Hebeos UK

Received my dress for my daughter's wedding, totally wrong colour which will not match her colour scheme and definitely not the colour I ordered. During the process of ordering I received a quick response from any emails I sent, but now despite several e mails requesting details of how I return dress and refund I am getting absolutely no response! So not only do I have to get another dress I am £150 out of pocket! I am now going to have to go through PayPal to try and get a resolution

Hebeos and other companies all use the same photot, just pasting different heads (look at the pictures), the copy and paste exactly the same reviews that they write themselves. I ordered wedding dress that never arrived. I was fooled and misleaded with delivery dates. I asked once about the dress built in bra, since then every few days I was getting the same reply over and over repeatitive... I was told to just 'be patient and wait' which I find very rude, customer service is SHOCKING. The dresses are made in China, you'll be lucky to receive your order at all. One week to my wedding and I am left with no dress and no money. Wish I saw these bad reviews before I wasted my money. Website now reported for scam and my solicitor will deal with lost money. I am absolutely disappointed and raging deep inside!

Unfortunately it hasn't been a great experience. Placed an order online for prom, dress takes roughly 2x weeks to get here for it to be the wrong colour as advertised on the website. Customer service is non existent expect to wait upto 48hours per email you send with very little communication on their end. I would not recommend!

Customer service is horrific - slow replies with very little help or knowledge.

After providing several times the same requested documents (proof of payment and invoice, which Hebeos anyway had because Hebeos issues these documents), as well as providing several valid ways of contacting me (phone numbers and email addresses), the support services told me to contact "local customs", which is ridiculous because I don't even know which "local" customs I am supposed to contact. The issue changed assignees multiple times, who did not show any willingness to help solve the problem. Support services didn't even tell me what the problem with customs was. There is nothing special in this order, which should be straightforward to deliver.

Poor quality of product andthe size does not correspond to the given dimensions. Also, very bad customer service. Try to contact them to arrange the return couple of days with No response.

Dress arrived damaged and finding the emails very unhelpful I needed a dress and they just offer to take 13% off my bill and keep a unusable product instead of offering a exchange.

Very unhelpful.

It seems to be very diffcult to return an item. Poor customer service and would not purchase again

Poor customer service. Received a generic reply and seems like a scam.

Not satisfied at all. I have 14 days to refund i followed your size chart and it wasn't accurate at all. I was sent a dress that fit horribly and i have to pay shipping back to china who knows how much that costs and won't refund shipping costs going and coming. It's been a horrible experience

It was so so. My 1st email question was never responded to. And even though u have 14 day refund policy I have to pay so many shipping costs for a problem that wasn't my fault

Bought a prom dress for my daughter. Delivery was slow, dress was poorly made and packed terrible. The dress was creased it was unwearable.
Like others when I asked to return the dress Anne from customer services told me the dress had been hand made so I couldn't return it! When I replied to say it hadn't been made to measure it was a standard size 6! After numerous messages they still insisted it was hand made so cannot be returned! What a load of rubbish

Not great due the dress being way to large and then costing me 3 quarters of the original cost to get altered. I took my measurements and compared to your sizing guide so was disappointed that the dress was so large and that i was unable to return for a smaller size. Returns should be allowed. I would not order from you again due to this reason. I would next time pay more and order from a company i could return if does nt fit me. Also you need to look at your sizing chart which to be honest is a complete waste of time and not to true to size provided.

I am writing to ask where my order is.As i have not yet received this dress. Could you please let me know who it is delivering it.This item is needed for may for my prom. Thank you in anticipation.Jessica Baines

Produit de mauvaise qualité, ne ressemble pas à ce qui est vendu sur le site. Vous ne respecter pas votre politique de retour. J'ai acheté une robe qui ressemble à un déguisement d'halloween pour un bal de finissant. Vous arnaquer les gens et vous êtes chanceux que je sois obligé au minimum de mettre une étoile. Très décevant et frustrant.

Remboursement de 35% ou 100%, mais j'assume tous frais d'expédition qui me reviennent au montant presque total du produit. Un arnarque....

I tried on several occasions to cancel my order after reading the reviews on line. I really wish I hadn't placed any order with this so called Company.

There is no telephone number and you can try and contact Hebeos UK any way, as you never get a response.
They have taken £133 out of my bank account and that's it. You never hear from them again. I must have tried at least 6 times to contact them and get nothing back. I'm sure this is deliberate as once they have your hard earned money, you don't hear anything from them.
This has caused my mental health to be a real set back as weddings can be stressful at the best of times. This issue with this Company has made things terrible both mentally and losing all my money as I don't think I have a hope in hell of getting that money back.

Useless. You never hear from them again

I ordered a sample of one colour of the bridesmaid fabrics so I could confirm it was the correct shade and quality that I was looking for.
I paid £10.00 for delivery in February only to be told after payment that I should expect the sample in May! Dread to think how long an actual dress takes to come...

No updates being given on my order despite me ordering it many weeks ago.

No customer assistance at all! They leave you without any update!

Nobody replied to my email

I have just received a dress I purchased which arrived very creased as was packaged in a small jiffy parcel bag instead of a large box even though I was charged over £20 for postage / packing.

I have complained to customer service person called Cherry - informing that I need to return the dress as it doesn't fit and very poor quality. She's refusing to process a returns label and refusing to refund me although this was not noted on the T@C that goods purchased was non refundable. I will not be buying anything from Hebeos and plan to take this complaint further

Very poor customer service, very unhelpful in dealing and resolving my complaint and refused to connect me to a manager

I knew this dress was cheap, but I didn't realize the lace would be totally different than the photos online. It's a completely different lace pattern, which totally alters the dress. I hate it, and I'm hoping to get a refund but their process is impossible to reach anyone.

No one got back to me! I’m still waiting on a reply.

Wmvery poor fabric. Does not reflect the cost. I will not wear the dress

I have received my order and it was very disappointing. The dress doesn't look like on pictures. This is absolutely ridiculous and unacceptable from the company end to reject the fact that dress looks completely different then in the picture as Hebeos is trying to say that I have to keep it as is.
The fabric and flowers are simply ugly and not corresponding to nice and elegant dress posted on your website. It's heavy, bulky, with some hard inserts overwhelming my breast and not highlighting the figure but making the bride look old fashioned and fat.
This is not the way to treat your customers, it's a shame to give such a big stress to the bride who is dealing with multiple arrangements for the wedding.
Customer's support suggestion is to donate it is very unprofessional, do you think people who are ordering dresses from you and spent $300 are ready to donate this money?
Hope to get a full refund and shipping label back as this dress I received is not the dress you guys advertised.

I am NOT satisfied with a product and trying to return it and to get my money back. It is very hard as customer service team is offering to keep ugly dress and/or donate it. Even though the website return policy clearly says the return and refund can be completed with no problems unless customer reached out in 14 days and return the dress unworn, with no damages and with its original label.

Unhappy customer dress nothing like picture when
I asked for refund or to change to another style wanted to give me a 70% discount of another garment

Won't buy again

Hebeos is the worst company I have ever come across! Their size guide is far from accurate and they don't offer free returns! Absolutely terrible customer service, avoid them at all times!

Complained various times about the misleading images used on the site, the quality of the dresses (see-through,misalighned trains and different colours) waiting for a full refund as this is illegal not give on within the allotted time period, truly disappointing service, ruining my wedding experience, leaving me £400 worse off and without a dress for a wedding in less than four months, such a shame :(

No stars, utter disappointment - never been treated so badly and illegally, ruining the wedding experience an utter shame :(