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Hayneedle has a rating of 1.8 stars from 474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hayneedle most frequently mention customer service, credit card, and delivery date problems. Hayneedle ranks 752nd among Furniture sites.
This company does not typically respond to reviews
I ordered a replacement tarp and paid 9.99 for 2 day shipping I was mad when I found out it has 3 day processing time. But then they got there within 5 days and the item was perfect. I am very pleased and happy with the product.
They sent me around and around for months! They stopped responding via email, so I had to call to speak with a supervisor, and even after that, I had to stay on them because they wouldn't return calls or emails on their own deadlines. Then they promised me a refund, but turned around a week later and changed their mind. Wouldn't uphold the warranty, and offered me a crappy replacement of an entirely different product! Absolutely ridiculous.
They sent me around and around for months! They stopped responding via email, so I had to call to speak with a supervisor, and even after that, I had to stay on them because they wouldn't return calls or emails on their own deadlines. Then they promised me a refund, but turned around a week later and changed their mind. Wouldn't uphold the warranty, and offered me a crappy replacement of an entirely different product! Absolutely ridiculous.
Tip for consumers:
Buy directly from the manufacturer of you want to use the warranty
Products used:
Mattress
Ordered some cabinets 8/31/23. They were supposedly coming in 4 boxes, 3 were delivered by Fedex, 1 was not delivered because it was damaged. After 3 weeks of hearing very excuse known to man from Hayneedle I was told on 9/20/23 the damaged package was not going to be delivered because Hayneedle had been acquired by Walmart and all of their customer service options were "frozen"... $874 worth of cabinets... not going to be delivered. I was told I could rebox the delivered pieces, send them back and be given a refund when they are returned. I have opened a dispute with my credit card company and filed a complaint with the NY Attorney General. Absolutely the worst customer service I have ever experienced. Oh and one more thing... I'm getting daily emails from these morons telling me about their latest deal.
Tip for consumers:
Hayneedle SUCKS
Products used:
Nothing. They never delivered my full order and did not communicate the issues involved
Bad service and no communication they lack in caring whither or not you get ALL the items you ordered
Tip for consumers:
It's 3rd party and their customer service is poor
Products used:
Nightstand
. wrong item... 203 llbs... cant reach anyone and where in the hell am I supposed to put this! Now what I ordered says it's back ordered. Hayneedle hasn't answered the phone in two days but they have 500 dollars right now!
Ordered ceramic bird bath. Packed lousy and arrived broken into pieces. Ordered a large purchase. Shipping date vague then said shipped. Never got it. Emailed. Said oh the shipping people lost the order, really? Did say they are crediting my money but in the meantime they had my money for like three weeks. Would never order again no matter how nice they appear to be. Surprising they are in business as it appears I'm not the only one with shipping woes.
Tip for consumers:
Not reliable
Products used:
None
I am not able to review the item I ordered from Hayneedle because I never received it. I ordered a dresser and it was shipped quickly but it sat at a local FedEx facility for two weeks and every time I called FedEx about it, it would change to being delivered that day and of course never was, now it just disappeared into thin air. I am not sure what actually happened to it or If it was never shipped and I got a fake tracking number? Hayneedle only response was to refund my money through their extremely slow email costumer service, which of course was nice of them but it would have been even better if they used a shipping company that actually delivered the item! UPS delivered a similar sized item very quickly from another online company, no problem! Needless to say I will no longer order from Hayneedle because of their shipping company!
Avoid this company and save your money! When I initially placed an order for a Men's Valet Stand, I received an email stating that my purchase is on back order. A couple of hours later I received another notice stating that my order was being shipped. Right away I suspected that they were sending me an item that was returned by another customer. When I received the package, I could see that it had been opened and resealed.
Products used:
Proman Products Excalibur Wardrobe Wood Valet Stand
I received 2 Highly damaged mirrored night stands. I was told by customer service that I should go to a store near by and purchase Bubble wrap and packing tape so I can securely pack the damaged pieces before shipping it back. Now I have to wait almost a month for a refund and they were just rude!
Tip for consumers:
Order from someone else that has better customer service. Example; I have always had the best customer service with pottery barn and overstock!
Products used:
Nightstands
I ordered my item 21st july. They say they cant ship it till the 8th of august. But some peoples reviews said they got theirs in 2 days. I really hope i get my item when they say ill get it. They say some how an item shipped on the 8th will be here on the 13th. Really hope it will be. Also i need this item to help start my business if i knew it was going to take 4 week for an item to get to me i would have never ordered from them. Update they canceled my order! Thanks will never do business there again.
