Hayneedle

My fiance and I ordered a coffee table/accent table set from Hayneedle. We were really looking forward to this set as it was nice and matched the style we were going for. We got our purchase in the mail only to find that the table was damaged as well as the box it was delivered in. We called Hayneedle and they offered to replace it and send us a label to ship back the original. We were content and waiting for the second shipment. We finally get the second shipment to find an even MORE destroyed box, with a damaged table, and all of the hardware was opened and thrown in the box. This package looked to have been returned prior. We were extremely disappointed that this is the quality of service we get, especially after already receiving a damaged product the first time. We really enjoyed shopping at Hayneedle but after them not being able to deliver a quality product and not really doing anything besides offering free shipping for return of our damaged products, we will no longer be shopping with them. We are extremely disappointed with the service that had received.

I read all of the negative reviews on this place on here & I was very scared because the majority of them were very negative. But I found a ridiculous deal on Hayneedle that I could not pass up. For anyone that hunts or shoots out there, you've probably heard of Zeiss scopes. They have a Zeiss Terra 3x on there right now (Sep '14) for $192... if you know anything about Zeiss getting one new for under 200 is unheard of. Bear in mind this is their bottom of the barrel model, but still an amazing price, it's 300-350 everywhere else.

So... I went for it! I ponied up the extra $5 for fedex shipping (highly recommended) since I heard of so many shipping woes & I paid thru paypal & charged it to my AmEx (thru paypal) so in case they screwed me over, like everyone else apparently, I could contest it with both and not have to deal direct with Hayneedle only.

I ordered on Monday & the scope arrived Friday (today). I haven't field tested it yet, but this scope is crystal clear & definitely is a Zeiss as far as I can tell. Zeiss is even running a $50 rebate at the moment so I think I'm gonna get it for $147. I can't believe it, one of the best deals I've ever gotten.

I feel very bad for everyone that got screwed but hayneedle hooked me up bigtime. If you see something on there for a crazy deal, you feel like gambling & decide to pull the trigger do it thru paypal & with fedex. Also keep in mind that most positive purchasers don't write reviews, mostly negative ones, which compelled me to review on a few of these consumer reporting sites.

Good luck!

Ordered a Dining Hutch/Buffet and Credenza for $2,200. The bumbling delivery company hired to deliver the 2 pieces ran a fork lift through the Dining Hutch. Had to call Hayneedle to send it back. Why? The shipping carton was 2 flimsy boxes (one on top, one on bottom - taped together in the center). Oh, the styrofoam is just a hair over a 1/2 inch to protect this expensive piece. Called Eagle Furniture and asked who packages this furniture using materials weaker than a shoebox? Got dead air response. Eagle Furniture proudly states they are an American company, I told them then to package their expensive furniture like an American company should! Yesterday, the replacement Dining Hutch/Buffet arrives. Deliveryman says his instructions are leave at the door an 85" inch tall furniture piece. What happened to my "room of choice" Hayneedle guaranteed me room of choice. Not according to him. It shows up packaged in a similar fashion with 2 small cartons (top and bottom) taped together in the middle to partially keep them together. More of the flimsy 1/2 inch styrofoam used sparingly by Eagle Furniture. Remember this was a $2,200 order. Laurel & Hardy delivery company get a '0' review, Hayneedle a '2 star' review, and Eagle Furniture company a '-1' review for claiming to be a proud American company.

I ordered 2 wardrobes and according to the UPS lost them. As a result of this they went ahead an caceled the order. My husband went ahead and place a second order since the firt one was lost and canceled. A week later we get the first shipment (the canceled one) and when we called to cancel the second one since we don't need 4 wardrobes, they said they cant cancel the order. Nice! They don't work with customers and I wouldnt reccomend buying from this site unless you want to get ripped off!

I most recently purchased a rain barrel base to match the rain barrel I purchased from there last year... not sure why I reordered from them? So, I'll start from the beginning:
Last year I ordered a green 50 gallon rain barrel from them and when I received my package and opened it, I had a composter! I called them to explain the problem and they seemed more than willing to take care of this. Well, three weeks later, I finally had the right item. So, this Spring, I ordered a matching stand for the rain barrel I had purchased from them and it comes in brown vs. green. When I e-mailed them with the problem, they seemed very disinterested and offered to take 15% off, if I would keep the brown one. I told them since I had gone thru a problem with them last year, that they could keep their rain barrel stand and I'd buy from another vendor. There was no effort on their part to extend any further level of customer service. Three weeks later I received my refund after they'd had their item back two weeks before.

