The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Very good service. Dress came much quicker than expected. It fitted beautifully only a tiny bit too long but otherwise extremely happy with the whole experience. We were very nervous ordering online but would definitely do it again.
Perfect fit using ‘made to measure'.
Well finished.
At the start I was kind of nervous given that I have never bought anything in this shop so when I bought my dress I was just hopping it wouldn't disappoint me. When a bought the dress it said that it woul take 12-15 days for the dress to be made and 5-7 days for the dress to arrive meaning that it would take 3 weeks and that exactly how long it took i was very satisfied with the period of time that it took for the dress to arrive since the day I bought. Now talking about the dress, it doesn't exactly look like the picture given of the different body shapes but even though, if you want to by the dress just buy it if you feel like buying that dress just like having a connection with it, the texture of my dress I loved it and I'm surely going to enjoy it in PROM!
The dress is amazing, it's a perfect fit all over, absolutely beautiful. Thank you so much and thank you for all your quick responses, I really appreciate, I would recommend you to anyone.
The experience with Hebeos could of been much better than what it was i think the company needs to have a better understanding of their custmers and communicate with them.
My experience has been fabulous with Hebeos I received the exactly same dress as it was pictured its even more beautiful in person and I am really pleased with my dress.
Great website lots of choice dress arrived on time slight issue with beading not fixed on properly but easily mended
Amazing dress looks absolutely gorgeous. Cannot believe value for money
Came fast and exactly as pictured, cannot wait to get married in it!
Easy to order. Waited a little while for dress but that was to be expected, dress arrived 1 week after expected delivery date. Customer service and quick response to queries were great. Quality of material really nice x
I did email this company initially to see if finance options were available at all and unfortunately there weren't, but as the price was amazing it didn't take me long to save up and finally get the exact same dress that I had ordered before from else where, but it never arrived. This is the only place where I could get that same dress I had fallen in love with before and it came very quickly indeed
Easy ordering process. It was delivered on time and the dress is beautiful and well made. I would recommend and use again. Thank you
Dress looks amazing but doesn't look the same colour and the dress needs to be altered as its too long
Not good. Had to buy another prom dress as the dress not fit for purpose. Completely see through from the waist down. Not suitable for my daughter to wear
Am happy with my wedding dress and am looking forward to order more
Pretty good, but, trouble trying to pay. Everything else worked very well.
Good fit, slight delay in shipping liked the colour of the dress it seems well made
Great service and fast delivery, would definitely recommend and I would order from them again
Even though I was told I would have a tracker I didn't have access to it until I asked, the dress came quite loose and is shiner than the picture
Answer: Virtually impossible to speak to anyone or get any sense from them
Answer: Please do your research as this company has operated under several names previously
Answer: You will be lucky if you get hold of them and if you do, they fob you off with a 5% refund and that's even the case when it's their fault. I was advised by them that if I wasn't happy, then sell the dress!,
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