business logo of Hebeos

HebeosReviews 5,174

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
How would you rate Hebeos?
grey star
grey star
grey star
grey star
grey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,850
This company does not typically respond to reviews

Instant Feedback

11,293 reviews
Iowa
2 reviews
0 helpful votes
Follow Maria I.
Unfollow Maria I.
Send Message
Share Review
Report Review

Dress
May 27, 2022

It was quick and easy to check out process. I got n email telling me how soon I would get the dress. I love that the company was in contact with me from the first moment II bought the dress.

Date of experience: May 27, 2022
New York
1 review
0 helpful votes
Follow Tiffany B.
Unfollow Tiffany B.
Send Message
Share Review
Report Review

Great craftmanship
May 27, 2022

I was a little nervous about placing this order. Just based on time constraints and not knowing what to expect, however I will say that we received the dress on time and the fit was perfect (we sent in measurements)

Date of experience: May 27, 2022
Massachusetts
1 review
0 helpful votes
Follow Mercedes X.
Unfollow Mercedes X.
Send Message
Share Review
Report Review

Wonderful
May 27, 2022

Love the color options. Dress came in a timely manner

Date of experience: May 27, 2022
Illinois
1 review
0 helpful votes
Follow Angela J.
Unfollow Angela J.
Send Message
Share Review
Report Review

About what I paid for.
June 26, 2022

Dress is well made, but unfortunately these types of dresses should be tried on before purchase. I would not buy another dress here.

Date of experience: May 27, 2022
Georgia
1 review
0 helpful votes
Follow Maria P.
Unfollow Maria P.
Send Message
Share Review
Report Review

Wedding dress
May 27, 2022

Picture looked better than actual product! Research

Date of experience: May 27, 2022
Louisiana
1 review
0 helpful votes
Follow Maria D.
Unfollow Maria D.
Send Message
Share Review
Report Review

Excellent
May 26, 2022

Price is Wright the fabric has a good quality the dress is really nice

Date of experience: May 26, 2022
Maryland
1 review
0 helpful votes
Follow Tyvonda P.
Unfollow Tyvonda P.
Send Message
Share Review
Report Review

Great
May 26, 2022

Gorgeous. It fits perfect and I enjoy the way it makes me feel in the dress.

Date of experience: May 26, 2022
District of Columbia
1 review
0 helpful votes
Follow Carol H.
Unfollow Carol H.
Send Message
Share Review
Report Review

Not good.
June 25, 2022

I need to requiem the dress. The pain is next week. Not enough time to fix it.

Date of experience: May 26, 2022
Minnesota
1 review
0 helpful votes
Follow Jennifer P.
Unfollow Jennifer P.
Send Message
Share Review
Report Review

Buyer Beware
June 25, 2022

If you have an issue with your purchase, even if it's on their end, they will tell you to have it altered and offer a small refund. My dress was too small, so altering wasn't an option. It took me 16 days of 3am emails to finally get my full refund.

Date of experience: May 26, 2022
Georgia
1 review
0 helpful votes
Follow Vimarli M.
Unfollow Vimarli M.
Send Message
Share Review
Report Review

Amazing product
May 26, 2022

Fast delivery and more! Don't hesitate in ordering dresses from here they are amazing and so beautiful…

Date of experience: May 26, 2022
District of Columbia
1 review
0 helpful votes
Follow Kristin H.
Unfollow Kristin H.
Send Message
Share Review
Report Review

I love the gown I selected for my daughter's wedding. I love the way it feels and flows. Only one concern is the boning in the bodice is too clunky. I had to spend a significant amount of money paying a seamstress to adjust the bodice, which increased the overall price of the gown, of course, but it was worth it.

