Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
It was quick and easy to check out process. I got n email telling me how soon I would get the dress. I love that the company was in contact with me from the first moment II bought the dress.
I was a little nervous about placing this order. Just based on time constraints and not knowing what to expect, however I will say that we received the dress on time and the fit was perfect (we sent in measurements)
Love the color options. Dress came in a timely manner
Dress is well made, but unfortunately these types of dresses should be tried on before purchase. I would not buy another dress here.
Picture looked better than actual product! Research
Gorgeous. It fits perfect and I enjoy the way it makes me feel in the dress.
If you have an issue with your purchase, even if it's on their end, they will tell you to have it altered and offer a small refund. My dress was too small, so altering wasn't an option. It took me 16 days of 3am emails to finally get my full refund.
Fast delivery and more! Don't hesitate in ordering dresses from here they are amazing and so beautiful…
I love the gown I selected for my daughter's wedding. I love the way it feels and flows. Only one concern is the boning in the bodice is too clunky. I had to spend a significant amount of money paying a seamstress to adjust the bodice, which increased the overall price of the gown, of course, but it was worth it.
My dress was so pretty and the material was good. It fit me like a gloce
It is PERFECT! Just what I wanted... it's a bit big but that's okay not an issue! It's even prettier in person! I'm excited for my perfect day!
It arrived but looks nothing like the display. Does not fit and sequin falls off
Ordered a couple dresses to get some options for a wedding coming up, i don't like either of them and the bride doesn't like the color. It's an absolute hassle to get a refund process started. I will never order again from this website. Emailing me asking for pictures of me for them to decide? Not appropriate at all. I would stay away from this website. I'm getting nervous that this is a scam website and i will be calling my bank tomorrow
I did not like the quality of the dress. The underlayer separates from the sequins making it look cheap. Most sequined dresses I have purchased are heavier and the materials are one piece. This dress separates and is see-through which makes It look like I'm wearing a slip under a sequined dress.
I brought three dresses from here as potential bridesmaids dress but they took weeks to arrive and when they did they were the wrong sizes. They will now not refund the money even though we checked their refund policy before buying. The quality of the product was not good. Don't use!
It was amazing! The shipping was what they said it would be! All of the items I purchased were just as pictured and described. I didn't feel cheated out of my money. Everything is of great quality!
This is the email i sent customer service after i tried to return a dress. They said it was custom sewn, therefore, i couldn't return it. Even after a couple of emails back & forth, they offered me a 10% refund!...
First of all, the dress I received does not look at all like the one pictured. I realize everyone is shaped differently. Second, this is NOT a tailored, made-to-order dress. If that were the case, I WOULD NOT HAVE HAD TO CHOOSE FROM A CHART - I would have been able to give exact measurements! I expected to have the dress hemmed, but not altered everywhere else. Getting the dress to fit the way its supposed to fit is going to cost as much as the actual dress. I will say that the sewing quality was really good, but the material is awful & it looks like a 1980s prom dress! The actual dress is "poofy" on the hips, but not on the website. Also, the circular "breast pads" look absolutely ridiculous! They're extremely noticeable & it looks like my nipples are hard & showing through (which they're not because the pad is so thick). I feel like this dress was poorly misrepresented. I'm glad we only ordered 1 of the bridemades dresses to see how it was going to look before buying all of the bridesmaids dresses! I would NEVER consider recommending this company to anyone! Buy elsewhere!
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.