HebeosReviews 5,195

The dress does not fit. I ordered the size I normally wear. This dress does not fit i the waist.
I have been told it is my fault so I can Not return for a larger size. So I am out over a $100 and cannot wear the dress. I am not pleased with your company

The team was helpful in trying to help me get the right side

Return process isn't clear. The dress I ordered doesn't really look like the photos. It's much longer and the fit is different.

Everything was as presented and everything worked out great!

Came early fit perfect. Did custom measurements, was spot on.

I am trying to request a return on my dress and no one will send me what I need.
This dress is awful quality and I am now experiencing horrible customer service!

Great customer service I sent an email to try and figure out how to track my order and they were very helpful

Customer Service was great. Ordered 2 dresses. 1 dress I will be returning. Still deciding on the other one.

I love the dress I ordered but the measurements that was taken was incorrect so my dress was too big at the top.

First time using Hebeos to purchase an evening dress for a wedding. Ordered a standard size 4 using their size chart since my measurements were exact. The product took 2 weeks over the 12-15 business days listed and it was 2 sizes too large. The dress was so large on my top half that it wouldn't even stay up and my breasts were fully exposed. I had to request a refund through email since no customer service number is provided and I had to provide pictures of me in the dress with my measurements! So invasive! Their end reply was that it is normal for dresses to be that large and that I should have it tailored! My request to return was denied even though it was not used, it was not custom made, and it was requested in the correct time frame. DO NOT BUY FROM THIS RETAILER! Absolute worst communication and laughable customer service.

Ordered, paid, package send, received. Need 50 characters left for review

The company's people are very nice and got my dresses in fairly fast. The quality of the dresses however weren't what was expected.

It was as very Easy to order and the dress and shawl Shipped very fast! The dress is beautiful and the color is exactly like the color advertised. I will order again for future events!

First time to use hebeos and I'll definitely use it again. Orders came earlier than expected and made of good quality

Had such a wonderful experience! I ordered a size I thought would work, but then I started looking at the measurements and decided I needed one size bigger so I emailed customer service and they responded quickly to let me know they would change it for me! The dress was exactly as pictured and came in less than two weeks!

My overall experience is definitely 5 star! The quality and shipping time along with the price can not be beat!

My dress was amazing and just what I wanted at a price I could afford! My dress was on the more expensive side at around $220. I couldn't find anything comparable under $1000! Less then two weeks from the time I placed custom order to delivery! Made my wedding just that. A wedding!

I ordered a beautiful satin and lace dress I saw on the website, what I received was not was pictured on the site! I received what looked like my grandmother's tablecloth

The dress is beautiful and came in a timely manner. It was a little snug in the back area but over all pretty great.