September 16, 2023

As I stated above, in the original picture there is not a color description so we guessed and ordered gold. It is a very "yellow gold" and does not coordinate with my wedding dress. We have tried to exchange (this size 6 not a custom order) for a champagne color and they have refused to do any exchange or help in any way.

Date of experience: August 17, 2023
Pennsylvania
1 review
0 helpful votes
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Bridesmaid dress
September 15, 2023

My experience was good until now when I am trying to return my dress since it does not fit.

Date of experience: August 16, 2023
Canada
2 reviews
3 helpful votes
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Will order from Hebeos again!
August 16, 2023

The delivery time was quicker than expected and the quality of the dresses were great! I didn't have to do any alterations and the designs were beautiful.

Date of experience: August 16, 2023
Canada
1 review
0 helpful votes
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Disappointed Mother of the Bride
August 16, 2023

The shopping experience with Hebeos was great but the dress i ordered was very disappointing. It has boning in it, and it shows through the fabric, along with the cups and makes the fabric look all bumpy. I was very disappointed. I had to find something else for my mother of the bride dress. If you are buying from here, I would definitely order the standard sizing as at least it can be returned, custom made can not.

Date of experience: August 16, 2023
Illinois
1 review
0 helpful votes
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I ordered two dresses - one is perfect. The other, the fabric is caught in the zipper and I can't get it out to even try on the dress. I reached out to return it, and was told I have to pay a 15% restocking fee and pay return shipping, despite the item being defective. Dress appears to be pretty good quality other than the zipper issue, but I can't get the fabric out without ripping it and don't think it's reasonable to expect me to pay a restocking fee and shipping for an item I couldn't even try on.

I will not order from here again.

Date of experience: August 16, 2023
California
1 review
0 helpful votes
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Too small
September 15, 2023

It is extremely frustrating to do a return I don't find a way you have to go through so much

Date of experience: August 16, 2023
Illinois
1 review
0 helpful votes
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Do not buy from this site
September 15, 2023

Poor quality, product as described, and customer service is terrible. They also do not refund/return as described.

Date of experience: August 16, 2023
North Dakota
1 review
0 helpful votes
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The dress was not completely sewn. There are holes and loose threads all around the neckline. I immediately contacted the company and sent supporting pictures. They will only offer me 10-20% of my purchase price. They don't want the damaged dress though. Quality is awful, customer service is awful. They suggested I need to take it to have it altered and repaired. This is not my problem. Within 1 day of receiving the dress I sent them an email about the issue, and it has been a weeks' worth of trouble with this company, that will not stand behind its product.

Date of experience: August 16, 2023
Illinois
1 review
0 helpful votes
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I'm excited about my wedding dress.
August 16, 2023

It is a good quality dress, the design is a little wide on the chest, it has a petticoat yey! That's great! It arrived very wrinkled so I'll have to iron it, it's pretty just like the one in the photo, I'm happy with my dress

Date of experience: August 16, 2023
Costa Rica
1 review
0 helpful votes
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Terrible customer service. Will not accept product to be returned.
September 14, 2023
Updated review

Terrible product. As been trying to return merchandise and as been refused a return label. For the past two weeks.

Date of experience: August 15, 2023

Good nice product detail pics
July 23, 2023
Previous review

Good nice product detail pics

Date of experience: July 23, 2023
Maryland
1 review
0 helpful votes
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Great Job!
August 15, 2023

Wonderful. Easy ordering and the shipment was earlier than expected. Thank you!

Date of experience: August 15, 2023
Washington
1 review
0 helpful votes
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Amazing customer service and products
August 14, 2023

Thank you Hebeos! Everything is wonderful! The customer service and communication through the process was outstanding. Then the dress, veil, and bra were all above expectations.

Date of experience: August 14, 2023
Virginia
1 review
0 helpful votes
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Disappointed with Custom Ordering
September 13, 2023

With custom ordering.After ordering and paying Extra costs for a custom dress: The address still required alterations which were expensive. More colors and styles need to be Able to be seen on the website. The back of dresses also need to be able to be seen on the website. Back styles in group photos Were unable to be seen making it difficult to choose to order a specific style.

Date of experience: August 14, 2023
Georgia
1 review
0 helpful votes
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Fast Shipping
August 13, 2023

I was worried about shipping and quality... But I got my order within a week and a half and quality is amazing!

Date of experience: August 13, 2023
Indiana
2 reviews
0 helpful votes
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Brides worries washed away!
August 13, 2023

Beautiful dress, great quality. Fast delivery! Very pleased!

Date of experience: August 13, 2023
Washington
1 review
0 helpful votes
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Scam! Do not order from this site!
September 12, 2023

Refund policy is non existent. Quality of dresses is not worth the money and headache.

Date of experience: August 13, 2023
California
1 review
0 helpful votes
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Returning customer
September 12, 2023

Wonderful experience, on-time shipping, affordable options

Date of experience: August 13, 2023
Illinois
1 review
0 helpful votes
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Todo bien
August 13, 2023

Entrega a tiempo dentro del estimado, fue cuidadosa

Date of experience: August 13, 2023