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HebeosReviews 5,174

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,850
This company does not typically respond to reviews

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11,293 reviews
New York
1 review
0 helpful votes
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Great website
May 30, 2022

I loved that there were many different styles of dresses to choose from and there were so many options.

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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.
May 30, 2022

. I liked the dress and the customer service was fast

Date of experience: May 30, 2022
New York
1 review
0 helpful votes
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The dress was beautifully made with the appropriately priced fabrics.

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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Great deal
May 30, 2022

The order was made smoothly online and items were as described. Package arrived 2 days earlier than expected. Overall very pleased.

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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I was nervous to shop online for a last minute dress option for my daughter prom dress because I was sure if the dress would look exactly like the picture or if it would even arrive on time, but it did! The material was perfect, the shipping and delivery process was just as stated. Definitely ordering more dresses

Date of experience: May 30, 2022
Minnesota
1 review
0 helpful votes
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Works
May 30, 2022

The website was simple to use and clear on how they make their dresses.

Date of experience: May 30, 2022
California
0 reviews
0 helpful votes
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Do Not order from this company!
June 28, 2022

If I could give 0 stars I would! I was sized@ 2 different stores and this dress was waaay too small

Date of experience: May 29, 2022
California
1 review
0 helpful votes
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Awesome
May 29, 2022

Great product, fast delivery. I will order from them again.

Date of experience: May 29, 2022
California
1 review
0 helpful votes
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Beautiful trumpet dress
May 29, 2022

Experience with great package got here sooner than I expected great communication where I got a response within 24 hours from when I sent my measurement of confirmation

Date of experience: May 29, 2022
New York
1 review
0 helpful votes
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Pretty good
May 29, 2022

I ordered a prom dress from here. I ordered express shipping and the dress came really quick. It looked exactly as the picture and fit perfectly. They never sent my tracking number. But after I emailed them, they sent me it. And the response was quick.

Date of experience: May 29, 2022
New Jersey
1 review
0 helpful votes
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I would order again!
May 29, 2022

Honestly I was scared. There were mixed reviews online and I was cutting it pretty close to the event date. We went for it! Everything turned out amazing. I would say to plan ahead and give it a try!

Date of experience: May 29, 2022
Michigan
1 review
0 helpful votes
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Everything
May 29, 2022

Everything was nice and easy far as shopping experience

Date of experience: May 29, 2022
Florida
1 review
0 helpful votes
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Great Buy
May 29, 2022

I love it! I was skeptical at first as too if the website was real or if the pictures were real. I was able to receive my dress in perfect timeing

Date of experience: May 29, 2022
Virginia
2 reviews
0 helpful votes
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A little Disappointed
May 29, 2022

I was a little disappointed with the way the dress fitted my daughter. The measurements were very much off especially in the mermaid tail area

Date of experience: May 29, 2022
California
0 reviews
0 helpful votes
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Please shop elsewhere
June 28, 2022

If you are looking to purchase a dress from here DO NOT do it! According to their size chart I sent in my measurements however, what I got was not what I wanted. The dress looked cheaply made and the dress was too small. My bust, hip, and waist measurements were all wrong. I contacted them about a refund and was told I couldn't. That because it's hand stitched that's not possible, but their website mentions easy returns. DO NOT trust that, there are no returns with these people. I was told they can do a 10% refund and if I wanted to send it back not only would I have to pay for shipping, but a 20% restocking fee. You have to argue with these people and demand a decent refund. It's frustrating and stressful. Please shop elsewhere. I ended up going to Amazon for my bridesmaid dress and it's way better and much less expensive than what I paid for with this place.

Date of experience: May 29, 2022
Texas
1 review
0 helpful votes
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Hermoso vestido
May 28, 2022

Exactamente lo q esperaba. Wuuuuuuau color tela medidas...

Date of experience: May 28, 2022
Virginia
1 review
0 helpful votes
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I was hopeful but I knew better
June 27, 2022
Updated review

Easy and delivered on time. Didn't like the product it didn't look like the picture, skirt was too thick f material and layers didn't flow. Had to buy a last minute prom dress for my daughter.

Date of experience: May 28, 2022

Easy we sure do love you and thanks again for reaching...
May 8, 2022
Previous review

Easy we sure do love you and thanks again for reaching time with us

Date of experience: May 8, 2022
California
1 review
0 helpful votes
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Very pleased
May 28, 2022

Everything was rather easy to navigate and the functions are good!

Date of experience: May 28, 2022
Georgia
0 reviews
0 helpful votes
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Will not refund you
June 27, 2022

If it does fit, they wil not refund you! Do NOT BUY! All lies! Do NOT BUY! The color was not red and it was as toooooo small, two sizes too small

Date of experience: May 28, 2022
GB
1 review
0 helpful votes
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Good overall
May 28, 2022

The tracking page on the hebeos site isn't really up to date but the shipping was quick and fast and the customer service was great whenever I had a question.

Date of experience: May 28, 2022