HayneedleReviews 474

This is the worst company ever. I purchased $200 Patio Umbrella and it broke when I wanted to open it for the third time. I got $100 a use out of it to expensive for my taste. I bought this through Walmart and I guess that I should have read the reviews on this company before buying this item. When I contacted PlumStruck all they send me was an email stating that it was past 30 days and I could not return the item. I can't believe that a company can get away with this. I will contact the BBB to make sure that more people are aware and will not purchase items from this company. I don't have just $200 laying around to waste on nothing I could have bought me something nice that lasts.

So impressed with Hayneedle. Ordered a desk, first order with them. Good price. They sent statuses and notified me of a brief delay even though it still arrived well within the expected time frame. I called customer service a couple of times and promptly got a nice helpful person on the phone. They contracted with a great company for white glove delivery. And when it arrived with minor damage (not done by the delivery men) I opted to keep it, so I wouldn't have to wait weeks for a replacement, yet report the damage--they immediately refunded a nice amount to me no questions asked. Didn't even ask to see my photos of the damage. Great experience with Hayneedle. I'll be back.

Beware offers of 10% off coupons on this site!
When first shopping on hayneedle they offered me a 10% discount with the restrictions that it was good for 72 hours. When I went shopping on their site on every page the 10% offer was a banner at top, with no exclusions. When i went to checkout the page would not accept my 10% off coupon. I called their 1-800 number and was told that there are a list of exclusions but they didn't know where. They were no where to be found on the site and were certainly not included as a link on the coupon. After 20 min on the phone with a cust sve rep did she find the exclusions list 2 pages deep in a help file. The exclusions included 100's of brands and probably 10,000's of items. They would not honor their offer and did not return letters of complaint requesting my 10% discount.

THIS IS AN AWFUL DEAL, I ONLY PURC. B/C I THOUGHT THAT IT CAME W/ THE CHAIRS (AS IT SHOWS IN THE PICTURE) BUT AFTER ALREADY PAYING FOR IT, AND IT BEING IN TRANSIT SOMETHING TOLD ME TO JUST CHECK AGAIN TO BE SURE. AND VERY SMALL UNDER FEATURES IT TELLS YOU TABLE ONLY. WELL APPARANTELY THE COMPANY WANTS YOU TO PAY $50 TO SIP BACK TO THEM AND THEN THEY MINUS THE SHIPPING FROM REFUND. READ THE REVIEWS, IVE HEARD THEY ARE SCAMMERS. WISH I WOULDVE BEEN MORE CAREFUL. I JUST TRUSTED WALMART, AND I DIDNT PAY TO SEND BACK B/C ALOT OF REVIEWS SHOW PPL SENDING BACK FOR REFUND AND NOT BEING REFUNDED, THEY HAVE NO CONTACT # ANYWHERE ONLINE.(SERIOUSLY) SO I DIDNT WANT TO RISK NOT BEING REFUNDED. THIS SHOULDVE BEEN $100 AT MOST... NOT $160 WHICH IS WHAT IT COMES UP TO WITH SHIPPING. THE CHAIRS ARE MORE THAN $50 IM SOO PISSED! BUYER BEWARE

I would give Hayneedle a -10 if I could. They promise that customers will be satisfied with products or they can be returned. From their website: "We will credit you for the total purchase price upon our receipt of your return. Products returned under this policy are eligible for a refund to the original method of payment. If you are returning a product that was originally purchased with a gift certificate or as a gift, you will receive an in-store credit as your refund." What they don't tell you is that they deduct for shipping. I was quoted a 10.00 cost for the return but they ended up deducting $17.00 from what I paid. They customer service rep. Was a moron and the company misrepresents itself. I can't believe that in this day and age a company would not stand behind it's customer service and refund the cost of the item. This company is horrible!

I ordered a jewelry box from Hayneedle last night and, within minutes, the charge came through my account along with a separate charge from Hayneedle in the amount of $1.00. I contacted them immediately asking why there was another charge to my account. Nick wrote that they sometimes assessed a $1.00 fee if they had trouble putting the charge through and that it would take 3-5 business days to refund the $1.00. I'm calling my bank in the morning and report it as a fraudulent charge. I believe they're doing this to hundreds of customers and earning interest on our money for 3-5 business days. Let's let them know we won't tolerate their criminal behavior. If this happened to you, CONTACT YOUR BANK IMMEDIATELY.

I ordered a jewelry box as a Christmas gift. It showed up to my house about 4 days quicker than they projected. Normally that would have been a good thing. The only problem was that I would have shipped it to a different location knowing it would come so quickly. The box was marked in huge letters with the contents - thus taking the surprise out of the gift.

When I opened the box to look it over, and it was in good shape. Thank goodness I looked inside. The felt was destroyed in 3 of the 4 drawers. It was obvious there was no quality checks done. This was the Saturday before Christmas and I needed to get this replaced asap. Dennis from customer service was so gracious to offer me 15% off the price I paid to keep it "as is" or return it. What a slap in the face! I wanted a replacement in time for Christmas, but my request was ignored. Hayneedle has really helped make these last few days before Christmas a real pain in *******@ss trying to replace the gift.

I would highly suggest not ordering through these people. It appears to be a crap shoot if you will have a good experience or not. I played and lost even after reading the reviews because "it won't happen to me."

I ordered a bookcase on this site for my daughter as a xmas present on dec 12. When by dec 21 there still was no sign of it i called hayneedle to track it. They said it was picked up by fedex and didn't know anything else. Said they would call back. Never did. Called again and they said they were about to close and i would not receive a call back until mon or tues. Since xmas is on wednesday that would do me no good. Customer "advocate" could have cared less and was very snooty. I cancelled the order and called my credit card company to dispute the charge. I have never bothered to wirte a review of a company before, but the service was so bad that i am actually searching out sites to post this and warn others

I wish I had looked up this company before ordering from them through Walmart. I feel Walmart should hold accountability front he crap these people are getting away with. I purchased a $164 dollar item & after no responses from them helping us out as to WHERE my item is, although it shows it "shipped" it's still never left the facility! Aftter looking them up & seeing all these horrible reviews, I am going to assume I am out of the $$$ & that is that. Ughhh!