HayneedleReviews 474

Do yourself a favor and do not buy from this company. I ordered two beds. The first was packed well. The second was not packed well, missing parts, and I'm not talking about nuts and bolts, actually wood pieces, and some of the wood pieces were cracked. They said they would order the parts and send them to me but it could take up to 21 days. I said I would rather return the bed and have them send another one since they arrived 10 days after I ordered. They said they would refund me $100 to fix it myself. Seriously? The bed is made of wood, off white, and was missing pieces of the actually bed! I'm supposed to find someone to remake the wood pieces?

We were excited to receive a big outdoor patio umbrella with LED lights as a Christmas gift. This summer we assembled it and the lights did not work. I tried calling their customer service number which was difficult to find in their web site and not listed on the assembly instructions. After and hour of waiting for someone to answer I gave up. I then found a form on their website to send their customer service a message which I did asking for help to determine why they were not working and their response was as follows; Unfortunately, the umbrella is manufactured overseas and there is no one to contact. I guess they don't use telephones overseas? What BS. I will never buy from them in the future.

I bought two "Belham Living Pecan planter boxes in brown. I got the first one out of the box and liked the style, but had to redrill some of the holes for the screws because they were off. I was able to cover them so it was not a big deal. I then proceeded with the second planter. One of the sides was cracked in half. The materials seemed to be packed well, so I could only imagine that the box was thrown around during its journey. I took it to a nearby Walmart where I was able to return it. Because I already had the first one assembled, and liked it, I went home and figured this was just a fluke and ordered one more. It arrived two weeks later - four days ago. Naive me, went out yesterday and bought plants to plant in my new planter boxes for my front porch. This morning I got up early to assemble my second planter box to find that the same side was broken! What is going on here? Did they send me the same broken planter again? I took it back to the Walmart this morning. I now have to buy a third one... wait another two weeks? Who can I talk with? This stinks!

I have shopped at Wayfair and Overstock (great experience) and also did get some nice bar stools from Hayneedle with no problem... i decided to order a mirror. The worst experience ever. They said they were unable to get a hold of me which was complete BS becasue i ordered from them in the past. Then preceded to tell me that they had to ship it back to the fullfillment center and then charged me freight and a restocking fee. So I had to pay for 1/2 of a mirror that I will never see. Then when I told them I still wanted the mirror and would pay 1/2 the freight fee it was out of stock. In the process the emails i received from their customer service were pretty much to bad for you. I asked them to call me because I could not understand how they could charge me for 1/2 of a mirror that i was never going to get. No phone call... I had to call them and then sit on hold for 45 minutes. That is when I was told that they would split the difference of the freight fee. So I am getting only 1/2 of the cost of the mirror refunded. I would recommend not purchasing anything from Hayneedle EVER... I know I will never shop there again I would rather pay more else where then go through this again! You know it is bad when the customer service people only give you there first name and there last name initial... I wouldn't give my full name either if I gave that kind of service! BEWARE!

We purchased a gazebo from Hayneedle. Com and it came with parts missing and no instructions on how to put it together. After one E-mail to them, I got the instructions on how to put it together, but not the missing parts. Numerous E-mails to them and still no missing parts, just excuses and some money back. So, we now have a 90% assembled gazebo in our back yard that we cannot finish putting together. I would have to agree with most of the posts that this company has about the worst customer service I have ever dealt with. Thank you Hayneedle for not caring about your customer and giving very poor customer service.

I ordered two pillows from Hayneedle that were delivered but were the wrong color. The order had a 30 day return policy. I used the Hayneedle Refund Web page to request a refund and return authorization within 2 days of receiving the order. The Hayneedle refund page (shown below) looks real, but is unfunctional. After multiple tries it would not advance to the next page. I then sent an email to them explaining the problem and that I wanted to return the item. Hayneedle did not respond by email. I called on two different occasions *******884) and both times spent over one hour on hold and they never answered. Thus, I am unable to contact Hayneedle to obtain a return authorization.

I ordered an stone Angel statue for my best friend as a birthday gift... it arrived with a huge horizontal crack. I have emailed at least 5 times and as of this writing am currenty on hold for one hour as of this writing. I just don't have time for this. My poor friend has a huge broken angel to deal with, I am out $263.00, it is truly a shame and I feel responsible. Hayneedle, where are you? Why are you still in business? Are you happy you are making so many people unhappy with bad practices and non-existent customer service? Not refunding money for damaged merchandise? This is a form of fraud.

In mid April I ordered a Mesa-44" white ceiling fan from Hayneedle through Walmart.com. When fan arrived it was a Mesa-42" ceiling fan. I felt that it was an honest mistake and tried to get a hold of Hayneedle without success. I returned the fan and ordered another Mesa-44" ceiling fan which Walmart advised me to do. A few weeks later I received another fan. It was a Mesa-42" ceiling fan. I was totally upset. I tried to email Hayneedle but they said that my order number was invalid. I am at wits end. I still want the Mesa-44" fan but it appears that Hayneedle does not care about their customer service or correcting their stock on hand. I want them to overnight me a Mesa-44" white ceiling fan at thier expense or they can keep thier products and I will find another company to do business with.

I am not able to review the item I ordered from Hayneedle because I never received it. I ordered a dresser and it was shipped quickly but it sat at a local FedEx facility for two weeks and every time I called FedEx about it, it would change to being delivered that day and of course never was, now it just disappeared into thin air. I am not sure what actually happened to it or If it was never shipped and I got a fake tracking number? Hayneedle only response was to refund my money through their extremely slow email costumer service, which of course was nice of them but it would have been even better if they used a shipping company that actually delivered the item! UPS delivered a similar sized item very quickly from another online company, no problem! Needless to say I will no longer order from Hayneedle because of their shipping company!

They charged me for a purchase I have never made. I didn't know about this website until it appeared on my CC as a charge from Hayneedle. Now I will have to waste a lot of time and energy during this time. I am sure the customer service rep from my CC doesn't want to hear me complain when there are more important things going around right now. With this experience I will NEVER go to or buy anything from Hayneedle. As a matter of fact I will make sure none of my family & friends go to the website & purchase anything.

I brought a beautiful couch from walmart is braxton faux leather couch that was $405.41. Well to my surprise I got a Nathaniel grey couch that is $331.33. The pictures will be uploaded below. I contact them they want to give a refund with a return I have a newborn Im not taking him out during this pandemic to print a label for something I didn't do. All I asked for was the $74 difference because Ill accept the couch. Why is it so hard for them to fix they $#*! up. Im a single mother I could use that $74 for diapers tv stand etc never again. I won't stop until I given my money back!

I ordered just a simple fire table and what I got was not even close in the design. I told them I wanted an exchange and they said "here's your return label and we can issue you a refund" they wanted me to buy a new box (because I cut my box open with a box knife and they don't have a box I can return in) and send it back because they "don't do exchanges"
So now I'm stuck with a product I didn't even order but paid for because I'm not spending money on a box so I can send this back and it's too heavy for me to take to a shipping store anyways. I asked for a partial refund and I'll just keep the incorrect item and they said "we sent you a return label and your refund can be processed 4-7 days after we receive the return" so I don't know if they even read my email. I asked them to call me to talk to customer service and they said they just email. DON'T DO BUSINESS WITH THIS COMPANY! Glad I didn't buy more!