HebeosReviews 5,195

Easy to order and could make payments! Was fast and dress is nice quality. I love it!

I placed my order with no problems. When the dress came it is beautiful. The only thing is that it was a little big and have to get alterations on it but other then that it came on time with no problems.

I ordered my dress for my wedding. I didn't have time to do a custom order therefore; I ordered according to my measurements. The dress turned out to be too big. Just need some done tuning

Love the emerald green and the cut. The dress fit great glad I measured as I normally take a 2 but went with a 4. Dress arrived very crushed but it is chiffon and may have to take it to the dry cleaners to iron. The length is extremely long so I will have to have that altered. Don't like the long train so hoping to have that altered as well.

I didn't have any issues, if I had needed customer support I would have more to say, but the site is decent and the quality is good.

Fit and material not what I expected. Not what I expected based on the website picture

I was very hesitant in the beginning, but after reading the reviews I decided to give it a go and did not regret it. The dress came in good time, I will have to make some alterations for it to be the perfect fit. I cannot wait to wear this dress on my wedding day.

Pleasant satisfied, the site is easy to navigate and received the fast

This site is not like the others where their return policy is streamlined and built to establish return customers. Not being pleased with the product is not enough, so don't purchase if you are looking for options and definitely do not buy more than one dress.

Telling a customer to provide a report and photographs only to conclude that they keep the TWO wedding dress and just get them tailored is poor customer service.

I will never purchase anything from this company for any of my upcoming events. This experience has been a waste of my time and my money.

Dishonorable

I was up to date on when I would receive the dress and it came exactly as expected!

Great experience, the dress arrived within two weeks of ordering.

Reliable Company. Purchased dress gowns from Hebeos in the past, have no problem doing business with this company in the future.

I received the wrong dress
And is hard to contact this people

Product arrived on time and looked exactly like the photo. Excellent experience!

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Easy to browse on site when looking for a bridesmaid gown.

Never have I experienced such a run around when trying to return an item. The dress I ordered was too big and I am going through hoops to get a return label and a refund. They want pictures, my measurements, etc. Ridiculous! The point is, it's too big and I need to return it. I will never recommend buying dresses to any of my friends for their upcoming weddings and proms. Terrible customer service.

I was hesitant to buy a dress online, especially for the price, but it is more beautiful than I imagined and fits amazingly!

Both of the dresses i received were not what I consider Navy. Both were to be worn over one shoulder but the 2nd dress had obviously many ways to wear but didnt explain that on the site or come with instructions on how to tie. Order delivered w/o return instructions & apparently Hebeos doesnt allow returns or refunds. Customer service likes to play email games when I request return & refund info but they have no issues with taking your order or money. 2 weeks & still waiting on return info! Will never order from this site again.

I did not like the way the dress fit and so I contacted the company for return information. I had to jump through hoops, answer a lot of irrelevant questions and then I was made to feel badly for not caring for the dress and if I returned it, they would not return shipping costs and would need to take a 30% fee. Ridiculous. I have never had such a bad experience trying to simply return an item.