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HebeosReviews 5,158

3.4

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,835
This company does not typically respond to reviews

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11,273 reviews
Ohio
1 review
0 helpful votes
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Pay attention to return policy
July 17, 2025

They have a very strict return policy. The dress did not fit and was not the correct color and they will not provide a refund. The sequins are already falling off the dress and I've only tried it on once indicating poor quality. I would caution against purchasing a dress from here.

Date of experience: July 7, 2025
Washington
1 review
0 helpful votes
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Very poorly made
July 17, 2025

The hem is crooked not a whole lot of care went into making the dress. Seam is off and it feels very generic we have to alter and add beads and sequins to make it look better. Not satisfied at all with this dress

Date of experience: July 7, 2025
Washington
1 review
0 helpful votes
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Some Adjustments Required
July 17, 2025
Updated review

Zipper hard to zip. Front stitching on top of dress is loose. Style is off on top of dress and will have to have altered.

Date of experience: July 2, 2025

Good experience
January 29, 2025
Previous review

Good experience

Date of experience: January 19, 2025
Kentucky
1 review
0 helpful votes
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The dream come true
July 16, 2025

I've started at this gown for 5 years in preparation for my vow reveal. For like a give, details immaculate, romantic, saucy, still modest. Everything I ever dreamed of. I am a fairy princess bride all over again. Thank you for everything!

Date of experience: July 6, 2025
Pennsylvania
1 review
0 helpful votes
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Terrible company
July 13, 2025

Ordered a dress They sent the wrong color. Size was what I ordered but didn't fit. Wanted to send back but they said I couldn't
Waste of money

Date of experience: July 3, 2025
Florida
1 review
0 helpful votes
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Quality dress
July 12, 2025

I ordered bigger just in case so I will need altering but that was already in the plan

Date of experience: July 2, 2025
North Carolina
1 review
0 helpful votes
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Wedding dress
July 11, 2025

It was tailored perfectly, I can't wait to wear it on my big day 🥰

Date of experience: July 1, 2025
Nevada
1 review
0 helpful votes
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Tribble stitching and size
July 11, 2025

The dress is bad, and I need to return. Loose on the top and tight on the bottom. The stitching is awful.

Date of experience: July 1, 2025
Norway
1 review
0 helpful votes
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Nice dress
July 11, 2025

The delivery was on time.
Quality is good as described 👌🏽

Date of experience: July 1, 2025
Ohio
1 review
0 helpful votes
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Excellent experience
July 10, 2025

The dress I ordered arrived quicker than I anticipated. The quality and fit are great!

Date of experience: June 30, 2025
Montana
1 review
0 helpful votes
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The taffeta that is used for the skirt is extremely cheap, feels like a wind breaker. The bow isn't sewn to the dress, it attaches with a safety pin closure. The black material that is on the inside to cover the chest under the lace isn't sewn to the inside of the dress and moves around not covering the chest the way it should. Extremely disappointed and their return policy is almost impossible to be able to return the dress and get a full refund.

Date of experience: June 30, 2025
Texas
1 review
0 helpful votes
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Beautiful Dress
July 10, 2025

Very prompt and fast, fits like a glove my measurements were off just went on dress size but came out perfect

Date of experience: June 30, 2025
Kentucky
1 review
0 helpful votes
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Order Review
July 8, 2025

Awesome communication and the dresses are beautiful and fit perfectly! The entire process was super easy and my order arrived on time.

Date of experience: June 28, 2025
Minnesota
1 review
0 helpful votes
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Zero return policy
July 7, 2025

I mean seriously, you buy something, wait over a MONTH to get it, find out it doesn't fit…. And then read that there is ZERO return policy…. This dress is half price on multiple other wholesaling applications. Buyer beware.

Date of experience: June 27, 2025
Canada
1 review
0 helpful votes
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Petticoat injunction
July 5, 2025
Updated review

I sent an email before order and got a late response about my size being 22. They said to send an email after I placed my order but I don't know what waist size is 22 in centimetres and I didn't know what to say. It's just wrong and inadequate. If you say it 'fits all' then make it that way. Don't say what isn't true. Petticoats should be available by size like gowns, or at least in ranges like S M L XXL.
Now I have to pay to fix this petticoat that doesn't fit.
I loved my gown purchase but this changed my opinion of your company.

Date of experience: June 25, 2025

I'm buying a petticoat and I don't choose my size!
June 10, 2025
Previous review

I'm buying a petticoat and I don't choose my size! How are you going to send me a size 22?

Date of experience: May 31, 2025
Florida
1 review
0 helpful votes
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Vestido de boda.
July 5, 2025

En lo personal, no me gusto el vestido. Siento que se ve mejor en la imagen.

Date of experience: June 22, 2025
Washington
1 review
0 helpful votes
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Dress missing very very very unsettling
July 4, 2025

Very very very disappointing did I say I was disappointed made of honor Sister's wedding did not receive my address. They claim I put down the wrong address the correct address I sent them the address before they sent me my label with the address. It's the correct address. They also have my phone number no one called me to say that they cannot find the location because I could've walked out in the delivery person and how do I go to a wedding that I leave for tomorrow with no dress this is really sad. I should get a discount or refund or something. I got nothing but maybe if you can get back out to you today or maybe possibly tomorrow which I should be on an airplane tomorrow on my way to Indiana so sad unacceptable disappointing I will never order through them again very stressed out, least to say late late late

Date of experience: June 24, 2025
Michigan
1 review
0 helpful votes
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Terrible!
July 3, 2025

. I had to dispute all charges with my credit card company. Do not order from them.

Date of experience: June 23, 2025
Kentucky
1 review
0 helpful votes
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I ordered over 4 weeks ago and my dress is still not here! My daughter's wedding was 4/5/2025.
Very disappointed. I want a refund asap!

Date of experience: April 2, 2025
California
1 review
2 helpful votes
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I love the dress but it was big
April 7, 2025

I ordered the customized dress,
I am not sure if they did it wrong or I did the mesurares wrong, anyway the dress is beautiful for the price, I went to the toilette and they size it down and I LOVE it … I was a little sad cause I didn't like at the beginning cause was too big but after I size it up down, turn amazing. My recommendation make sure is your size, the bottoms in the back are stretchy so if
You want it tight you can size down. But the dress is so beautiful, everybody was telling me that. The material is okay- the top is transparent so you are all covered.

+2
Date of experience: April 7, 2025