Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Really easy to order, good shipping time. Dress is amazing!
Good customer service but dress definitely did not fit according to measurements.
It came in on time and perfectly like the description
I purchased three dresses. Two of them look exactly like the pictures but one was close but not quite the same. I have not tried them on yet but they look like a decent quality.
They took very long to tailor my dress for me to have it fit big
Excellent shopping website, I Love this site very much.
EASY AND CLEAR ORDERING PROCESS. Final fit is off on custom measurements, so will need to have it altered still.
Great shopping and dress variety, but shipping price is a bit high.
This dress was at least two sizes too large when it arrived, even though the measurements was right for our girl, when we had measured it. After quite a bit of back and forth with the company it was easier to take it to a tailor and get a discount, but we had to prove how much larger the dress was at first, so this was not easily done. This website does not have a very good return policy, and returning is not always possible. The tailor needed to do a lot of work on the dress, and even though some of it was expected, it got to be a lot more needed. The sleeves of this dress are difficult as they fall down and we took some off of them too, but it makes it very hard to move the arms and hard if wanting to eat. One sleeve actually broke early on in the evening, sadly. The dress was beautiful once tailored, but not easy to wear due to the sleeves, and we added a hook to the train so it was a little easier to walk with.
I was very disappointed with this experience. I was so looking forward to the dresses for my niece wedding.
Did a customized order and the dress came but it's no where close to fitting me had to go get it altered somewhere else smh smh... love the color thought but the traps and everywhere else is doesn't fit to big smh.
The dress I received came to me three times larger. I measured myself and went by the guidelines of their size chart. Customer service still has not gotten back to me after I sent pictures in compliance of a refund. Not happy
Dresses was easy to order, received order within 20 days, packaged neatly, and received in good condition.
I didn't have any problems with customer service. I had an alteration request and they got back to me quickly and did exactly as I asked.
Website was easy to navigate and the dress was exactly as described. Beautiful flowing dress is perfect for the prom
I am a first time buyer and was very skeptical. But hebeos came through. I will definitely be ordering again from them.
They do not adhere to their worry free return policy. They have been giving us the runaround on my return. Quality and workmanship is terrible. Do not waste your money because you won't get it back.
Love the dress, great quality, will order more in future!
I love my dress fits perfectly now I need to find my bridesmaids dresses
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.