HebeosReviews 5,195

Ordering was easy, but the confirmation email for it being delivered was several days late.

The product was as it was described and the color was true to the picture
The quality is as I expected

Unfortunately i expected more. Such a great website with poor communication. As instructed the dress wasn't customized as requested. Wasn't how i asked to be!

I emailed customer service a specific question and received a generic answer that did not resolve the issue. Also, be aware of Customs delays. Once in the US, the dress has to be released for shipment by Customs, which can take a long time.

Received a dress that was too small even though the measurements should have worked and it was the wrong color. After several emails they are not going to replace or accept a return. So read the fine print before you purchase with Hebeos.

Shipped pretty fast. Wasn't expecting much since the dresses are so cheap, but one of them was really nice quality

Great no problems at all with shipping or delivery what was the estimated delivery date I got was the one that it actually was in fact maybe 2 days sooner

Awesome and the material feels nice. The quality is good and I will shop here again.

Dress came damaged with parts not sown together, different straps than advertised, poor quality sowing where you can see stitching on both top parts, fabric cut uneven in front. Just very very low and poor work.

Simple and efficient, would definitely recommend to friends and family

I'm very disappointed in the quality and sizing it's just not right!

Fits true to size and is very good quality. We will definitely order from this website again. It was worth every penny.

El diseño de el vestido me encanta, la tela es de muy buena calidad, el vestido me llegó tal y cual como en la foto.
El servicio al cliente fue muy placentero.

It was not a happy experience, the dress wasn't right for me and I tried to return it but never got the info from you guys to be able to return. I'm very much dissatisfied

High quality and affordable.
I am very satisfied with the customer service as well as the shopping experience.
The tailoring time is short compared to other companies, and the dress is a masterpiece.

Long story short I was super excited about this website because I noticed they also did returns. Well when I got my dress it was definitely undersized and I tried to return or swap for a different size - mind you I bought it standard size for this reason. Well my fault are not looking at the entire return policy first but this company is a scam they'll only fully reimburse you if the color is wrong any other reason they will not they tell you to go find alterations on your own. The customer service is also unfriendly, unprofessional, and quite frankly disturbing. I will never buy from this site again and I suggest you find a site that is better quality for a better price and a better customer service team, not this Canadian trash

It most definitely fit true to my size but the zipper seem to have been sewn on an angle instead straight which makes it a little hard to zip

Site is user friendly. No delays, Less clicking than other sites

I can't get a hold of anyone no one responds. I have called the company several times I've reached out to the company several times I attempted to chat several times and no one would respond

I ordered a "sequin champagne" dress from here that was really pretty on the website. I received the dress and it was basically brown. The sequins started to fall off as I took it out of the packaging... I had little sequins from my game room to bedroom as I just walked with it in my hand to show my husband. The material is very cheap and it's badly made. To add injury to insult, their return policy is bogus, which you can tell just by the wording on the site.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. The copy of the receipt must be provided to request reimbursement.

Item is the size you ordered but does not fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.