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Hebeos UKReviews 1,191

3.6
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Hebeos UK Reviews Summary

The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
423
quality
1,108
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2,183 reviews
GB
1 review
0 helpful votes
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Well done!
June 18, 2021
Updated review

Website good to navigate and shop, easy shopping, size exact what it says on the label and website, beautiful fabric, very pleased, thought I may have to make one but Hebeos came to the rescue.

Date of experience: June 18, 2021

Ok to navigate and shop
May 29, 2021
Previous review

Ok to navigate and shop

Date of experience: May 29, 2021
GB
1 review
0 helpful votes
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Wedding dress
June 18, 2021
Updated review

I have no complaints at all about this company, totally straight forward, gorgeous dresses pictured and delivered

Date of experience: June 18, 2021

Wedding dress
June 18, 2021
Previous review

I have no complaints at all about this company, totally straight forward, gorgeous dresses pictured and delivered

Date of experience: June 18, 2021

Great shopping site, easy to use size guide, wide choice...
May 27, 2021
Previous review

Great shopping site, easy to use size guide, wide choice of beautiful dresses

Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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Wedding Dress
June 17, 2021

At first I was concerned when I had not received any communication from the company regarding my order. However the custy service team were more than helpful and the dress arrived a lot quicker than expected. The quality of this dress is amazing, the fit is true to size and I could not be happier! Affordable and great quality!

Date of experience: June 17, 2021
GB
1 review
0 helpful votes
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Stay clear!
July 17, 2021

We ordered the dress for my daughters prom, it turned up left on the doorstep in full view all day. It's way too small! Out by 5inchs on the zip on the back and inches out around the thighs! Then the seams were coming undone!
So all in all really bad workmanship, really bad communication and don't want to give a refund! Stay clear!

Date of experience: June 17, 2021
GB
1 review
0 helpful votes
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Prom dress
June 17, 2021

My daughter was very happy with the dress, good quality and fast service

Date of experience: June 17, 2021
GB
1 review
0 helpful votes
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Good service
June 17, 2021

A custom dress in just over 2 weeks was great and cost less then I thought it would

Date of experience: June 17, 2021
GB
1 review
0 helpful votes
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5 out of 10
July 16, 2021

Ordering and delivery were perfect and can't fault it. The item needs to be altered though, it's not like the picture unfortunately but with some alterations it will be fine.

Date of experience: June 16, 2021
Greece
1 review
0 helpful votes
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Red dress
June 16, 2021
Updated review

The dress was beutiful but despite that i bought it in a custom size it was bigger than expected but over all it looks pretty

Date of experience: June 16, 2021

I can't wait for my dress
May 27, 2021
Previous review

I can't wait for my dress

Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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Excellent
June 16, 2021

Excellent choice of dresses for proms, weddings etc. Took my daughter's measurements as per their instructions and ordered her prom dress using them. Dress came quickly and fits her perfectly just needs a bit taking off the length

Date of experience: June 16, 2021
GB
1 review
0 helpful votes
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Fantastic lovely dress!
June 16, 2021
Updated review

Not bad although live chat was never available
No confirmation of delivery that the package was dispatched or on route for delivery no signature. But once I received the dress it was very nice! I'll post a picture soon!

Date of experience: June 16, 2021

Not bad although live chat was never available
May 27, 2021
Previous review

Not bad although live chat was never available

Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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Return
July 16, 2021

I have emailed and messaged from delivery date i need to return this dress its faulty

Date of experience: June 16, 2021
GB
1 review
0 helpful votes
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Gold prom dress
June 16, 2021

Was a bit dubious, as never ordered from this company before, the order process was very simple and the dress has arrived a lot early than expected. The dress is beautiful but not what I was expecting, it is ALL sequins yet the picture doesn't give that impression, thought it is extremely beautiful

Date of experience: June 16, 2021
GB
1 review
0 helpful votes
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It took quite a while for the dress to be delivered.
The dress was beautiful but very small so i need to return it.

Date of experience: June 16, 2021
GB
1 review
0 helpful votes
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Easy to order and shipping was quick. Be aware that you have to order a lot bigger than your actual. Size. My daughter is a UK size 10- 12. I ordered a 16 but to tight.

Date of experience: June 15, 2021
Washington
1 review
0 helpful votes
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Unimpressed
July 15, 2021

Ordering was easy and the products turned up on time
However they were not as described and I cannot get a response to return these items
Come on Hebeos this is not good customer service!

Date of experience: June 15, 2021
GB
1 review
0 helpful votes
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Very happy bride
June 15, 2021
Updated review

Only took 3 weeks and my dress has arrived and it's absolutely stunning. I can't wait to wear it on my special day

Date of experience: June 15, 2021

So far all amazing can't wait to receive and review...
May 25, 2021
Previous review

So far all amazing can't wait to receive and review my dress

Date of experience: May 25, 2021
GB
1 review
0 helpful votes
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Product Review
June 14, 2021

The dress was perfect, but I think the measurements were a bit wrong as it was a size too big. But after tailoring it was amazing!

Date of experience: June 14, 2021
GB
1 review
0 helpful votes
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Amazing
June 14, 2021

Perfect quality and looks exactly like the image! Was worried shopping from this website because i didn't know if it was trustworthy but i'm glad i did now because it's beautiful and come in time for prom :)

Date of experience: June 14, 2021
GB
1 review
0 helpful votes
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Prom dress
June 14, 2021

It came in 3 weeks. Very beautiful dress. Unfortunately Prom was cancelled. But very satisfied with the dress.

Date of experience: June 14, 2021
GB
1 review
0 helpful votes
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Loved my dress
June 14, 2021
Updated review

Pleasantly surprised, from ordering to receipt of my dress was really good and was really happy, I have had a couple of alterations which I new I was going to do anyway but but the cost is still way below the cost of a dress bought from a wedding dress boutique.

Date of experience: June 14, 2021

Pleasantly surprised
May 24, 2021
Previous review

Pleasantly surprised

Date of experience: May 24, 2021

From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!


hebeos.co.uk
Rickmansworth, England, United Kingdom