HayneedleReviews 474

I have unsubscribed over 20 times and they keep sending stuff every day. Never again with this company. They constantly ignore my requests.

This company is incredibly frustrating to deal with. I had an order cancelled 5 times because their system couldn't handle different billing and ship to addresses despite me having a "customer service" agent place the order for me 3 of the 5 times. I guess this one is on me because as the saying goes fool me once shame on you, fool me twice shame on me. Nice product that I was trying to order but they just can't deliver. I got it on Wayfair no problem.

I have nothing but good things to say about Hayneedle even though they're basically the middle man. I did have a wonky situation where I purchased two nightstands and a dresser. The nightstands shipped and the dresser was marked shipped but used the same tracking numbers as the nightstands. I called a total of four times to initiate my concern and follow up to ensure I didn't get burned on a pricey dresser (ex. Showed it shipped/delivered when actually it didn't), every time my wait was less than two minutes if that. The customer service personnel were all polite and very helpful. They sent an email to the supplier to figure out the issue, found out it was on backorder, and told me it would ship Dec 22nd 2021, and sure enough it shipped this morning. I was scared my dresser was going to be mia, but I will forsure continue doing business with Hayneedle.

My item arrived fast, even before it was scheduled to arrive. There was a problem, I emailed right away and received a response right away. It was all taken care of in less than 24 hours. Would definitely recommend.

I ordered a specific mirrored chest and received the wrong item. It took several long phone calls on hold and back and forth emails before hayneedle realized the wrong chest was sent. It weighed over 250 lbs arrived a week before we were told it would be here and was dumped in our home entryway.It occupied a lot of space in our entryway for over 3 weeks with no sense of urgency to be picked up. We were told it would be picked up multiple different days which didn't happen. I had to make more phone calls directly to the shipping company to get a scheduled pick up. I will NEvER do business with hayneedle again. They don't care about their customers and make little effort to make things right. So unprofessional.

Do not buy from them! We bought an end table and it was broke. We could not assemble it. They told me over and over they refunded me. I never saw it. I disputed the charge with my credit card and Hayneedle still got out of it! DO NOT PURCHASE FROM THEM!

Ordered and received 2 sets of 2 (total 4) Ventana outdoor patio chairs, they arrived as expected, undamaged, by FedEx, on time. Because they were so inexpensive I thought they might be shabby but am delighted with the appearance and quality. The negative reviews must be the only people who bothered with a review.

DO NOT order from this company. They cancelled my order, then shipped it after I had bought something else. And shorted my return by $70.00. Never again will I order from them

I placed an order for a 5 piece Chintaly Kalinda dining set. I only received 2 chairs. I called Hayneedle & was told I only ordered 2 chairs. I provided them with the correct order # and invoice showing 5 pieces. Hayneedle stated there was an error in the posting and it should have only been for 2 chairs.

I ordered a dining set from Hayneedle. I should have known when the address was incorrect on my package that this was only the start of bigger issues. Once Hayneedle worked with FedEx to add my apartment number to the box, I was shocked when I received it. I'm not even sure you would call the packaging a box. It was very tattered and worn cardboard. Of course upon opening the package, the dining table was cracked in multiple places. Since I had already spoken to Hayneedle regarding the shipping debacle, I called right back to let them know the table was broken and sent images via email. They let me know that the supplier would be shipping a replacement tabletop and gave me a FedEx tracking number to track it. Over a week later, the supplier had still never even sent the tabletop to FedEx. I contacted a few times to inquire about the status and ask Hayneedle to contact the supplier to get my item sent out. Hayneedle gave me the run around and said to wait two more business days before they would refund me if the item wasn't set. The tracking finally updated, and the package was out for delivery today. Well guess what? Hayneedle forgot to give the supplier my apartment number AGAIN! FOR THE SECOND TIME! It is Saturday and Hayneedle customer service is closed until Monday morning. If I ever do get the table top, I probably won't even be surprised if the second table top. In fact, I am expecting that to be the case. This has been a stressful and completely horrible experience. To spend hundreds of dollars on something and to feel like you are getting scammed is the absolute worst. I wish I would have looked up reviews on Trustpilot before purchasing from this retailer. DO NOT PURCHASE FROM THEM! You will definitely regret your decision.

