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Hebeos UKReviews 1,191

3.6
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Hebeos UK Reviews Summary

The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
423
quality
1,108
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2,183 reviews
GB
1 review
0 helpful votes
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Exceeded expectations
June 8, 2021

Ordered a prom dress for my daughter. After reading some external reviews I was dubious about the standard of dress we would receive. I can say it has exceeded expectations. Ordering was simple, I ordered a standard size dress and measured my daughter, went for the bigger size of her measurements. Really pleased with the fit, we will only need to take the length up.
The colour is beautiful and just as it says. Delivery was quick and tracked. Overall I would recommend this site.

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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Prom Dress
July 7, 2021

Arrived very very tightly wrapped up very creased and not carefully packaged as it should have been for a dress priced over £100

Date of experience: June 7, 2021
GB
1 review
0 helpful votes
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Prom dress
June 7, 2021

We chose the custom size dress and entered all of our measurements which was straight forward and easy to follow on the website.
Dress arrived today and is beautiful. Fits perfect, just a bit longer than my daughter wants so will get it taken up slightly.
No hassle and tracked order with no problems. Took 3 weeks to arrive :)

Date of experience: June 7, 2021
GB
1 review
0 helpful votes
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Prom dress
June 7, 2021

Excellent service, easy to track and trace and beautiful dress my daughter lived it

Date of experience: June 7, 2021
GB
1 review
0 helpful votes
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Prom dress
June 6, 2021

Delivery arrived well before the expected delivery date and the overall quality of the dress is brilliant. Would definitely recommend.

Date of experience: June 6, 2021
GB
1 review
0 helpful votes
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Missing loop for fastening
June 6, 2021

Ordered for my daughter's prom. Size comes up on the small side. Missing loop on the hook and eye fastening, now j have to pay someone to fit one, which I am not happy about.

Date of experience: June 6, 2021
GB
1 review
0 helpful votes
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Unexpected Material
June 6, 2021

Everything was great, the dress was coated in a net like fabric which wasn't what I expected from the photos, but it still looks great and overall am very happy with the product. I have not got my girlfriend to try it on yet, so I don't know what the fit is like yet, but other than that I'm happy with the result :)

Date of experience: June 6, 2021
GB
1 review
0 helpful votes
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Freya
July 6, 2021

Neither of the 2 dresses I ordered for my daughter! Please may I have a returns form or and email how to go about it.

Date of experience: June 6, 2021
GB
1 review
0 helpful votes
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Loved it!
June 5, 2021

Great experience overall, very happy with the service provided. However little worried when it arrived all clumped up in a ball but turned out great.

Date of experience: June 5, 2021
GB
1 review
0 helpful votes
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Wedding dress
July 5, 2021

I was a bit dubious ordering a wedding dress online. It arrived and it fits perfectly and I'd absolutely stunning! I feel amazing in it! I can't wait to wear it! Thank you

Date of experience: June 5, 2021
GB
1 review
0 helpful votes
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Very happy
June 4, 2021

Great product, great price, and unexpectedly fast delivery

Date of experience: June 4, 2021
GB
1 review
0 helpful votes
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Dress purchase
June 4, 2021

A well made dress and came as expected and in time

Date of experience: June 4, 2021
GB
1 review
0 helpful votes
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Good
July 4, 2021

The dress is nice but very small. I can't wear the dress.

Date of experience: June 4, 2021
GB
1 review
0 helpful votes
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Very good - would buy again
June 4, 2021

Great experience. The website was very easy to use and my package arrived in the given time.

Date of experience: June 4, 2021
GB
1 review
0 helpful votes
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Poor packaging
July 4, 2021

The dress was ok
But it arrived rolled and tightly bundled in plastic wrapper and was all wrinkled
Not how a wedding dress should be packaged

Date of experience: June 4, 2021
GB
1 review
0 helpful votes
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The dress is poor quality
July 4, 2021

I wouldn't suggest ordering from here, and putting your hope into your dress especially I'f u have little to now time to find a dress and if you on a budget

Date of experience: June 4, 2021
GB
1 review
0 helpful votes
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Product packing
June 4, 2021

The packing of the itemwhen it arrived was in very poor condition and was not of good enough quality to protect the item. The packing was smashed and it was lucky that the item was not damaged as there was very little to protect it.

Date of experience: June 4, 2021
GB
1 review
0 helpful votes
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Lovley
June 3, 2021

Amazing service through email and the website, lovely dress and material just didn't suit me

Date of experience: June 3, 2021
GB
1 review
0 helpful votes
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Wrong colour
June 3, 2021

The service was great but we ordered a burgundy dress and its come in a dark red so my daughter is upset about that.

Date of experience: June 3, 2021
GB
1 review
0 helpful votes
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Very good
June 3, 2021

Dress looked exactly like pictures, straps were a little bit long and front a little awkward but nothing a little altering can't fix.

Date of experience: June 3, 2021

From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!


hebeos.co.uk
Rickmansworth, England, United Kingdom