The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
I ordered a wedding dress and it was not at all like the picture extremely disappointed. I
Do not recommend anyone to buy dresses from hebeos. Package came damaged and dress torn. To spend so much and then end up with such a dress is any brides worst nightmare.
It was a slow despatch & delivery but got here in the end
For the shipping of the item it come within a really good timescale I was informed when the package was on its way and an estimated delivery time. As for the item bought I absolutely love it the only thing I can pick out that I am a little disappointed in is that some of the cotton detail has become loose so will have to tidy this up myself.
Good styles, perfect for what we were looking for, making shopping so much easier and pleasurable, I highly recommend your to anyone and everyone thank you all so very much
Easy to order and quick to be made and delivered, there was detailed guidance regarding the measuring which made things easier also
Easy to order let's hope the quality is good
My daughter looks beautiful in the prom dress that was a style she particularly liked- slightly dramatic and not found elsewhere. £136 with P&P. Perfect fit. Slightly lower quality than I was expecting and packed into quite a small bag causing lots of creases
Never recieved any info, confirmation of order or a reciept. Was getting a bit worried. But it arrived early and is beautiful.
Really easy and helpful they were quick to answer my questions love the dress awesome and the price was amazing can't wait for my day.
Had my wedding day and everyone loved the dress it was awesome
Really easy and helpful they were quick to answer my questions love the dress awesome and the price was amazing can't wait for my day.
Really easy and helpful hopefully I'm happy with my dress
I ordered this dress in light blue and it was disgusting. The quality was awful, it didn't fit, wasn't what I ordered and had a fishy smell coming from the fabric :(
I was unsure about ordering but went for it and the dress is beautiful, fits perfectly
Amazing fits perfect and looks just like the photo
The dress is lovely. All measurements were perfect except for the bust. Tall, slim girl and the dress ran 5 inches to small. Too late to return. Had to fix with ribbon. Beautiful otherwise.
Good from ordering to delivery. Happy with my royal blue prom dress for my daughter. Size was good too.
Size guide very good, dress fits like a dream - we deducted 5cm from the finished length we wanted (which was a couple of cm off the floor) but dress still touches the floor in high heels! Not to worry, looks amazing and my daughter is delighted as it's for her prom. Overall very happy with quality and service!
Dress is lovely but not as expected. Sleeves are slightly puffed which wasn't evident on the photo, and it will need some alterations (which I expected anyway)
To be fair for the price it is good quality however if i could possibly have shopped around and had the budget/funds I'd have shopped in store rather than online
We had to chase for update as we did know what was happening with the order
I received the dress for my granddaughter for her prom, it arrived 10 inches too small, I was told to take it to a Taylor how can you make a dress bigger! The dress cost me £170, looked more like a dress that would cost 20 at the most still waiting for a return address. Avoid at all cost
Amazing first time experience would definitely use again
Answer: Virtually impossible to speak to anyone or get any sense from them
Answer: Please do your research as this company has operated under several names previously
Answer: You will be lucky if you get hold of them and if you do, they fob you off with a 5% refund and that's even the case when it's their fault. I was advised by them that if I wasn't happy, then sell the dress!,
Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!