HebeosReviews 5,158

I will never order from this site again! Dress did not fit. I was given a hassle when I asked for a return slip.

The dress got mess up at one use! I spend $200 that are going to the trash

I bought a wedding dress and came too big even though the measurements were correct. It was packed on a plastic wrap that smelled horrible, some sort of unknown chemical. I reached out directly to request a refund and to send it back, there is no point on keeping or fixing this as I paid over 200 for this.
Kimi from customer service handled my request and told me to keep the dress and resale it, to get my money back, I requested a refund and she offer 35% discount. This is ridiculous.
Dont by from them they dont care for the customers. Dont waist your money.

The dress fabric is not the same showing on the selling picture. I am very frustrated. Cannot wear the dress. Wish I could return it and get my money back.

The dress I received looks nothing like what I ordered. The material is not satin, it's tulle. The appliques do not go down the skirt. The material is thin, and the skirt is not full like pictured even when I put on a hoop. The bodice is covered in large crystals, that are unattractive.

Very dissatisfied! The dress did not fit and the company wants me to pay for return postage to China and then there is a restocking fee. Stay away from this company.

It's beautiful, but too small. I need to return it, but I'm having trouble figuring out how to get it returned.

I really appreciated the customer service but the dress is just terrible.

The whole experience was amazing! It came sooner then expected and it's exactly like the picture

Seamless and easy to access the site and the product.

Fine experience but dress was not like what is shown on the site

Shopping was great, but customer service isn't. I had cancelled my order a day after placing it and nothing was done about it

Pretty much impossible to process a return. They need pictures of how it didn't fit, your measurements, and proof that you cut off a limb in order to process it. They would not just honor the fact I wanted to return it. Do not order from here.

The ordering experience was easy. I ordered a size 6. I'm in between a 6-8. The 6 fit me just right. I love that the dress has built in bra cups also.

It shipped really quick and it's well made. Customer service was great as well. I loved how it looked

Experience was ok, just difficult to buy not knowing how it looks on you. Returns are not easy

This dress is gorgeous and it fit perfectly! I was really worried about ordering online for my special day but the dress turned out perfect

Very good thank you, not usually an on line shopper and I was pleasantly surprised.

I need to return some items. Will see if items are as easy to return

Heavy but not too heavy of a dress! Great quality and material! I wish it was more lower cut in the front for me but still excited to wear it for my big day!