Hebeos UKReviews 1,191

Apart from having an excellent service, I really appreciated the extra effort made when I made a mistake in the order and customer service assured me it was being handled accordingly. Sure enough, the order arrived as requested.
Top-notch service!

I am delighted with this dress! I wasn't at all sure what to expect but thought that for the price asked it was worth trying. The colour is beautiful and exactly as pictured, and it's put together really well. I ordered a size 6 for my (petite) 15-year-old daughter's prom next year and there is a bit of room if she grows. The lace back is gorgeous and the boning around the torso is perfectly sewn. It arrived within the three weeks stated and although I was worried it looked as if it was stuffed into the packaging, it was folded nicely and there were no creases to deal with. I will happily recommend this company!

Easy to order but thought delivery charge very expensive yet is UK

I would definitely choose a dress from this company again

The dress is mostly lovely, however when I received the white dress the mesh sleeves are an orange brown. I have queried this with the company who have stated the colour is as the pixtures on the website, it is not. They have kindly have offered a refund but I don't want this. The dress should be as ordered so this has influenced my rating. I rate highly the price and the quality and the swiftness in response of the customer support team who are very polite and friendly

The dress fit perfectly. Looks exactly like the picture shown

I was a bit nervous ordering a wedding dress online without trying it on first but I took the plunge and I'm so glad that I did! The dress is beautiful, it fits perfectly, the quality is far better than I expected. I would recommend you take the plunge too!

Seen this dress on another website for a £1800 exactly the same and just fell in love with it! When I ordered this dress I was really concerned as seen a few bad stories about this site. Have received the dress in less than the time scale provided and fell in love with the dress even more when I seen it in person.

I love the dress and I cannot fault in anyway a small wait on delivery but worth the wait

Very good service quick and easy and straight forward on ordering

I love my dress; fits well however the train is more than seen in the picture and actual dress has beading all round in picture however dress received does not have the beading but material pattern looked okay. Product received on time.

Easy to order and it is a Beautiful dress when it arrived. Better than expected

I was a bit on the fence about ordering my wedding dress online and have never heard of this site before but the ladies are always super pleasant and happy to help you. My dress arrived and fits perfect and looks amazing! Everything Iv wanted and more

I ordered this dress which was made out of the cheapest, most synthetic looking fabric. The sewing around the waste made it pucker and puff out on the chest. So I decided to return it. Well that is when the drama began. Hebeos tried to do everything to frustrate my right to a return. They will email once a day only to slow the process down. They will not give you the return address but instead try to negotiate an amount for refund should you keep the dress. So for about 2 weeks I was emailing daily asking to return the dress and get my right to 100% return, and they were constantly saying we'll give you 20% refund to keep it, 30,40% etc right up to 70%. I got fed up and took the 70% but you should insist on the return address and right to 100% refund. I was so infuriated with the way they obstructed a return that I would never shop here again and would strongly encourage others not to as well.

Amazing customer service' friendly staff' the dresses are also high quality' and also the stitches are perfect I usaly am very picky when it comes to Stitching' they wer perfect thankyou'

Everything has been so simply from start to finish. I was kept up to date on my order and it even came early!

Hebeos was really easy to use, they answered emails promply. It only took 2 weeks from order to delivery of 3 dresses for my 9 year old daughter. The dresses were well made and a great fit. I was very pleased!

I received my order on-time, and when I opened I was shocked to see how great the dress is, it looks way better than what I expected, the quality is great
Well worth the purchase am such a happy customer right now.

Great to have custom made dress to my exact requirements

Exactly how it was described and pictured and fits amazing! Great quality for the price. I will be purchasing more in the next few months for my bridesmaids