Date of experience: May 25, 2022
New York
1 review
0 helpful votes
Follow Makyah U.
Unfollow Makyah U.
Send Message
Share Review
Report Review

Loved my dress
May 25, 2022

My dress was so pretty and the material was good. It fit me like a gloce

Date of experience: May 25, 2022
Virginia
1 review
0 helpful votes
Follow Katherine H.
Unfollow Katherine H.
Send Message
Share Review
Report Review

Amazing
May 25, 2022

It is PERFECT! Just what I wanted... it's a bit big but that's okay not an issue! It's even prettier in person! I'm excited for my perfect day!

Date of experience: May 25, 2022
Georgia
1 review
0 helpful votes
Follow Pamela P.
Unfollow Pamela P.
Send Message
Share Review
Report Review

Sequin Dress
June 24, 2022

It arrived but looks nothing like the display. Does not fit and sequin falls off

Date of experience: May 25, 2022
California
0 reviews
3 helpful votes
Follow Han K.
Unfollow Han K.
Send Message
Share Review
Report Review

Refund process
June 23, 2022

Ordered a couple dresses to get some options for a wedding coming up, i don't like either of them and the bride doesn't like the color. It's an absolute hassle to get a refund process started. I will never order again from this website. Emailing me asking for pictures of me for them to decide? Not appropriate at all. I would stay away from this website. I'm getting nervous that this is a scam website and i will be calling my bank tomorrow

Date of experience: May 24, 2022
Texas
1 review
0 helpful votes
Follow Maria Y.
Unfollow Maria Y.
Send Message
Share Review
Report Review

Royal Blue Sequined Dress
June 23, 2022

I did not like the quality of the dress. The underlayer separates from the sequins making it look cheap. Most sequined dresses I have purchased are heavier and the materials are one piece. This dress separates and is see-through which makes It look like I'm wearing a slip under a sequined dress.

Date of experience: May 24, 2022
New York
1 review
0 helpful votes
Follow Cheri O.
Unfollow Cheri O.
Send Message
Share Review
Report Review

Too long
June 23, 2022

Too long can't return due to your policy
I just can't wear to event

Date of experience: May 24, 2022
GB
0 reviews
0 helpful votes
Follow Louise C.
Unfollow Louise C.
Send Message
Share Review
Report Review

I brought three dresses from here as potential bridesmaids dress but they took weeks to arrive and when they did they were the wrong sizes. They will now not refund the money even though we checked their refund policy before buying. The quality of the product was not good. Don't use!

Date of experience: May 24, 2022
South Carolina
1 review
0 helpful votes
Follow Lee S.
Unfollow Lee S.
Send Message
Share Review
Report Review

It was amazing! The shipping was what they said it would be! All of the items I purchased were just as pictured and described. I didn't feel cheated out of my money. Everything is of great quality!

Date of experience: May 24, 2022
Alabama
1 review
0 helpful votes
Follow Kim H.
Unfollow Kim H.
Send Message
Share Review
Report Review

HORRIBLE!
June 23, 2022

This is the email i sent customer service after i tried to return a dress. They said it was custom sewn, therefore, i couldn't return it. Even after a couple of emails back & forth, they offered me a 10% refund!...

First of all, the dress I received does not look at all like the one pictured. I realize everyone is shaped differently. Second, this is NOT a tailored, made-to-order dress. If that were the case, I WOULD NOT HAVE HAD TO CHOOSE FROM A CHART - I would have been able to give exact measurements! I expected to have the dress hemmed, but not altered everywhere else. Getting the dress to fit the way its supposed to fit is going to cost as much as the actual dress. I will say that the sewing quality was really good, but the material is awful & it looks like a 1980s prom dress! The actual dress is "poofy" on the hips, but not on the website. Also, the circular "breast pads" look absolutely ridiculous! They're extremely noticeable & it looks like my nipples are hard & showing through (which they're not because the pad is so thick). I feel like this dress was poorly misrepresented. I'm glad we only ordered 1 of the bridemades dresses to see how it was going to look before buying all of the bridesmaids dresses! I would NEVER consider recommending this company to anyone! Buy elsewhere!

Date of experience: May 24, 2022