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HebeosReviews 5,174

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,850
This company does not typically respond to reviews

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11,293 reviews
Pennsylvania
2 reviews
0 helpful votes
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Love it
May 23, 2022

Really easy to order, good shipping time. Dress is amazing!

Date of experience: May 23, 2022
Illinois
1 review
0 helpful votes
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Order two sizes up
June 22, 2022

Good customer service but dress definitely did not fit according to measurements.

Date of experience: May 23, 2022
New York
1 review
0 helpful votes
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Great!
May 23, 2022

It came in on time and perfectly like the description

Date of experience: May 23, 2022
Nevada
2 reviews
0 helpful votes
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3 dresses
June 22, 2022

I purchased three dresses. Two of them look exactly like the pictures but one was close but not quite the same. I have not tried them on yet but they look like a decent quality.

Date of experience: May 23, 2022
New York
1 review
0 helpful votes
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Very long to tailor..
May 23, 2022

They took very long to tailor my dress for me to have it fit big

Date of experience: May 23, 2022
New York
1 review
0 helpful votes
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Love it
May 23, 2022

Excellent shopping website, I Love this site very much.

Date of experience: May 23, 2022
Kentucky
1 review
0 helpful votes
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Great product for price!
May 23, 2022

EASY AND CLEAR ORDERING PROCESS. Final fit is off on custom measurements, so will need to have it altered still.

Date of experience: May 23, 2022
New Jersey
1 review
0 helpful votes
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Great shopping and dress variety, but shipping price is a bit high.

Date of experience: May 23, 2022
California
1 review
0 helpful votes
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This dress was at least two sizes too large when it arrived, even though the measurements was right for our girl, when we had measured it. After quite a bit of back and forth with the company it was easier to take it to a tailor and get a discount, but we had to prove how much larger the dress was at first, so this was not easily done. This website does not have a very good return policy, and returning is not always possible. The tailor needed to do a lot of work on the dress, and even though some of it was expected, it got to be a lot more needed. The sleeves of this dress are difficult as they fall down and we took some off of them too, but it makes it very hard to move the arms and hard if wanting to eat. One sleeve actually broke early on in the evening, sadly. The dress was beautiful once tailored, but not easy to wear due to the sleeves, and we added a hook to the train so it was a little easier to walk with.

Date of experience: May 22, 2022
Louisiana
1 review
0 helpful votes
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Bridesmaid dress
June 21, 2022

I was very disappointed with this experience. I was so looking forward to the dresses for my niece wedding.

Date of experience: May 22, 2022
Georgia
1 review
0 helpful votes
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Did a customized order
June 21, 2022

Did a customized order and the dress came but it's no where close to fitting me had to go get it altered somewhere else smh smh... love the color thought but the traps and everywhere else is doesn't fit to big smh.

Date of experience: May 22, 2022
Connecticut
1 review
0 helpful votes
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Disappointed
June 21, 2022

The dress I received came to me three times larger. I measured myself and went by the guidelines of their size chart. Customer service still has not gotten back to me after I sent pictures in compliance of a refund. Not happy

Date of experience: May 22, 2022
Georgia
1 review
0 helpful votes
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Bridesmaids Dresses-Dark Navy
May 21, 2022

Dresses was easy to order, received order within 20 days, packaged neatly, and received in good condition.

Date of experience: May 21, 2022
Pennsylvania
1 review
0 helpful votes
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No issues!
May 21, 2022

I didn't have any problems with customer service. I had an alteration request and they got back to me quickly and did exactly as I asked.

Date of experience: May 21, 2022
Washington
1 review
0 helpful votes
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Prom dress
May 21, 2022

Website was easy to navigate and the dress was exactly as described. Beautiful flowing dress is perfect for the prom

Date of experience: May 21, 2022
California
2 reviews
0 helpful votes
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Skeptic
May 21, 2022

I am a first time buyer and was very skeptical. But hebeos came through. I will definitely be ordering again from them.

Date of experience: May 21, 2022
Louisiana
1 review
0 helpful votes
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They do not adhere to their worry free return policy. They have been giving us the runaround on my return. Quality and workmanship is terrible. Do not waste your money because you won't get it back.

Date of experience: May 20, 2022
Massachusetts
2 reviews
0 helpful votes
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Okay
May 20, 2022

Okay, I guess and not fitting entirely true to the measurements.

Date of experience: May 20, 2022
Nebraska
2 reviews
0 helpful votes
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Bridesmaid dress
May 20, 2022

Love the dress, great quality, will order more in future!

Date of experience: May 20, 2022
Texas
1 review
0 helpful votes
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Wedding dress
May 20, 2022

I love my dress fits perfectly now I need to find my bridesmaids dresses

Date of experience: May 20, 2022