I tried to buy a $2000 outdoor dining table set and they cancelled my order because the billing and shipping were different. Seriously this is 2022 - fire your fraud team for being so incompetent. This was my first and now my last order I will ever place with you. I hope you go out of business. Truly terrible business practices.
I purchased a 900gsm towel set from them. At 900 grams per square meter you would expect the towels to be the thickest on the market. What arrived was thin like beach towels and certainly not worth the money I paid for them. I asked them for a refund as was told I would have to pay for shipping. They told me I would receive a return address label within 24 hours. It has been a week and I am still fighting to return the cheap towel set.
Tip for consumers:
Avoid this site
This company is incredibly frustrating to deal with. I had an order cancelled 5 times because their system couldn't handle different billing and ship to addresses despite me having a "customer service" agent place the order for me 3 of the 5 times. I guess this one is on me because as the saying goes fool me once shame on you, fool me twice shame on me. Nice product that I was trying to order but they just can't deliver. I got it on Wayfair no problem.
Tip for consumers:
Use anyone else
Products used:
I tried to order a bed. I never successfully was able to place the order as they kept cancelling it.
I ordered a cabinet from hayneedle that arrived looking like it fell off a truck twice. After you receive product that is completely destroyed, it will be on you to transport this to where they tell you to return it. Which will mostikely be a FedEx warehouse, and if one is not close to you, have fun hauling a 200 lb box to the next town.
Tip for consumers:
Don't waste your money or go through the hassle.
Products used:
None
Bought a patio set over 2 months ago, still haven't received it. They blame the shipping company. They used NSD which has a worse rating than them. Will not ever do business with again and would not recommend anyone else to either.
Tip for consumers:
DON'T
Products used:
none
Do not use this company! Hayneedle canceled my order because of their antiquated security system that will not allow you to send it to a different address other than your billing address. I placed an order using my American Express and the correct billing address and had the item shipped to my new home. The order was canceled by Hayneedle even though Amex said that the payment was authorized and provided an AUTH #. The explanation I received was that the security system did not match the addresses. Where do you have a company that does not allow you to send it to another address? Bad Business Practices!
The lamp shade was dark and looked burnt and used and literally smelled like they found the lamp shade in a garbage dump with bowel movement. Seriously. I had to wash my hands for 2 minutes after i picked it up to look at it. How can they do that to their customers? They should have negative stars for this company. Smh
Since Hayneedle wouldn't allow me to leave this review on their site, I wanted to provide my experience here… Table arrived broken beyond repair from 3rd party manufacturer/ shipping company; return process was painful with no option to simply replace the table as opposed to sending back the 9 boxes (1 large box and each chair (8) individually boxed) in total. Was told if I wanted a replacement, I'd have to place the entire order again, even without my refund. When I opted for the full return and refund, again dealing with the 3rd party shipping company, they failed to pick the return during the original pickup window and had reschedule, pushing back the ability to get my refund timely. The full set of boxes was picked up on May 10th and 9 days later, I still have no confirmation on whether my return was received nor have I received my refund. I will not do business with Hayneedle again. Beware.
Living rm furniture titled "hand rubbed leather" is really bonded but buried in description! Beware! They won't make it right after you've paid for it and find out the truth when it starts falling apart! They're heartless and could care less that you were deceived and won't buy there again! Unless you are a furniture expert you won't even think or know to look further into a leather furniture description to see if the leather really means "bonded". I just thought my furniture was leather because that's what it said. But when it started peeling I googled how to tell if my leather furniture is real. That's when I found out that some leather furniture is bonded. That means that it is very thin leather bonded or glued somehow to fabric underneath it. And overtime it can begin to peel unlike genuine leather furniture which does not do that. I bought my furniture four years ago thinking that it was going to last me a very long time. My brother has purchased genuine leather furniture and it does not peel and lasts at least 10 years. His never peeled. So I contacted Hayneedle customer service and after telling them my experience they defended themselves by saying that it says bonded in the description. So they are covered because it told the truth somewhere in the listing but not in the title. So for someone like me who is not a furniture expert and went by the title of the product and didn't know to read in the description and even look for the word bonded I was just a victim of a sneaky listing in the end. They did not want to help me in any way. Terrible customer service. The customer was not right. Hayneedle was right in a very wrong way. I will not support their business again.
Tip for consumers:
They’re sneaky about listings. Be sure to read in the description and if there’s a word you’re not familiar with look it up.
Products used:
Poor quality bonded leather furniture
I ordered a replacement tarp and paid 9.99 for 2 day shipping I was mad when I found out it has 3 day processing time. But then they got there within 5 days and the item was perfect. I am very pleased and happy with the product.
