barry w.

I ordered a few garden statues, I knew they were heavy and assumed a company in business for many years would know how to ship heavy weight fragile items, well you would be totally wrong. Instead of packing them individually they packed the two heaviest items weighing over 70-lbs together, and then the smallest statue of only 10-lbs by itself. Well of course the large box looked like it got dropped and a hole in the side as not weight markings on it. The statue broke off the rabbits foot. I even sent them photos of the box damage and warned them that whomever is performing their shipping fulfillment they should address the poor quality of their packaging and stupid method of over packing as costing them money. I got refund I will admit, so she really wanted this statue so I figured it was a mishap and try to order just that one again. Unbelievable that did such a bad job packing the statue and the box was damaged again and hole in box and this time not only the foot was broken off but the ear. To boot they could not even provide me the right tracking number as the email notification showed my supposed package going to Papillion, NE instead of Colorado. To boot this company does not offer any service support hours on Saturday for a shipping company this is horrible, I would warn all others to find your product elsewhere and purchase as this company is not one that is reliable.