The lamp shade was dark and looked burnt and used and literally smelled like they found the lamp shade in a garbage dump with bowel movement. Seriously. I had to wash my hands for 2 minutes after i picked it up to look at it. How can they do that to their customers? They should have negative stars for this company. Smh

I would give them zero stars if it were an option! I purchased a bed, but never received it. Of course they were paid as soon as it shipped. Somehow it got lost in transit. I waited patiently to no avail. Still no bed. I purchased a bed from a local store and cancelled the bed order with Hayneedle. At first they gave me the run around. They first said I would have to wait until the bed was found and returned to them before I could get my refund. Finally, after more communications, they finally agreed to refund me. It has been nine days since the refund was suppose to be given. I have contacted them several times and I am still being given the run around. I plan to report them to the BBB. I would never do business with Hayneedle again! I certainly would not recommend them to family or friends.

I purchased a desk during moving had it delivered to my new house, didn't start to set it up until after I had everything in my house and painted. I went to return the desk because it was damaged, Walmart told me they weren't accepting returns because of Covid. I waited to return them and just tried to return the desk and they are unable to process my return because it's over the 90 day mark. Hay needle sells damaged items and doesn't care about their customers.

I ordered a few garden statues, I knew they were heavy and assumed a company in business for many years would know how to ship heavy weight fragile items, well you would be totally wrong. Instead of packing them individually they packed the two heaviest items weighing over 70-lbs together, and then the smallest statue of only 10-lbs by itself. Well of course the large box looked like it got dropped and a hole in the side as not weight markings on it. The statue broke off the rabbits foot. I even sent them photos of the box damage and warned them that whomever is performing their shipping fulfillment they should address the poor quality of their packaging and stupid method of over packing as costing them money. I got refund I will admit, so she really wanted this statue so I figured it was a mishap and try to order just that one again. Unbelievable that did such a bad job packing the statue and the box was damaged again and hole in box and this time not only the foot was broken off but the ear. To boot they could not even provide me the right tracking number as the email notification showed my supposed package going to Papillion, NE instead of Colorado. To boot this company does not offer any service support hours on Saturday for a shipping company this is horrible, I would warn all others to find your product elsewhere and purchase as this company is not one that is reliable.

Hayneedle informed me that the fee for expedited delivery was per order and not per item. Wrong. They charged me per item of furniture. Hayneedle informed me that I would receive my expedited shipment by a certain date. Wrong. The items were not even shipped out by that date. I then cancelled the order but the manufacturer sent it out anyway. Hayneedle is a website for a variety of manufacturers. They have no idea when the orders will ship and have no authority over the order once it is sent to the manufacturer. Wait times for customer service are between 35 and 45 minutes. I will never shop with them again.

I ordered my item 21st july. They say they cant ship it till the 8th of august. But some peoples reviews said they got theirs in 2 days. I really hope i get my item when they say ill get it. They say some how an item shipped on the 8th will be here on the 13th. Really hope it will be. Also i need this item to help start my business if i knew it was going to take 4 week for an item to get to me i would have never ordered from them. Update they canceled my order! Thanks will never do business there again.

After some deep digging around I figured out that Hayneedle made up a name for their fake manufacturer "Belham Living" this is who they said made our umbrella and therefore could not replace the handle."Belham Living" is not the company that made the umbrella, it's not even a real company. We found the tags of the actual umbrella manufacturer stuck inside, and the company is" Treasure Garden" we will be contacting Treasure Garden(a legit company) to let them know that Hayneedle is stealing their product and passing them off to consumers under a fake name.