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HebeosReviews 5,175

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,851
This company does not typically respond to reviews

Instant Feedback

11,292 reviews
Texas
1 review
0 helpful votes
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Jifa A
June 3, 2022

This dress was very beautifully made and the order came within 3 weeks with no problem. Highly recommend!

Date of experience: June 3, 2022
Georgia
1 review
0 helpful votes
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Great
June 2, 2022

Great overall experience. Wonderful selection of products. Will definitely be shopping here again in the future

Date of experience: June 2, 2022
Ohio
2 reviews
0 helpful votes
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Dress
June 2, 2022

The dress fits and looks just like the picture. Can't wait to wear for my reception

Date of experience: June 2, 2022
California
3 reviews
0 helpful votes
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I looked and felt so glamorous in this cathedral train mother of the bride dress and got so many compliments.

Date of experience: June 2, 2022
Texas
1 review
0 helpful votes
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Amazing communication
June 2, 2022

They were so helpful even when i lost my tracking number

Date of experience: June 2, 2022
New York
1 review
0 helpful votes
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Doesn't look like the photo
July 2, 2022

Customer services is good. Provided measurements but dress fits weird didn't use the measurements provided

Date of experience: June 2, 2022
Georgia
1 review
0 helpful votes
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Bridesmaid Dress
June 2, 2022

I thought the size would be big to allow for adjustments but the dress was a perfect fit.

Date of experience: June 2, 2022
Illinois
1 review
0 helpful votes
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Good
June 2, 2022

The Dre's was beautiful. I Ordered it and received in a timely fashion

Date of experience: June 2, 2022
Maryland
1 review
0 helpful votes
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Excelente
June 2, 2022

Muy buena, fue bastante aceptable, me llegó rápido y pude tener mi producto en buen estado.

Date of experience: June 2, 2022
Washington
1 review
2 helpful votes
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Don't Fall For It
July 1, 2022

I ordered a dress "as pictured" with a blush pink underlay. What I received was pepto bismol pink. Unacceptable to wear to a wedding and atrocious to say the least. Upon contacting customer service, I was met with very unhelpful people. Even for following their return policy fully, I received a 25% refund and no other help. Don't fall for it, learn from my mistake.

Date of experience: June 1, 2022
District of Columbia
2 reviews
0 helpful votes
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Very happy!
June 1, 2022

The dress is gorgeous! Cant wait to wear it:)it's perfect for our beach wedding!

Date of experience: June 1, 2022
Pennsylvania
1 review
0 helpful votes
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Bridesmaid's dress
June 1, 2022

My experience was great! I know some other bridesmaids had difficulties with sizing, but they ordered based on size not measurements.

Date of experience: June 1, 2022
Florida
1 review
0 helpful votes
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, they would not refund me tge whole price i paid! This is one of the conversations I had with them!

Sorry to hear the dress doesn't meet your expectations, but it is the same as the picture shown.
I am afraid since each of our dresses is made on-demand, we can't sell return dresses to other customers.
If you return the dress, 20% of the dress price will be charged for stocking fee, both shipping cost and return shipping cost will not be refunded.
Or we can refund you 40% of the item price and you can keep the item.
Looking forward to hearing from you

Nice day
Yoyo

Date of experience: June 1, 2022
New Jersey
2 reviews
0 helpful votes
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Love it
June 1, 2022

Fits perfectly and she looks like a princess in it

Date of experience: June 1, 2022
New York
1 review
0 helpful votes
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Terrible.
June 30, 2022

This is clearly a scam. Don't buy any type of formal wear from here. It's garbage.

Date of experience: May 31, 2022
Texas
1 review
0 helpful votes
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Great
May 31, 2022

Great fits perfect true to size fast shipping great quality

Date of experience: May 31, 2022
Florida
1 review
0 helpful votes
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Scared at first
May 31, 2022

Scared at first because online clothesshopping is sketchy for me, But everything was great and everything we hoped for.

Date of experience: May 31, 2022
Ohio
1 review
0 helpful votes
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Great Dress Great Experience
May 31, 2022

Everything was smooth and quick! I needed this dress fast since the one I originally ordered was canceled, I will be ordering from here again for sure.

Date of experience: May 31, 2022
Ohio
1 review
2 helpful votes
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Buyer beware
June 30, 2022

If you are thinking about purchasing from this company don't. They have horrible customer service and the won't accept returns. I ordered a dress from them and it's too small. They have different people email you. One person asked if I could find a tailor to fix the dress. The policy says custom dresses can't be returned, which I understand but I ordered a regular size dress. I don't understand why they won't let me return it. They are a complete fraud and scam.

Date of experience: May 31, 2022
Canada
2 reviews
1 helpful vote
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It Gets Even Better
June 29, 2022

After purchasing my daughters prom dress from this company. Upon receiving the dress it did not look like the one we ordered. I tried to get some sort of Customerservice from this company but all they wanted to do was to give me 10% then 20% then 30% refund which I didn't access. I reported them tge tge international consumers affairs and that's when they decided to give me 100% refund. I spent $216 Canadian plus $73 to expedite the package plus $33 duty. I had to return the dress to New York for $67. Their 100% refund worked out to be $183 CAD. This dress cost more money and headache that it was worth. Please avoid this company if you do not want to be disappointed or stressed out.

Date of experience: May 30, 2022