Harbor Freight ToolsReviews 290

Customer Service and Knowledge of Staff in the Titusville FL location leaves much to be desired. Received a 25% of coupon we went to utilize on a trailer that was NOT excluded in the fine print. However, the management decided that they would incorporate the trailer into a name brand of tools on the exclusion. When questioned on this they stated it was indeed that brand….
After purchasing the trailer and review of the title and receipt it was once again determined it did not fall into the exclusion category so we reached out to the corporate service line. We were informed they cannot assist us and a District Manager would reach out within 5 business days well at 3 weeks later we are yet to receive any follow up!
I would not recommend! Just remember Good Service isn't Cheap and Cheap Service isn't good proves true again!

My first time at the store in Claremont NH maybe my last. The person at the register was not friendly and when I asked about a price at the register display was different then price on shelf I got an attitude from him. The manager gave us a refund of the amount over, but was not kind. Customer service is not the same as it was years ago when I was in retail. The customer pays your pay check.

The cus service in Clarksville TN is so aweful I avoid getting their products. Especially the managers like Angelica. Products aren't worth the bad service. Crappy quality and crappy service is a bad combo. Lowes or even Walmart have better selections sometimes for your price and they usually have way better cus service.

I purchased a battery-operated liquid transfer pump. I installed the batteries and it simply did not turn on. I went to the store to return and was asked: "Did you put any liquid through the pump." My response, "it never turned on, how could I put liquid through the pump?" They then held the tube to the light, smelled the ends, and wiped with a cloth. Basically, calling me a liar. They said the pump cannot be returned in-store. I said why?, I purchased it in-store. The manager came over and asked me, again, "did you put any liquid in the pump?" Same answer, "how could I if it NEVER TURNED ON!" After 10 minutes, 2 employees, holding up the rest of the line, they reluctantly refunded my purchase. All this for a $9.00 item. Oh my God, they really need lessons in customer service. I will stick to Home Depot or any other supply store before stepping foot in this place again. Can't stand their attitudes!

I went to Harbor Freight after seeing that they were giving 25% off purchases on 1/2/2023. I wanted to buy a 5 tier set of shelves. Got to the register for checkout and was informed that the 25% off was for members only. This fact was not mentioned in their ad on social media. Harbor Freight should make it clear in their ads that their discounts do not apply to everyone.

Update: I called up the add which was in effect for the 25% off after Christmas Sale and it did say for Members Only. My Bad

I was sent a text From Harbor Freight describing a discount. It said and I quote "Harbour Freight: Hurry, the BIG New Year's Sale is almost over! Take 25% off any single item- expires tonight" ( point to URL for sale)

I bought a leaf blower battery and a couple of less than $2 items. Question, which item do you think they took the 25% off of? Right, the less than $2 item rather that the nearly $80 battery. I pointed out to them the error and they quickly brought up a super small exclusion that was also very blurry. They said the Atlas battery was excluded. I had gone on their website to see the sale and enlarging the very very fineprint and I could not read it even then. My point is that in my opinion this is deceptive advertising plain and simple. I will NOT be doing business with this business ever again. I hate being suckered into a store only to find unreadable small print exclusions. Beware when you buy things on sale at this business!

I bought 2 new 3/4 hp sewage pumps. BOTH were defective. After weeks, finally got a refund. Then I received a 3 ton Pittsburgh floor jack for Christmas that apprently was reconditioned. When I opened it up to use it, it was missing parts and one cylinder leaked so much oil the bottom of the box was soaked in jack oil. There was nothing to hook the handle into. When I returned it to the Boardman store, the manager said it was sold as is and "tough luck" refusing to replace it, repair it or refund. Next will be small claims court.

Too bad. When I lived in the Akron area, I stopped the Coventry store for 10 years with never a problem. I can see why their ratings are so poor (1.5 stars out of5). I wouldnt even give them 1 star if thst were possible! BEWARE!

I do believe this scum would rather cheat ya out of a dollar than earn ten, it is my own fault, I've known it for awhile and fell for their lies again..

Bought 150$ worth of gift cards and they were shipped to the wrong address. This place won't provide tracking and says they can't do anything. They refuse to get back to me and their customer service is the absolute worst. I'd not buy anything from them if I were you. Worst company I've ever dealt with by far.

Harbor Freight is well known for cheap tools and a good price. What you may not know is they have bad customer service when it comes to orders. I ordered shelves 3 months ago and still do not have them. What is extremely upsetting is trying to get help to track them down. I call weekly with no resolution. I'm told someone will call me and no one ever does. I'm told it was shipped however I never received them. Now I'm told they are trying to find out why shipping does not send them. The list of excuses goes on and on and on and on. I truly am amazed that this company can stay in business with all the lame excuses and poor customer service. I won't let up on my shelves but I will NEVER buy or do business with this company again. I'd rather pay more to get good service. The old saying, you get what you paid for applies.

