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Hebeos UKReviews 1,191

3.6
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Hebeos UK Reviews Summary

The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
423
quality
1,108
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2,183 reviews
Sri Lanka
1 review
0 helpful votes
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Disappointing wedding dress
July 26, 2021

I ordered a wedding dress and it was not at all like the picture extremely disappointed. I
Do not recommend anyone to buy dresses from hebeos. Package came damaged and dress torn. To spend so much and then end up with such a dress is any brides worst nightmare.

Date of experience: June 26, 2021
GB
1 review
0 helpful votes
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Miss
July 26, 2021

Ok - items came on time. The fabric choices were ok. But not all that I wanted or asked for

Date of experience: June 26, 2021
GB
1 review
0 helpful votes
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Great lroduct
July 25, 2021
Updated review

It was a slow despatch & delivery but got here in the end

Date of experience: June 25, 2021

Confusing paypal transaction
July 4, 2021
Previous review

Confusing paypal transaction

Date of experience: June 4, 2021
GB
1 review
0 helpful votes
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Brilliant
June 25, 2021

For the shipping of the item it come within a really good timescale I was informed when the package was on its way and an estimated delivery time. As for the item bought I absolutely love it the only thing I can pick out that I am a little disappointed in is that some of the cotton detail has become loose so will have to tidy this up myself.

Date of experience: June 25, 2021
GB
1 review
0 helpful votes
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Good styles, perfect for what we were looking for, making shopping so much easier and pleasurable, I highly recommend your to anyone and everyone thank you all so very much

Date of experience: June 24, 2021

Easy choices and easy ordering
June 4, 2021
Previous review

Easy choices and easy ordering

Date of experience: June 4, 2021
GB
1 review
0 helpful votes
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Prom Dress is Quick Time
June 24, 2021
Updated review

Easy to order and quick to be made and delivered, there was detailed guidance regarding the measuring which made things easier also

Date of experience: June 24, 2021

Easy to order let's hope the quality is good
June 2, 2021
Previous review

Easy to order let's hope the quality is good

Date of experience: June 2, 2021
GB
1 review
0 helpful votes
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Prom dress
July 24, 2021

My daughter looks beautiful in the prom dress that was a style she particularly liked- slightly dramatic and not found elsewhere. £136 with P&P. Perfect fit. Slightly lower quality than I was expecting and packed into quite a small bag causing lots of creases

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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No confirmation email
June 24, 2021

Never recieved any info, confirmation of order or a reciept. Was getting a bit worried. But it arrived early and is beautiful.

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Really easy and helpful they were quick to answer my questions love the dress awesome and the price was amazing can't wait for my day.

Had my wedding day and everyone loved the dress it was awesome

Date of experience: June 24, 2021

Really easy and helpful they were quick to answer my questions love the dress awesome and the price was amazing can't wait for my day.

Date of experience: January 17, 2021

Really easy and helpful hopefully I'm happy with my...
December 18, 2020
Previous review

Really easy and helpful hopefully I'm happy with my dress

Date of experience: December 18, 2020
GB
1 review
0 helpful votes
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Disgusting
July 24, 2021

I ordered this dress in light blue and it was disgusting. The quality was awful, it didn't fit, wasn't what I ordered and had a fishy smell coming from the fabric :(

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Prom dress
June 24, 2021

I was unsure about ordering but went for it and the dress is beautiful, fits perfectly

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Wedding dress
June 23, 2021

Amazing fits perfect and looks just like the photo

Date of experience: June 23, 2021
GB
1 review
1 helpful vote
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Prom dress.
July 23, 2021

The dress is lovely. All measurements were perfect except for the bust. Tall, slim girl and the dress ran 5 inches to small. Too late to return. Had to fix with ribbon. Beautiful otherwise.

Date of experience: June 23, 2021
GB
1 review
0 helpful votes
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Prom dress
June 23, 2021

Good from ordering to delivery. Happy with my royal blue prom dress for my daughter. Size was good too.

Date of experience: June 23, 2021
GB
1 review
0 helpful votes
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Size guide very good, dress fits like a dream - we deducted 5cm from the finished length we wanted (which was a couple of cm off the floor) but dress still touches the floor in high heels! Not to worry, looks amazing and my daughter is delighted as it's for her prom. Overall very happy with quality and service!

Date of experience: June 22, 2021
GB
1 review
0 helpful votes
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Ok
June 22, 2021

Dress is lovely but not as expected. Sleeves are slightly puffed which wasn't evident on the photo, and it will need some alterations (which I expected anyway)
To be fair for the price it is good quality however if i could possibly have shopped around and had the budget/funds I'd have shopped in store rather than online

Date of experience: June 22, 2021
GB
1 review
0 helpful votes
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Amazing
June 21, 2021

Amazing dress and overall very quick turnaround would definitely buy from them again!

Date of experience: June 21, 2021
GB
1 review
0 helpful votes
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Better information
July 21, 2021

We had to chase for update as we did know what was happening with the order

Date of experience: June 20, 2021
GB
1 review
0 helpful votes
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Avoid
July 19, 2021

I received the dress for my granddaughter for her prom, it arrived 10 inches too small, I was told to take it to a Taylor how can you make a dress bigger! The dress cost me £170, looked more like a dress that would cost 20 at the most still waiting for a return address. Avoid at all cost

Date of experience: June 19, 2021
GB
1 review
0 helpful votes
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One shoulder appliqué dress
June 19, 2021

Amazing first time experience would definitely use again

Date of experience: June 19, 2021

From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!


hebeos.co.uk
Rickmansworth, England, United Kingdom