Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Hebeos was extremely diligent and customized my order free of charge, they respond in a timely manner. Overall very pleased with their service.
The way this was throwing into a bag, wrinkled, inside out and sent is rude to the customer, yes the dress is a fraction of the cost of a traditional wedding dress but I still think it shows you value your own products when you ship them in good condition.
As I stated above, in the original picture there is not a color description so we guessed and ordered gold. It is a very "yellow gold" and does not coordinate with my wedding dress. We have tried to exchange (this size 6 not a custom order) for a champagne color and they have refused to do any exchange or help in any way.
My experience was good until now when I am trying to return my dress since it does not fit.
The delivery time was quicker than expected and the quality of the dresses were great! I didn't have to do any alterations and the designs were beautiful.
The shopping experience with Hebeos was great but the dress i ordered was very disappointing. It has boning in it, and it shows through the fabric, along with the cups and makes the fabric look all bumpy. I was very disappointed. I had to find something else for my mother of the bride dress. If you are buying from here, I would definitely order the standard sizing as at least it can be returned, custom made can not.
I ordered two dresses - one is perfect. The other, the fabric is caught in the zipper and I can't get it out to even try on the dress. I reached out to return it, and was told I have to pay a 15% restocking fee and pay return shipping, despite the item being defective. Dress appears to be pretty good quality other than the zipper issue, but I can't get the fabric out without ripping it and don't think it's reasonable to expect me to pay a restocking fee and shipping for an item I couldn't even try on.
I will not order from here again.
Poor quality, product as described, and customer service is terrible. They also do not refund/return as described.
The dress was not completely sewn. There are holes and loose threads all around the neckline. I immediately contacted the company and sent supporting pictures. They will only offer me 10-20% of my purchase price. They don't want the damaged dress though. Quality is awful, customer service is awful. They suggested I need to take it to have it altered and repaired. This is not my problem. Within 1 day of receiving the dress I sent them an email about the issue, and it has been a weeks' worth of trouble with this company, that will not stand behind its product.
It is a good quality dress, the design is a little wide on the chest, it has a petticoat yey! That's great! It arrived very wrinkled so I'll have to iron it, it's pretty just like the one in the photo, I'm happy with my dress
Terrible product. As been trying to return merchandise and as been refused a return label. For the past two weeks.
Wonderful. Easy ordering and the shipment was earlier than expected. Thank you!
Thank you Hebeos! Everything is wonderful! The customer service and communication through the process was outstanding. Then the dress, veil, and bra were all above expectations.
With custom ordering.After ordering and paying Extra costs for a custom dress: The address still required alterations which were expensive. More colors and styles need to be Able to be seen on the website. The back of dresses also need to be able to be seen on the website. Back styles in group photos Were unable to be seen making it difficult to choose to order a specific style.
I was worried about shipping and quality... But I got my order within a week and a half and quality is amazing!
Beautiful dress, great quality. Fast delivery! Very pleased!
Refund policy is non existent. Quality of dresses is not worth the money and headache.
Wonderful experience, on-time shipping, affordable options
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.