Bottom line, If you order from Harbor Freight be sure to read all the reviews on their shipping and store itself.

Harbor freight eight channel security system.
I purchased a security system model *******, at some point the system see lost video so I called Technical support, Technical support told me that my hard drive needed to be replaced so instead of replacing it with a 1 TB which is what's standard with this unit, I decided to replace it with the 2 TB a couple hundred dollars, after replacing the hard drive I found out that that was not the problem the problem was in the power cord so I replaced the power cord and the unit was up and running again, that night I noticed the night vision wasn't working, I phoned technical support again, once again support went through the manual and couldn't resolve the problem, the tec suggested that I take it to a repair facility, I waited several days and called back hoping I could get someone that would be able to help me, this person was worse than the last, he repeatedly told me if there was a light shining in the lens it would not allow the inferred to engage, I must've told him sixty times whatever is shining on those four cameras has been shining on them for four years, he asked was it Configured and was it setup for motion, I told him neither of those things has anything to do with the issue, he told me he's not in my home so he doesn't know what the problem is, after that statement, I simply said, I don't need a technician to guess what the problem is I can do that, am now frustrated, no solution.

I purchased an item for cash for under $10 at Harbor Freight Tools. Did not open or damage the package in any way. Through clear packaging, was obviously not what size would be needed. In less than 24 hrs after purchase, with receipt in hand I tried to return to the store. Even with receipt, they require name, phone number and to just one last little piece, to scan in your Drivers License. None of this is made known at time of purchase, and the front of receipt states receipt needed for returns. HOWEVER on the back of the receipt, it states that the will collect the Drivers License information and possibly share with a 3rd party of the return that you made. You are a criminal just for bringing back an obviously un-opened item with receipt in hand! Do yourself a favor and any person you know, keep away from this junk dealer, who uses such deceptive practices and refuses even a refund less than one day later with receipt for an item that was simply not the appropriate size. Will never enter their door again, will tell of this to all who will listen and hopefully cost this company 10,000 times the items value in lost business.

While in their store off South Central & southern, I asked the cashier if they had a certain item, once getting the help, I proceeded to get the item when I hear the manager mimicking me in a sarcastic manner. And in returning to the register, the cashier says to him I think he heard you. (He acted like a bashful child after she mentioned this to him). It's a shame to have adult kids working in your stores, especially when times are tough for all businesses. I will never shop at your stores again and will share your stores treatment of people of color.

The store 0700 in brunswick, GA has the worst customer service I have ever experienced in my 30 yrs in retail. The Manager "Bob" needs to attend a seminar related to customer service skills and priorities. Example: 5 people on line, 1 cashier, wait time per customer exceeded 7 mins., line grew to 10 customers. Manager Refused to ring up customers. I advised that 3 people walked out his reply that's a shame And he proceeded to walk to the back of the store.

Purchased 15 gallon spot sprayer 8-17-22 it worked less than an hour. Never put any chemicals in the tank.
We called the Jasper store and guess what can't return it. We call customer service and stayed on hold longer than the sprayer worked. They continually transferred us around. Eventually they disconnected us. I am surprised that a purchase of over 100 dollars can't be returned to get another one. Sometimes things malfunction understandable BUT I EXPECTED TO BE ABLE TO SWAP IT FOR ANOTHER SPRAYER. THEY WILL NOT GET ANYMORE BUSINESS FROM ME OR MY COMPANY.ITS A SHAME AMERICANS HAVE NO POWER Over THESE TYPE PEOPLE. TRASH TOOLS AND MY OPINION OF THEIR POLICY IS TRASH AS WELL.

Purchased battery transfer pump. Tried to use but leaked gas on my foot and mower. Took back to store, told their policy was I could send back to manufacturer or buy, yes I said buy another one. I paid $12 for pump. Probably cost $7 or $8 to send back. Who ever makes their policies isn't very smart, should be let go. Must be why people call Harbor Freight the Junk Store. I will not step foot in their store. Glad I don't work there

I bought a pressure spray sprayer that was Supposed to put out 2000 psi he didn't put anywhere near 2000 psi and they charged me a 20% restock fee for the piece of crap.

Please people don't buy anything from this store i bought a brand new Predator gas water pump machine and tried in many ways to turn it on and I never could when I returned it to the store they did not return my money they said it was not their problem they are racist with Hispanics and with people of color please do not buy in these stores everything they sell is useless and of very poor quality

Called what was supposed to be a customer SERVICE representative, but the last thing that this person was interested in providing was anything close to service, after the call things were just as puzzling as they were before I called and the worst part is this isn't my first experience in dealing with the rude reps that are employed by Harbor Freight. 2 thumbs down for the customer service line. They got 1 star but didn't deserve that. 0 stars