This company is a disaster. I placed an order for two sets of patio furniture which I was very excited about. A couple days later, I went back to my confirmation email to check the order status page. I was completely shocked to find on the order status page that apparently my ship status was "cancelled." I never received any communication letting me know that my order was cancelled. And my card was charged. When speaking with a customer service rep (nice guy, couldn't take it out on him because it's not his fault that the company is a mess), I was told that the order was cancelled "for my protection." Supposedly my order did not pass an internal review process because my shipping and billing address were different. I'M MOVING, hence the need for buying new furniture. My billing address is my current address, and the furniture was set to be delivered to my new apartment. Now the two products that I previously purchased are out of stock, and I'm out of patio furniture. Thanks for completely wasting my time, Hayneedle. I read numerous similar reviews and complaints online. I will be sure to warn others to stay away from this site.

On March 14,2013, I ordered a "Stone Resin Wicker Design Propane Fire Pit Table with Burner Cover" from Plum Struck, via Amazon. The item arrived in a sealed wooden crate. After using a saw to open the item, then hiring a person to help me move the 250 pound fire pit to my patio, I discovered the ignition switch does not work; the fire pit does not work.

Plum Struck is refusing to resolve the issue. Hayneedle and other major websites that sell the same item, post that the item has a 6 month manufacturer's warranty; they state that if there any issues, they will work with the manufacturer to make sure the issues are resolved. DO NOT USE PLUM STRUCK. Use Hayneedle and other websites that sell the same items.

Cliff Freid

I purchased almost $1200 worth of outdoor furniture from Hayneedle in the middle of March. I was told a few days later, by the freight company, that the furniture never made it to them. They said it was lost. I contacted Hayneedle who told me to wait 72 BUSINESS HOURS before they would know anymore information. That's 2 weeks. Ridiculous! I called again today to have Hayneedle either ship me out a new set of furniture I already paid for, or give me a full refund. They refused to ship out furniture and told me a refund would be difficult because the order was "closed". I have an open case with the BBB and have already rejected the charge on my credit card. FRAUD FRAUD FRAUD FRAUD FRAUD.

I ordered a piece of furniture that I had to assemble. The large wooden piece serving as the top has a massive crack in it. Assembled the rest as I had little time later to do it and hoped for just that one piece to be sent and then quickly add it. Instead they sent a whole new box. And the color didn't match at all. So wasn't useable and I didn't like the color as much. Wasn't going to reassemble a whole new piece and dismantle the other. Customer service somewhat helpful, but will never order again when they can't deliver a good product. Instructions had one major error in them (or someone put the lettered stickers in the wrong spot). Once I spoke with customer service about a problem I was having getting the drawer slides and she was not trained on it and could only read the same directions I had. I needed to release the drawer from the slide. I figured it out and told her what to do so she'd be able to actually help people in the future. Frustrating first experience and will never buy from them again.

We had bought a crib set with toddler rails and bed rails, with the matching chest and dresser, from cribs.com, a part of hayneedle. We had a big problem at the original purchase time as they had to keep on delaying our delivery (we had a small window), but eventually made it work around their delays. But then the delivery people dropped it on our front sidewalk, and left! (I was already 6 months pregnant... so how was I supposed to help lift these heavy pieces up the stairs?).

Well, in our crazy life that was at that time, we had overlooked that we never received the bed rails. Fast forward to 11 months later when I suddenly need the bed rails, the company wouldn't honor the fact that they never sent them to us, and would force us to buy a new set. Why would I lie about not receiving the bed rails? IF I had them, what would I do with an extra set?

The company, knowing that we would never be able to convert the bed to a full bed without the bed rails, is despicable in their practices in not honoring what people ALREADY paid for. I will admit that 11 months for a claim is a very long time, but as anyone who has an infant knows, time flies and things get forgotten).

Please be warned about this company. Customer service is horrible unlike other internet sites.

I order a baby gate and I got the wrong product send to me. Some parts for baby gate and I paid $23 for this junk because I wanted a baby gate. Can somebody call please
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