Products used:
Outdoor canopy tarp
I ordered a specific mirrored chest and received the wrong item. It took several long phone calls on hold and back and forth emails before hayneedle realized the wrong chest was sent. It weighed over 250 lbs arrived a week before we were told it would be here and was dumped in our home entryway.It occupied a lot of space in our entryway for over 3 weeks with no sense of urgency to be picked up. We were told it would be picked up multiple different days which didn't happen. I had to make more phone calls directly to the shipping company to get a scheduled pick up. I will NEvER do business with hayneedle again. They don't care about their customers and make little effort to make things right. So unprofessional.
Tip for consumers:
Buyers beware
Products used:
Na
Ordered a few of their rain barrels. Received an e-mail with an estimated delivery timeline. Delivery timeline came and went. I logged in to the account to check on things. See a notice that delivery was completed. I then pull up the tracking number and see no entries except paperwork being sent to the shipper. No activity in a week. I end up e-mailing customer support and receive a reply to the effect of "looks like it's lost, oh well, here's a refund".
I couldn't have the courtesy of being informed they never intended to deliver the product or they had stock issues. I had to go through their website, read conflicting delivery information and reach out to be informed that I had been wasting my time for weeks waiting for delivery to be completed when they had no intention of delivery or notifying me about the purchase. If they were courteous or organized I could have ordered barrels from another supplier and received my items by now. Now I'm out several weeks of my time for nothing.
When I tried to post the above review to their website they would not let it be published. They won't allow valid criticism to show on their platform. Awful.
Tip for consumers:
Don't.
I have unsubscribed over 20 times and they keep sending stuff every day. Never again with this company. They constantly ignore my requests.
Tip for consumers:
Once you order something from them, they send stuff to your email at least twice a day. I have tried to unsubscribe and even received a reply that they will not do it anymore. I guess I just need to block them.
Products used:
Storage cabinet
After posting my reviews, Richard from Hayneedle's Escalation team contacted me, had the trucking company contact me and set up delivery, and also contacted Affirm to advise them the merchandise was being returned and to start the refund process. I appreciate the concern finally, just wish this could have been done to begin with. Nothing so dufficult just right. Thank you Richard
I placed my order with Hayneedle on July 30 for a patio sectional set from Walker Edison on their website the dimensions stated the furniture was 32 inches high when I received the merchandise on August 9 the merchandise was 26 inches high I called Hayneedle about this discrepancy and they said that they would need to check with the manufacturer could I please hold I said sure he came back on and he said the manufacturer said they do not ship out anything that small so I asked him you're telling me I'm lying then no I'm just telling you that the manufacturer said that that cannot be the correct measurements I told him again I can send you a picture where I have it measured and it's at 26 inches I also noted that on the lighting from the manufacture it says the height is 27 inches so the manufacturer who is calling me a liar even on their paperwork has the dimensions as 27 inches high which still is wrong so The representative from hay needle then told me I could have the item returned and they would ship out another one and I said well is it going to be a short one or is it going to be the right height I don't know I don't to ship it back out to you and I said no I don't want another short one and then he told me because we used their financing for 12 months no interest that I would have to get wait for them to come pick up the merchandise then it would be another two weeks before they will issue me a refund for the merchandise and that then after all that I could go ahead and I could go ahead and re-order in a month from them I said I need to speak with the supervisor he transferred me to a supervisor she told me all they can do is send a trucking company to contact me about when they can get the merchandise schedule the delivery and then it'll be two weeks after the merchandise is received before I will get a refund on the credit in the meantime when the payment comes do I have to make a payment on merchandise I do not even have because of their paperwork situation they cannot just issue things they have to go through all the different departments so in other words they send me the wrong merchandise I had to wait a day wasted day for us the wrong merchandise to come now I have to wait for the trucking company to call me to schedule another day where they can come pick it up so now I'm wasting another day and in the meantime I'm going to have to make a payment on merchandise that I don't even have because it will take approximately six weeks to figure out how to give me back the refund. The supervisor was so polite as to offer me the opportunity to order from Hayneedle again which I told her that will never happen and that I will be leaving the reviews on the Internet rest assured so this doesn't happen to any other innocent people
FIRST they uncharged the color I wanted on a chair that they DID NOT say was low on stock...(20%) THEN 2 day after I ordered WITHOUT ENOUGH TIME TO GET ANYTHING FOR New Years...they cancelled my order as out of stock. Worst company ever
Tip for consumers:
Do not count on them
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Hayneedle.com believes everyone deserves a home they love. That's why we're here? To help people find the right furniture and d̩cor for their space, style, and budget. After all, at the end of the day, we all go home?_ because we love what's waiting...
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