Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
I loved that there were many different styles of dresses to choose from and there were so many options.
. I liked the dress and the customer service was fast
The dress was beautifully made with the appropriately priced fabrics.
The order was made smoothly online and items were as described. Package arrived 2 days earlier than expected. Overall very pleased.
I was nervous to shop online for a last minute dress option for my daughter prom dress because I was sure if the dress would look exactly like the picture or if it would even arrive on time, but it did! The material was perfect, the shipping and delivery process was just as stated. Definitely ordering more dresses
If I could give 0 stars I would! I was sized@ 2 different stores and this dress was waaay too small
Great product, fast delivery. I will order from them again.
Experience with great package got here sooner than I expected great communication where I got a response within 24 hours from when I sent my measurement of confirmation
I ordered a prom dress from here. I ordered express shipping and the dress came really quick. It looked exactly as the picture and fit perfectly. They never sent my tracking number. But after I emailed them, they sent me it. And the response was quick.
Honestly I was scared. There were mixed reviews online and I was cutting it pretty close to the event date. We went for it! Everything turned out amazing. I would say to plan ahead and give it a try!
Everything was nice and easy far as shopping experience
I love it! I was skeptical at first as too if the website was real or if the pictures were real. I was able to receive my dress in perfect timeing
I was a little disappointed with the way the dress fitted my daughter. The measurements were very much off especially in the mermaid tail area
If you are looking to purchase a dress from here DO NOT do it! According to their size chart I sent in my measurements however, what I got was not what I wanted. The dress looked cheaply made and the dress was too small. My bust, hip, and waist measurements were all wrong. I contacted them about a refund and was told I couldn't. That because it's hand stitched that's not possible, but their website mentions easy returns. DO NOT trust that, there are no returns with these people. I was told they can do a 10% refund and if I wanted to send it back not only would I have to pay for shipping, but a 20% restocking fee. You have to argue with these people and demand a decent refund. It's frustrating and stressful. Please shop elsewhere. I ended up going to Amazon for my bridesmaid dress and it's way better and much less expensive than what I paid for with this place.
Exactamente lo q esperaba. Wuuuuuuau color tela medidas...
Easy and delivered on time. Didn't like the product it didn't look like the picture, skirt was too thick f material and layers didn't flow. Had to buy a last minute prom dress for my daughter.
Easy we sure do love you and thanks again for reaching time with us
Everything was rather easy to navigate and the functions are good!
If it does fit, they wil not refund you! Do NOT BUY! All lies! Do NOT BUY! The color was not red and it was as toooooo small, two sizes too small
The tracking page on the hebeos site isn't really up to date but the shipping was quick and fast and the customer service was great whenever I had a question.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.